-
March 2024 by Samson Kiprop
My experience with H&R Block was truly outstanding. From start to finish, I felt incredibly supported and guided through the complexities of my tax situation. Alegna Rieumont, in particular, went above and beyond to ensure every detail was handled with precision and care. I was thoroughly impressed by Alegna’s expertise and attention to detail. Knowing that my forms were meticulously reviewed for compliance gave me peace of mind. Moreover, the competitive pricing offered by H&R Block was an added bonus. Alegna's exceptional service not only met but exceeded my expectations, and I'll definitely be returning for future tax needs.
-
March 2024 by Elisha Hosey
Alegna is extremely kind and educated me on how tax returns are calculated.
-
February 2024 by John Medel
She was awesome !
-
February 2024 by Monique Brown
Clautier was my tax rep and she was so patient and helpful when doing my taxes!!!
-
February 2024 by Christina Garcia
Always fast and accurate and very friendly
-
February 2024 by sheniqua Ramos
My experience was great. Everything was explained to me in detail. My only complaint is the filing fees.
-
February 2024 by Sabrina Erskine
Mylene villanueva She is an awesome, She always goes above and beyond to make sure her customers is always satisfied, She has excellent knowledge and what she does, and she has patience, She will explain everything from start to finish.
-
August 2023 by Varun Gaur
My experience with H&R Block's at Wells Branch Pflugerville was nothing short of a nightmare. The level of incompetence and negligence I encountered throughout the process was beyond frustrating. Here are the glaring issues I faced:1. Highest charge for service: H&R Block provided me with the highest charges for the tax filing service compared to other tax filing companies. I chose to go with them, believing that their premium pricing would ensure top-notch service and expertise2. Non-Responsive and Ghosting: After making the payment for their services , communication from H&R Block ceased entirely. They became non-responsive to my calls and emails, leaving me in the dark about the progress of my tax filing. It felt as if they took my money and then conveniently disappeared.3. Lack of Promptness: To address the lack of communication, I decided to visit their office in person. However, even during my two in-person visits, the individual assigned to my case was constantly on call with someone else, showing a lack of attention to my concerns4. Unnecessary Manual Work: Despite going to their office well-prepared with all the required documents and having already filled out most of the form on their online website, I was asked to fill out a significant portion of the form again using their desktop. This redundant and tedious process wasted both my time and theirs, and it was extremely unprofessional.5. Failure to Address Urgency: I specifically informed H&R Block that my tax return required immediate attention as I was being charged heavily by the IRS every day. However, even after approving all the necessary details promptly, they grossly delayed the submission by a staggering 3-4 weeks. This delay only exacerbated my financial stress and penalties from the IRS.Overall, my experience with H&R Block's tax filing service was a complete disaster. Their non-responsiveness, lack of promptness, insistence on unnecessary manual work, and failure to address the urgency of my case showcased their utter disregard for their customers. I trusted them with my taxes and financial well-being, but they let me down in every possible way.I strongly advise anyone considering H&R Block's services to think twice and seek a more reliable and responsible tax filing provider. This ordeal has left me deeply dissatisfied and skeptical of ever engaging with H&R Block again.
-
August 2023 by Casey Vasquez
I love working at HR Block I think they do the best at training us to be ready for any tax issues
-
June 2023 by Christina Rollins
Very professional and knowledgeable. Great experience and was done in only one hour. I dropped my documents off and Huda completed them within the hour.
-
April 2023 by Raena J
Employee Mylene Villanueva is an absolute fraud!!! Each time I self file online. She somehow grabs my return and starts working on it unsolicited. She’ll then message me through the app stating she made the changes I requested. Who are you?? I never paid nor asked you to touch my electronically filed taxes. It’s already been sent to the IRS you lying theft!! I will sure be there in person for the very first time tomorrow to give you a good ear full.
-
April 2023 by Brandon Meade
Keen was amazing and made the process super easy
-
March 2023 by Angelica Marie
First, I’m going to start off if, I could give less stars, I would. I didn’t get to catch the name of the employee it was dad or something like that. Older man . First, let’s start from the beginning sat there for 10 minutes waiting for him to come to the lobby area and he did not introduce himself. He stood over me till I looked up and said hello. He made it VERY Apparent. He was staring down my shirt. He was very rude and condescending from the beginning. It got to the point where I asked him. I want my papers back and that I did not want to do this with him right now and he stated he did not want to do it with me in the first place anyways. I have called two times to ask to speak to a manager to make a complaint and talk about the situation. I have gotten hung up on TWICE and they told me manager is not available to talk to which is definitely untrue and then they put me hold and hung up AGAIN.
-
March 2023 by Guisy F-O
Everyone was very friendly! My tax person was Aaron Davis - helpful, explained thoroughly, experienced.
-
March 2023 by greg starr
my tax pro was amazing , and they makde it so simple for me. Oh, right and I got a handsome return.
