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April 2024 by devang desai
I had an extremely disappointing experience with New Image Window Tint. Firstly, they took an absurdly long time, almost a year, to take my Tesla Model X in for a paint protection film (PPF) service, despite collecting payment in advance. The communication was terrible, especially with Derrick, who constantly postponed my appointment and kept me waiting without any valid reason. When the PPF was finally applied, it started peeling off at multiple locations shortly after. Despite informing Derrick about this issue, I was given another appointment for a touch-up, which never happened because the entire front bumper PPF came off before the scheduled date.Upon showing them the damage, Derrick blamed it on a power wash, which is a blatant lie to avoid taking responsibility. Instead of fixing the issue or providing a reasonable solution, they asked me to make another payment for the entire PPF installation again. I escalated the matter to Brendon, their supervisor, who also refused to acknowledge their fault and insisted that I pay again. It's absurd that the PPF came off within days of installation without any harsh treatment like car washing. The lack of accountability, poor service, and unwillingness to rectify their mistakes make me regret choosing New Image Window Tint. I would strongly advise against trusting them with any automotive services.Response to your reply on this review and Experience at New Image Window TintDear Brendon,I appreciate your response to my review regarding my recent experience at New Image Window Tint. While I understand your perspective, I must emphasize the challenges I faced during the process.Firstly, I want to address the issue of communication. Despite my efforts to contact your office via calls and text messages when scheduling the appointment, I often struggled to get a response. This lack of responsiveness added to the frustration of the overall experience.Regarding the damage on my vehicle and the subsequent claim that it was due to a car wash, I must disagree. The fact that only the front bumper PPF came off, and not the hood, suggests otherwise. I immediately contacted Derrick when I noticed the PPF peeling off, and I can provide call records to validate this.My primary concern is the discrepancy between the service promised and the actual experience. While your suggestion to call back with questions is noted, the lack of a proper response or acknowledgment of responsibility has contributed to a breakdown in trust.I hope this feedback is taken constructively to improve the customer experience at New Image Window Tint.Sincerely,Devang
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March 2024 by Lugina Qhespe
Don’t come here, extremely disorganized ! No organized appointment system. Gave me a wrong quote initially when I get there the price doubled. You are a number to them and they don’t remember your first conversation. The receptionist is usually not available and you have to wait until he is available and free. Lastly they messed up on the job and removed more tint than what I requested. To make thing worst they left a wet and messy job when they returned the car. When it’s time to pay they include a processing fee for using a credit card & don’t warn you to bring cash. Just do yourself a favor and don’t come here !
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March 2024 by Angel Santiago
I will NOT recommend this place anymore. I recommended this place to a friend and his experience is that he has a BIG BUBBLE in one of his car window. They say the work has a warranty, but they look for ways to deny the warranty and not give you quality work. One of my friend's car window tint has a big bubble. He went with the purchase ticket to has the bubble fixed and they rejected to fix the bubble because they were asking him for a work order that he say he never received and they say that they provided him with it, but the final RESULT is that my friend's window has a BIG BUBBLE.
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January 2024 by PDR CREW
The Besth tanks
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January 2024 by Jonathan Garcia
Fast service, good pricing, and friendly staff, they did my ford raptor and it was perfect!
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November 2023 by Jeff Engen
The team was very professional and polite. The communication was clear and the coating/tinting came out great. Thank you all! ?Update: amazing repair after a minor collision ?? photosServices: Sun control window tinting
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November 2023 by Alicia Sorrells
Great service and experienceI had the pleasure working with Brandon and New Image Window Tint staff. I had great experience. I was able to set up appointment with Brandon and when I arrived he got my car back quick. I was out of there in great timing.
