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September 2024 by alexg5457
Chris and his team were absolutely amazing! They made the entire process very simple, and they kept me informed on the repair progress. They were quick to answer any questions I had, and the quality of work was top notch. I could not have asked for better service or quality. I highly recommend Image Auto Body for your vehicle repair needs.
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September 2024 by Audrey Gurule
I reached out to Image Auto body to try and get a damage appraisal done on my vehicle. I explained the vehicle had rolled and wasn’t drivable and how towing back and forth wasn’t ideal since this was an out of pocket cost. Paul genuinely listened, collected my information and said he would speak with management to see if they could help me out but couldn’t guarantee tee that it wouldn’t need to be towed to their location. About an hour later Chris reached out personally to let me know they could provide a damage estimate for me and even waived the fee, saving me hundreds. They were very prompt and empathetic and genuinely wanted to help. I’m very glad I came across Image Auto Body and will definitely bring any repair work needed for my future vehicle to them.
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September 2024 by Bedina O'Neill
We had a great experience. This shop treats you like family. The work is great quality. I cannot credit, Jessica, Bradley, Chris and Zach enough as the team that works on our car.
Hopefully we never have the need again, but if we do, Image Autobody will be the place we go for our vehicle facelifts.
Highly recommend.
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September 2024 by Chris C
Thanks to Image and Chris, my daughter’s car was back on the road quickly with a flawless repair. The car had significant damage inside and out, but Image handled the repair very well, matched a difficult paint color, and they communicated frequently and professionally throughout the process. They even arranged for a tow to the shop. I highly recommend Image. Thanks, Image and Chris!!
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September 2024 by Cody Lutz
Great service, got my car fixed in great timing and good communication. Nothing but good to say about this place
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September 2024 by Ron Brigmon
Image Body Shop has five star ratings for a reason. Their work is based on integrity and excellence which are good ingredients for success. My fender was much less than expected and they washed the exterior and also cleaned the interior which wasn’t expected. Chris Garcia and Jared Jolly are amazing!
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September 2024 by Lillian Ash
Exceptional service! Chris, Jessica, and the rest of the team really provided a great experience. They were communicative and transparent throughout the entire process. My vehicle looked beautiful, especially with the extent they had to go through with the repairs. Everything was seamless… from communicating with the insurance company to supplying a rental car. I’ve utilized them on two occasions and will continue to patronize them in the future. This is an honest, kind, family-owned business you can trust.
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September 2024 by veeren vittal
Overall experience is average. Some of my observations:
1. There are several times I had to call for an update on the repair and they always mentioned chris will call me back but they never followup until you again call them back, The receptionist was not customer friendly and polite
2. After the repair I was told I had to pay 1000$ over my deductible mentioning that I will receive those 1000$ as check from my insurance, as soon as I asked to send me a email stating the same they immediately took their words back and asked to pay only my deductible. I was baffled because they didn’t even apologize for their miscommunication and took it for granted. This incident was very shady
Overall I felt they didn’t went above and beyond to resolve my issues, they kind of provided same service like others in this region with issues that I highlighted above yet charged premium fees to my insurance, their quote was on par with the other large collision repair shops in the region so I recommend to go with large and luxury repair shops when cost of the repair is same and you’ll definitely receive better customer service and treated better with honest invoicing
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August 2024 by Wendy Doskocil
Leslie at Image Autobody kept me updated during my repairs. The team worked directly with my insurance and the entire process was efficient and the team was very helpful and answered all my questions.
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August 2024 by Christie Hall
As a fellow family-owned business, I truly appreciate the outstanding customer service at Image Autobody in Pflugerville. Their team went above and beyond to make sure my car was in perfect condition, and they treated me like family throughout the process. It's clear that they care deeply about their customers and take pride in their work. Highly recommend their services! Shop Local!!
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August 2024 by Mike Cather
Chris and his team, at Image Auto Body, did an excellent job at repairing damage to the right rear bumper of our 2020 Hyundai Ioniq. They not only did a superior job of restoring our car to like new condition, but handled everything from insurance claim to rental car. Also, we had the interior detailed because of some spills and stains from our granddaughter. It turned out so much better than we had ever hoped. Would recommend Image without a doubt for any of your auto body repair needs!
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August 2024 by Tiffany Arvie
I give them more that 5 stars!!!!!
I Highly recommend, Image Auto Body for all your repair needs. The staff is AMAZING they kept us updated . This body shop takes care of business and their customers. I huge shout out to Jessica, Chris and Maddie for dealing with all the phone calls from me and dealing with the other parties insurance. They got my husband's truck looking like new again!
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August 2024 by Lexi Gonzalez
My car was involved in a car accident and after reading the reviews, we decided to bring my car to image auto body. We were so happy with the service! We received constant updates and fast service. We would definitely recommend this location to anyone looking and anyone we know!
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August 2024 by Judy Patterson
Everybody who works in this shop is great. From the gal at the front desk who helped me coordinate with the insurance company and rental car. The work on my car made it look new again. All details were streamlined for me. Couldn't be happier with the outcome of my car. Friendly and attentive staff. Highly recommend!
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July 2024 by Tryx franklin
Amazing work and great customer care !
