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January 2024 by Ted S.
Here we go again !!! Package out for delivery and then attempt was made will try again on next buisness day. REALLY? I guess its not required for them to knock on your door or honk the horn. I guess just flying by constitutes an attempted delivery. Its no wonder FEDEX is shutting down locations and having people retire. Your service is worse than USPS and they're pretty bad. You people should atleast make a slight effort when delivering packages. We pay for a service thats been crappy way to long.
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December 2023 by John T.
FedEx never knocked and made me pick up somewhere else. The other FedEx location that they sent it to said they don't pickup ground deliveries. So I made the trip here and you have to call their number to get your package brought out front. I called the number and left a voicemail and they don't even come out. I've tried calling 3 times and have been waiting in the pickup area. Call before you go!Edit; phone # is 512 989 4800
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November 2023 by Sanjay P.
Terrible service .. whole FedEx experience is terrible. Driver never attempt to deliver but keep saying that they attempted to deliver. Customer service sucks as well.
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August 2023 by Juan D.
If I could give them zero I would. By package arrive at their facility on the 6th of August and it is now the 11th and on 4 "attempts" the package was added to the " wrong route" 3 times and and attempt was made but the driver felt the package might be stolen so he didn't leave it on my porch. When I was home the entire time. I am mind blown how 3x wrong route and the CSR told me things happen.....laughable. so now they will make the 5th attempt tomorrow. How is this possible. The worst customer service I have ever seen. I am at a loss for words and of course no one to really talk to.
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April 2023 by Jeff Ilschner
FedEx is the worst package courier I have ever dealt with. I went there March 2, 2023, paid for a priority overnight to a business on Friday and then also paid for a return priority overnight back to me by Saturday the 4th. On Saturday afternoon, I put in my tracking number to find out where the package was as far as delivery status, and to my surprise, it showed that it would not be delivered until Monday March 6th 2023. I needed the document to travel internationally by noon that Monday, so waiting until then to get it back was not an option. I had to drive two hours to the FedEx processing facility in Austin Texas, to request it be given to me there, so there was no fulfillment ever given or paid service provided. On the 7th of March, I was charged $60.00 to my bank card, as FedEx said it was delivered on the 6th. I immediately requested a refund from FedEx and was given a refund date to be expected around 5 to 7 business days which never happened. After 5 phone calls and dealing with numerous employees ranging from customer service, to billing, to consumer advocate dept, I spent so much of my time explaining the entire situation to them that I finally said "forget it" and just let it go. I will never again use FedEx for another delivery service. They take your money, and pretend to listen to your clear explanation on how they did nothing for you, while giving you nothing but a bunch of explanations, justifying why they do not have to refund your money, even though they provided absolutely no service fulfillment.
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January 2023 by Bob G.
I find that FedEx ground home delivery from Pflugerville tx is awful. I live on Interstate 35 and my address is not hard to find. Apparently the FedEx delivery drivers don't care about their service. Some are to the wrong house which are all clearly identified. Some are left on the highway ROW sometimes near the driveway. Some are returned because the driver can't find the address. The post office, UPS, Amazon, LSO, DSL do a great job.
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January 2023 by Dean B.
They don't knock! I waited around all day periodically checking the front door. I went to another room in the home earshot away from front door and the driver left a final notice on the door and took off! I called the FEDEX office to complain and they stonewall you with an automated system and customer service reps that cannot speak clearly.Never use FEDEX!!!
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December 2022 by Anthony D.
Amazon, UPS, and USPS in general, have no issue delivering packages to my house. Fedex however, after around 50 delivery attempts with numerous packages over many years has proven completly incapable on deliveries. A package i was supposed to receive a few weeks was just the latest package not delivered to me which is obvious, because the picture in the 'proof' of delivery is the back on a Fed Ex truck. More proof that Fedex is a terrible company that has a poor business model.I've called the local FedEx location in Pflugerville, Tx in an effort to try to straighten out their inability to deliver a package. I was assured the problem was resolved, no such luck. Ive called their Corporate and was assured the problem was resolved, again it was not. Ive talked with FedEx Resolution Support many many times. But this time I not going to waste another hour on the phone with Fedex. Im done calling them, its pointless. Ive tried and tried to work with them with their issue with deliveries; but, they have proven that they dont care. And this picture and their denial that they did anything wrong is proof Fedex doesn't desirve our buisness.
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December 2022 by Adam K.
If your package requires a signature schedule a pick up they won't knock on your door, they'll just mark nobody to sign and drive away.
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November 2022 by Bob A.
If there is another option by businesses like Home Depot to get their products shipped, it would be best to use them instead of FedEx. Out of the last 3 deliveries I've had by FedEx 2 have been delayed until the next day. But my latest delivery takes the cake. It got "Delayed due to weather" after it was on the truck, out for delivery. The problem is, we're in the same town. It's barely a drizzle. If it were another state I would be more forgiving. But I'm on the same town, and I am outside replacing my deck in this "weather" but it's too much for FedEx to drive around and keep their promised delivery date? Maybe they can just give their business to Amazon. They always deliver.
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October 2022 by Donna Campbell
I send a good deal of packages.super fast n friendly
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July 2022 by Ashley A.
Bad.. overall very bad. Said out for delivery . And now they can't find the package. Worst service ever. Avoid FedEx at all cost
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April 2022 by Nan Jo
I needed to make some quick copies. I used Google for the nearest FedEx I was happy to learn that the Walgreens had a FedEx setup finally!! You can ship and pickup items here with some limited but will go out of there way for you. The copies were 39cents but was beautifully made I loved ? it!!
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January 2022 by Count Down 0.
Submitting Real Review.Wow! Horrendous, unprofessional, uneducated disgruntled workers. Honestly, cannot read address numbers or follow directions. Did any of these delivery persons graduate from 2nd grade? I realize that a rather large corporation like Fed Ex is pushing it's employees to the limit- but when service is drastically poor and employees are rude, disrespecting to THE CUSTOMER, I have a suggestion for you.Next time you plan to order an item online, etc., see what form of delivery service the seller/store uses for shipping. Think about it for a minute- use either USPS, or UPS (big brown) as an alternate. It is worth a try. Good luck with your future free shipping a la Fed Ex. Goodbye to all you incompetent delivery persons!
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December 2021 by Brandon J.
By far the worst experience. The drivers are incompetent and not trained at all. First time they tried to deliver my package to the wrong house. They refused it because it was not their package and the driver was at the wrong address. Verified with my doorbell camera and exterior cameras they never came by. So the driver marked it return to sender refused. Had to jump through hoops and call several times to get it finally delivered a week later because it got lost in the warehouse. Today I had a package that requires a signature. Just received a notice they couldn't deliver because no one was home. Verified on my cameras they drive up to my house. Get the box to the front of the truck. Then puts it back and drives off. Really?????