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October 2023 by Ryan Brown
I recently had the pleasure of getting paint protection film applied to my C8 Corvette by New Image. I must say, I am extremely impressed with the quality of their work and the overall experience I had with them.First and foremost, the staff were incredibly knowledgeable and professional. They took the time to explain the entire process to me, ensuring that I understood the benefits of paint protection film and how it would protect my vehicle's paint from scratches, chips, and other damages. Their expertise and attention to detail gave me confidence that my car was in good hands.The application process itself was seamless. The technicians were meticulous in their work, ensuring that every inch of my vehicle was covered with the protective film. They paid close attention to even the smallest details, such as edges and corners, leaving no room for imperfections. The end result was a flawless finish that not only enhanced the appearance of my car but also provided me with peace of mind knowing that it was well-protected.Furthermore, the customer service at New Image was exceptional. From the moment I walked in, I was greeted with a friendly smile and treated with utmost respect. They were always available to answer any questions I had and went above and beyond to ensure my satisfaction. Their commitment to customer satisfaction is truly commendable.Overall, I recommend New Image Window Tint. They will undoubtedly exceed your expectations.
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October 2023 by Joshua Belew
I have been coming to this tint shop for about 6 years now and have had countless number of vehicles done here and have sent multiple friends to get theirs done. The quality of work is amazing the people working are amazing and the owner is chill and helpful with any questions or problems. Great pricing for great work preformed!! Thank you guys for always doing amazing work for my vehicles.
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October 2023 by Julio Del Toro
Great and friendly staff.Set up an appointment over messenger. Even though I show up 10 minutes late they took me in with any questions ask, got right to it and within 1 hour my truck was ready.The tint on it looks great and the price was the best around Austin and came with a new image window tint warranty.
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October 2023 by Eloy Campuzano
I recently had the pleasure of working with Brandon and his staff at New Image Window Tint, and I must say that my experience with their service was nothing short of extraordinary. From their impeccable attention to detail to their ability to accommodate my time restraints, New Image Window Tint exceeded all my expectations.Quality Service:When it comes to window tinting and paint protection film (PPF), New Image Window Tint is at the top of their game. The quality of their workmanship is simply outstanding. The tint on my windows was flawlessly applied, providing not only privacy but also protection from harmful UV rays. The PPF installation was equally impressive, safeguarding my vehicle's paint from chips, scratches, and other daily wear and tear. The attention to detail demonstrated by their skilled technicians was truly commendable.Efficiency and Timeliness:One aspect that truly sets New Image Window Tint apart from the competition is their efficiency and ability to work within strict time restraints. As a busy professional, I had limited availability for the tinting and PPF installation. To my surprise, New Image Window Tint was able to accommodate my schedule and complete the job in a remarkably fast manner. Their team of experts worked swiftly and efficiently, ensuring that I didn't have to compromise on quality or convenience.Conclusion:If you are in need of window tinting or paint protection film services, I wholeheartedly recommend New Image Window Tint. Their exceptional service, unmatched efficiency, and unwavering commitment to customer satisfaction make them the top choice in the industry. With New Image Window Tint, you can expect nothing less than the highest quality workmanship and a seamless experience. Trust me, you won't be disappointed!Services: Sun control window tinting
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September 2023 by Kevin C.
Quality of work is poor, they complained about the tint removal process as it was their first time removing tint. They had the car for 3 business days, and ended up taking a razor blade to the rear window, destroying the defroster strips.Keep in mind, you are offered a warranty on the work performed for an extra fee($50) something that still would not have alleviated the now inoperable rear defroster.You get what you pay for, but in this case it’s not even worth the stress of replacing the entire rear glass panel. Save yourself don’t come here and spend money at a more reputable company. IE Custom sound and Tint, where I went to get it redone after this unfortunate event.
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September 2023 by Michael Gardberg
This was my second time using their service. They do a professional job by taking their time to do it right. The waiting room is very clean and comfortable but a little chilly so you might want to bring a sweater or something if you’re going to wait on it. They were running a special on Facebook and so I got my windshield done for free as well. Don’t forget to keep your windows up for 5 days after it gets put on.Service: Heat control window films
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April 2023 by David S
Brandon and his crew applied PPF to three of my cars. They took their time to do the work right the first time. I would definitely recommend them.Services: Vehicle window tinting
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March 2023 by Lindsey Felding
Excellent work! I came to the shop and they were able to install the tint I wanted same day on my TM3. Highly recommend! Excellent service. Friendly, and professional!Service: Vehicle window tinting
