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September 2023 by Marta Sebastian
I am happy to share my experiences of working with the doctors and staff of Baylor, Scott and White as I think it's to everyone's benefit to know how skilled and caring they are. We are extremely fortunate to have their clinics and hospitals within a twenty minutes drive of most of the neighborhoods in the Pflugerville area. Their facilities are state of the art and the physicians are at the top of the mark, also .I do not hesitate to recommend Baylor Scott and White to all in need of medical assistance.
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April 2023 by Stephen Morton
Super helpful and a wonderful bedsidemanner. Helps me a lot to strengthen the necessary muscles for my next stage of Cancer treatments.
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March 2023 by Ronnie Czajkowski
Very good experience for me. Kyle is very detailed with his work on my hand, which has helped me a lot.
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December 2022 by Jon Sebesta
Jordan is outstanding, as well as all of the staff at the Baylor Scott & White Outpatient Rehabilitation - Pflugerville location. Jordan was thorough in her initial interview assessment and has been supportive and clear in the sessions. I would highly recommend this facility and Jordan!
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October 2022 by Stephanie Harrison
Not off to a great start here. New patient with a scheduled 1 hour appointment for my son, who is battling cancer. Our schedules are packed with chemo, surgery, and hospital visits, so getting to another appointment is time consuming and tiring for my kiddo. Appointment is at 2:00. We arrive at 2:05 and were asked if we filled out the paperwork online. Stated no, as no paperwork was sent to me online. Was told they would need to reschedule the 1 hour appointment as the paperwork would take 30 minutes to complete. Tiffany (front desk) said she called and left a message that I needed to arrive early to complete the paperwork. I asked, if they sent it to me on email (as was stated earlier), then why would I need to arrive early to complete paperwork? No response. I also checked the voicemail Tiffany left and there was no mention of arriving 30 minutes early or arriving early at all. The message was to confirm the appointment for 2:00. The therapist came out at 2:15 to say we were going to have to reschedule. I'm still confused as there are still 45 minutes left on the appointment time. I've completed the paperwork by this time (manually), which is why I asked to talk to a supervisor. Then we were told there were other patients that also needed to be seen at 3:00 (it's 2:15 and we're supposed to be a patient too, so I'm still confused as to what the actual issue is here) so we would still need to reschedule to be fair to the other patients. I was not expecting to go over the appointment time, but I was expecting to be seen for the remainder of the appointment time (45 minutes). My kid's energy level is already zapped due to chemo, so carting him from place to place to be told that you can't be seen because the staff at Baylor Scott and White didn't actual do their part of the new patient process (actually send the paperwork by email or communicate that our appointment time was actually 1:30 to complete paperwork instead of the 2:00 which is what was scheduled) is beyond frustrating. I hope they are able to get their act together, but this is not a great first impression by any means.
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October 2022 by Patricia Lee
Jordan was Very nice made me feel very comfortable I enjoy the work she done for my pain.
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September 2022 by Laura Chandler
Jordan Masek is my therapist at BSW in Pflugerville. She is extremely encouraging and very clear and specific in her instructions. She is very caring and frequently asks if any exercise is painful or uncomfortable. Best of all, I'm feeling better. I've had intense hip and leg pain for two years now and had all but given up. But I'm having some good days now and I hope to steadily improve. The therapy is the only thing I'm doing differently, so I know it is the reason for my improvement.
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August 2022 by Patricia Maddox
I went to therapy for the first time ever, for a broken arm. Jordan was very gentle and understanding, while also being efficient in showing me the exercises and explaining how they will help. She is a sweet lady and a great therapist.
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August 2022 by Cindy Gosnell
My husband thought PT Jordan Masek did a great job with his back injury BUT the billing has been an absolute nightmare! He's had to call over and over to get bills from six months ago submitted to insurance. He has stopped making PT appts because of the terrible billing issues.
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July 2022 by Lesley Impastato
The personnel here are great to work with, especially the Physical Therapist working with me. No long wait time before the appointment and they are thorough and patient.
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May 2022 by Ruby Lindsay
I have great experience with the Rehabilitation in Pflugerville on each visit. My personal therapist who is Jordan shows great concern for me and my pain. When I leave I am feeling so much better. That is very important to me.I recommend everyone to have your Rehabilitation at this particular Institute, and ask for Jordan.
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May 2022 by Cassandra Harrison
Nurse was beyond rude. Straight out told me they don’t prescribe tamiflu for kids even if they test positive. So I said there’s no reason for me to wait 2-3 hours for my child to be seen if they aren’t going to prescribe the medication, in that case I can save the time and the bill. She then went on to say she can continue to check us in but getting an rx is not promised. She was also snippy while trying to get my 18 month old vitals. Never will I go back.
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April 2022 by Chucky Lane
Nobody answers the phone after 3 calls
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April 2022 by Vanessa De La Rosa
My physical therapist, Jordan, is amazing!! In addition to being a highly skilled physical therapist, she is an awesome person. The time just flies by. I injured my arms and was concerned whether I had any hope of regaining full use of my arms and range of motion. I am truly astonished that my arms are so much better in just a couple months.
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March 2022 by Jackie
BSW rehab PT is exactly what I needed. The staff is very professional. The facility is clean, spacious, and well equipped. My therapist, Max, explains everything thoroughly and has shown me the exercises that really have helped me to improve in just a month. I believe he will help me reach my goals. He is knowledgeable and flexible with my exercises. He watches carefully to be sure my form is correct and safe.
