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November 2023 by kara Murray
They did an amazing job fixing my car after an accident and everyone on staff was so helpful. From getting me a rental car immediately to the communication during the whole process. I couldn’t have been happier. I never felt like I was just being left in the dark about when repairs would be completed like previous shops have done. If you need work done on your car I highly recommend taking it to Image Auto Body in Pflugerville.
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November 2023 by Piet Van Waarde
I had my BMW repaired here, and they not only took great care of the car, their customer service was over the top. Madi was especially helpful, coordinating the rental car, providing regular status updates and walked me through navigating my insurance claim. Just. The. Best! Highly recommend!Service: Body & Trim
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November 2023 by Piet W.
I had my BMW repaired here, and they not only took great care of the car, their customer service was over the top. Madi was especially helpful, coordinating the rental car, providing regular status updates and walked me through navigating my insurance claim. Just. The. Best! Highly recommend!
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October 2023 by Guvanch Nasyrov
I recently had the pleasure of visiting this auto repair shop, and I must say it exceeded my expectations in several ways. Their repair services were top-notch, earning a solid 5-star rating. The team demonstrated expertise and professionalism throughout the process, making me feel confident in their work.But what truly stood out was their exceptional customer service, which I wholeheartedly rate with 5 stars. The staff was friendly, attentive, and genuinely cared about addressing my concerns. They provided clear explanations and kept me informed every step of the way, ensuring a smooth and stress-free experience.When it comes to cleaning the car, they did a good job, earning a solid 4-star rating. My vehicle looked as good as new after the service.In summary, I can confidently recommend this auto repair shop for their 5-star repair services, outstanding 5-star customer service, and good 4-star car cleaning. It's a reliable place to entrust your vehicle, and they go the extra mile to ensure it looks its best when you drive away.
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October 2023 by laurie sharp
I have taken my cars here for years. The quality of work is impeccable. I have a van with a wheelchair lift. Chris and his team went above and beyond to do repairs quickly without sacrificing excellence. I greatly appreciate their efforts. I had multiple bids and their bid was the most affordable. Very easy to schedule repairs as well. Highly recommend them and it's much more pleasant to do business with a local company vs the big chains around town. Thank you!Services: Painting
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September 2023 by Brian S.
Don't take your car here avoid this body shop. I tried to give them a chance for being local and not some chain like Caliber.Dropped my car off with no check engine lights or codes. Received it back all fucked up. They put 2 miles on it and since it's a sports car with turbo I can only imagine the damage they put on it. Why did you need to drive my car 2 miles if your shop has all its resources there?They also killed my battery. Owner was cool at first, but slowly you can tell he wasn't going to try to own up to how the car ended up back to me. I don't necessarily blame him, but I don't trust his team. I'm down close to 1 thousand dollars to fix my car on my own. I have taken it to a mechanic who already is working on it, and has called to let me know that he will be able to prove that they messed up the placement on my exhaust from rear bumper removal. Good thing I have some counsel, they'll see me in court if I can get it all documented soon. Pictures attached are the accessport that shows the AF1 learning running super lean from over boosting which I baby this car and did not leave it with them like this. Next are 2 codes it came back with, a 3rd popped up that I didn't not capture a picture of. The other picture is the CEL on my dash.Not to mention the electrical issues they left me with- my dash doesn't show my speed and all my windows except my driver window do not work.Please go elsewhere. Don't go here.
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September 2023 by Thomas Tarridec
Image did a great job with my Subaru BRZ after I was rear ended by a truck. Nice folks and good communication on progress.Service: Body & Trim
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September 2023 by Jamila Ellis
I highly recommend this place. Excellent customer service. I came to this shop for a minor repair (driver side mirror replacement). I was able to get an appointment within a couple days and the work was finished in less than two hours. Very pleased with the work, service, and price.Service: Body & Trim
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September 2023 by Binet Lee
This body shop did a truly excellent job with my car. While it took a while for the repair, I believe they were thorough and kept me up to date throughout the whole process.What I really appreciated though was the fact that they took a look at my brakes, one of the main causes of my accident in the first place, and went the extra mile to put me in touch with another shop to get those repaired.I'm very happy with the service, and happy I took my vehicle here.
