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November 2023 by TXGirl Austin
Tech forgot to reset the oil change percentage. The guy at the front desk had to do it. Then, while I was driving, the sign: “Tire low pressure” turned on. It so happens that the tech forgot to do that too. So, I had to go back. A waste of time. I should’ve gotten a discount for all the trouble. Bad experience.
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November 2023 by Robert Shaw
Terrible. Three hours for a walk in oil change and inspection. My oil reservoir was over filled so much that it certainly would have damaged or destroyed the engine. Unprofessional behavior I noticed prompted me to check the dip stick. When I called the guys on the fact that the oil mark was 1/3 the way up the dip stick. Way beyond the oil limit mark. Then lied and said they would refund the money for the oil change. I gladly accepted this. However when I was set to leave dude hands me a free oil change card. As if I will ever let anyone at this particular shop touch my car again. We all have days when we're not on point. I suppose half the fellas in this shop were having "one of those days".
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October 2023 by toks Adepoju
The staff were friendly and very accommodating. They went well beyond the minimal obligations to make sure that my car was adequately serviced and returned to road worthiness. The experience was an excellent one.
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October 2023 by Keri Southall
They are great guys!! Very professional friendly & dog friendly. Very helpful on my old ride. I will continue to have my car service done here. My daughter too
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September 2023 by Vanessa W
They were great! Super friendly and knowledgeable, walked me through the vehicle condition report (which is awesome) to prioritize what needed to be done, and gave estimates so I know how much it will be. Good prices and a stellar team, will definitely be back!
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September 2023 by Daniel Torrez
Extremely friendly service. Quick and efficient service. Came in for an oil change and extremely happy with the service. This is going to be my new go to automotive repair and maintenance center. I wish I could remember the name of the guy who helped me at the counter, he was great. 10/10 this place is.
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August 2023 by James Hall
Haven't had a better experience, I came in for a tire patch, the time estimate was accurate and all the associates were friendly and knowledgeable.The free inspection was great too, they even send a comprehensive digital report to your email so it's very convenient.
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August 2023 by Tom Spicer
Came in for a vehicle inspection expecting to pay $7. Technician showed me that the front tires wear bands were exposed and the front tires needed to be replaced before he could certify my car was OK to have my license renewed. At first I was upset as my plan was to spend $7. Realized that this was a safety issue and $700+ later I had 2 new tires. Got a ride home by their excellent shuttle service person while the 2 tires were being installed. Overall aside from spending $700+ on the new tires it was a pleasant experience.
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August 2023 by Debbie
Lamb's Tire in Pflugerville has great customer service. The reps are friendly and efficient, and the tech fixed my flat tire at no charge. They have always been very helpful when I've had low tire pressure. I'm glad to give a good review for this particular business.
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August 2023 by Darrell Dugat
I have consistently thorough, pleasant and helpful experiences with Lamb’s Plugerville. Today, Russell offered great explanations of my vehicle’s needs, offered an array of options for thorough service, and a great example of excellent customer service. I’ll continue to be a loyal Lamb’s client!
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July 2023 by Karin Powdermaker
Great experience at Lambs! Wes and the others were super helpful in fitting in a used car inspection for us. We were considering buying a used car for our son, but wanted to get it checked out first. So glad we did. They found an oil leak and other issue and recommended against buying the car. They were thorough and so friendly.Would most definitely go back!!
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July 2023 by Crystal Sixx
Lamb's has always been a great place to go. Their mechanics care about their customers and know cars and make sure you're safe before you leave. The store is very clean and they also have free coffee. Recommend!!
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July 2023 by Detra Smith
I received the best customer service from Noah! He was very helpful and patient while he was helping me located a tire for my car. To top it off, Lamb's had me out of the shop in an hour or less!
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July 2023 by Mary Alfaro
Very helpful personnel, explanations received & time frame to receive completion on my work order. Very courteous towards the customers. Hopefully I won't have any more problems, but I will certainly return & refer friends. Thank you
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July 2023 by 90's era JohnnyDepp
I’m new to Austin and needed an inspection for my car that took about 30min for it to get done. Highly recommend to come earlier because I can not guarantee you that it’ll be 30min for you. This ew employer, I did not get his name but he’s been working there for about a week now was great. Very patient, knows how to have a conversation, a sweetheart. Made the experience and easy in and out. Thank you
