-
February 2024 by Danial K
Very friendly staff. They accommodated our large group well, and the breakfast had healthy and fresh options. Will likely recommend to anyone visiting Austin.
-
February 2024 by Syed Sanaullah
I stay in this hotel quite often and I have to say I am always very pleased every time!!! The staff is so welcoming and friendly! Stacy was so nice and even gave us some snacks upon arrival! The breakfast was just what we needed in the morning to start a long day. Not to mention the beds are too comfortable, would recommend anyone to stay here!
-
February 2024 by Abdullah Olakukan
Stacy the front desk lady was really nice and everything about the hotel was nice. Also really good breakfast.
-
January 2024 by ang
Hardwood floors are nice but echo really loud. I thought there were people fighting in the hallway. I looked but nothing. So then i figured out the sound was coming from up above. I thought there was a marching band upstairs. Turns out, it was just a couple returning to their room.
-
January 2024 by Dinho Mikel
Very quiet and comfortable, breakfast was
-
December 2023 by Heriberto Roldan
Excellent service ?
-
December 2023 by Jennifer Fitts
My home away from home. The staff are always so helpful and happy to help. Susan is always very welcoming and Christian is my savior whenever I'm having a technical issue on my phone he helps me get it figured out and keeps me calm which is very appreciated as technology is not my best friend and I can get quite frustrated with it.The rooms have always been clean and the bedding always has this fresh, clean smell that I have never experienced at any other hotel...The location is somewhat remote but close enough to everything so for me it's great as I prefer to be in less busy areas of the city, I can walk to the corner store and if I feel like it there is a nice ballpark area with a really nice nature walking trail that runs alongside a small river / stream....I recommend this location and I will be staying here again ??
-
December 2023 by Joshua Rivera
The Best Western Plus in Pflugerville is one of the greatest hotels I've ever experienced! Alec was so helpful patient and informative, Christian was patient and kind and also made sure I had fresh towels in my room by the time I got off work. Susan( Hospitality Management) was a Godsend of a decent human being who always looked out for my best interest as well as everyone else's in the hotel, I like to call her a guiding light during my stay, but the woman may quite literally be an angel as helpful as she was. They all deserve raises, including housekeeping, cause not only did they bring the fresh towels, but my bed was always made with fresh sheets and a clean room. Thank you all for a wonderful stay and experience ?%!!!Rooms: Were spacious and clean.Nearby activities: There is a pool and a small gym.Safety: Never had a complaint in this department.Walkability: Was a 20 minute walk to work( at Amazon down the street).Food & drinks: If you didn't already eat breakfast at the hotel, (which was good) there is 2 gas stations within a 5 to 10 minutes walk in either direction that also have food services inside as well. Other than that, door dash and Uber eats is available.Noteworthy details: The staff is friendly and kind, almost reminds you of family, they were so welcoming and nice.
-
December 2023 by Antonio Romo
Stayed at this hotel for my basketball tournament. Loved the breakfast waffles.Susan and Bre at the front desk were great! Thanks for a great stay!!!
-
November 2023 by Michael Feuer
I stayed at this location last week, and I have nothing but good things to say. The lady who checked me on (I feel bad for forgetting name) was so friendly and I already felt at home. I assumed a best western would be just a small motel because I had never stayed in one before. It felt homey and the staff was very connected you could tell. Everything from the lobby to the room was very nice and renovated, updated. I’ve stayed in much more expensive hotels before and the rate I got for 88$ was incredible. I would have been fine with paying $250 for the night. It didn’t feel like a hotel room, almost like a condo, hardwood floors, high ceilings, very spacious, walk in shower, nice bathroom decoration, nice bed. You can get a sense of a hotel sometimes just by being in it and feeling the energy and a lot of times other similarly priced hotels feel dark and shady and the staff isn’t friendly… There was positive energy and good vibes all over the hotel. The man and young woman were extremely easy going and friendly. I am also not one to write reviews really but I had to for this spot. I am one of those that somewhat like the finer things and don’t like staying in a lot of “very affordable” hotels, but best western plus pflugerville was perfect. I will be in Austin sporadically over the next year and will stay no where else. It’s is the perfect hotel for me to come for a week at a time while I make the transition to moving to Texas. This hotel set the tone right for the moving process.MichaelRooms: Great
-
October 2023 by Jessica Avalos
This is one of the best hotels I have stayed at! They went above and beyond for us. I say it’s the BEST customer service I’ve ever had at hotel and we travel often for baseball tournaments. This will be our go-to hotel for future stay!Rooms: Rooms were clean and big restrooms!
-
July 2023 by Amit Bhavnani Rama
I travel a lot and this place is great. Friendly staff. I needed to extend my stay a day and the front desk help me get the best price which was on my Best Western app.Miranda went out of her way to help me.In the morning I went and went to the front desk and Giselle was really kind and helpful when I went to pay for the extra night she even told me she saw the notes for my stay.Thank you for making my stay comfortable.
-
July 2023 by Syrinity James
Dirtiest hotel I've ever been in but not nightmarish. Could definitely do with better breakfast options. Nice staff. Personally not a fan or orange flavored soaps. Stained everything and huge gap in door.
-
July 2023 by Gil L.
I live in Hutto, my AC broke over the weekend during one of the hottest heatwaves we've seen in Central Texas. I couldn't get the AC guy to come out until Monday so I decided for me and my family to stay at a hotel. I had a previous positive experience at a Best Western so I decided to book one at the Pflugerville location. During booking I was given the choice of a King size bed with a sofa sleeper or two queen beds. I chose the King size for me and my wife and our 12 year old could sleep in the sleeper sofa that way we could have a sofa to sit on while watching TV. When we got there, first thing we noticed as the AC was making a rattling noise, then found the bathroom fan did not work and neither one of the lamps. Then the sofa, it was pretty filthy, stains all over and very worn out, you could feel the grease of whatever was on it from years of use. Pulled out the sleeper bed and it was deplorable, squeaky and no support whatsoever and very worn out. I have seen sofas thrown away that are in better shape than this one. The floor was not clean, you could see the stains from whatever was dropped and they were sticky. The shower didn't look clean either, it reminded me of a Motel 6 I once stayed in when I was younger and broke. Called the front desk and asked for a different room, was told they didn't have any other like the one I booked, OK so I asked for one with two queen beds, was told they were all dirty and cleaning staff had left for the day. I went online and search the same hotel, was offered a room with 2 queen beds so you tell me how can there be no rooms available yet you are offered to book a room online. My son slept in the bed with us, it was not very comfortable but we managed to get through the night. Walking around the hotel, I saw very dirty floors, it is obvious the upkeep is poor or the owner does not want pay or hire the staff to get the job done. This hotel should be rated a two star hotel, at $135/night rate, you need to do better. The hotel is also not that old, built in 2016, my advise to travelers seeking to stay here, go somewhere else.
-
June 2023 by Ramon Espinosa Sr
Had to cancellation due to a family medical emergency. Gentleman at counter was respectful and did not hesitate to address my situation.