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September 2023 by Bradley H
They were very helpful and explained the process to me clearly and answered all my questions. Overall the experience was smooth and efficient. One complaint would be that they told me that the rental car service would be able to leave the car at their shop so I could just show up whenever to pick it up and drop off my car, however that was not the case and I had to actually take a Lyft over to the rental car building to get the car. It also took about 5 days longer to get the parts than they predicted but aside from that the car itself looked good as new when they were done fixing it up. No complaints regarding the workmanship. Would use them again for future car damage repairs.Service: Body & Trim
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September 2023 by Rivers R.
Couldn't be more satisfied with Image. I've unfortunately had to process two insurance claims thru them recently. My car was damaged by a flying wheelbarrow on MoPac and then just days after getting my repair back from Image, we were rear-ended. On the first repair, Image was incredibly quick and thorough. They worked with our provider - Statefarm - seamlessly, and I was on the schedule and repaired in record time. They did an astonishingly good job and their attention to detail and customer service was really appreciated. They kept me updated on part deliveries, were honest with me about costs, and over-accommodating in terms of helping with rental car, etc. Really honest, hard-working folks running a great business.The new repair is in process. We're already back on their books. They even helped us with a process that should save us money on our deductible.Insurance or not, I'll always take my cars here and recommend others do the same.
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September 2023 by Ashley Magro
When State Farm sent me a list of preferred body shops, I searched for the one with the best reviews. Reading other reviews helped me make a great decision so I figure I’d pay it forward so you can make a great decision too.TAKE YOUR CAR HERE! Not only do they do amazing work, but they make a stressful situation into an easy one. Chris is very communicative, laid back, friendly and most of all, he’s just plain good at what he does. Everyone that I’ve talked with at the shop is wonderful and helpful. They took care of my insurance for me, which is incredibly helpful since I hardly understand how to navigate that situation.My car was returned to me in amazing shape. Their work was flawless and my car was even cleaned!I will definitely be returning if I need any of their services in the future.Services: Painting
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September 2023 by Brooke Edwards
Thank you Image Auto Body for the great experience from start to finish! Everything ran very smoothly, dropping my vehicle off, getting my rental, staying in touch on when my car would be completed, reviewing exactly what was repaired and completed on my Toyota! I am very happy to have chosen this body shop for my repair!Service: Body & Trim
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August 2023 by Sophia H.
I don't ever post reviews but this place is awesome Chris and his team have been nothing but amazing! I was rear ended in my 2019 kia optima and called kia to see who they would recommend to look at my car and get an estimate on the damages and the girl recommended Chris at image auto body and said they did an amazing job on her kia optima so I called and they were able to squeeze me in on Monday which the day I called was Friday so that was awesome. On Monday I brought in my car and they said that they can get started that day which I didn't prepare for but I was happy I didn't have to wait weeks or even months just to bring it back in Chris later looked over my car and told me that my car might be totaled so to be prepared for that due to possible underlining damages but he was gonna do everything to try and save my car just because I didn't want a new car. They were way more in touch with me about my cars updates than the insurance company was. I found out from Chris that my car was totally after he told me he contacted the insurance company almost a week before saying it was totaled. Yes I didn't have such a happy ending with my car getting fixed but they were great to work with I would definitely recommend this spot! I will definitely make the 45-50 minute drive if I ever have any issue with my future car!
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July 2023 by Josie Tr
Selected Image Auto Body, because it was close to home for me. Happy I did, because the service was good. Friendly faces in office. Was great that they set up the rental info. When I dropped off my car, a ride was already setup to my rental place.Service: Body & Trim