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September 2024 by Tali Boudreaux
PA Valerie was wonderful!
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September 2024 by Danielle Kaminski
Been debating posting a review since the staff was very kind. However I feel the need to warn women who visit. I had a breast lump and met with a doctor in this office. I was told if I see my skin change on top of my breast to come back. No imaging was ordered or offered, mind you I have a family member who had breast cancer.
Decided to get 2nd opinion at another doctors office and was referred out for ultrasound which found a solid mass (tumor) in my breast. I was then referred to a breast specialist whom recommended I return every 6 months for the next 2 years to keep an eye on it as it can turn cancerous. (Very low chance, but possible)
I just keep thinking to myself, what if this had been or is cancerous and I had the opportunity to catch it early. I just feel the need to mention this because even though my situation is probably very uncommon for someone my age. You should probably always order scans especially with family history regardless of the patients age.
I know someone who had also been to an ARC (not this specific location) when they noticed a lump and they were told to wait until they noticed symptoms as well. They unfortunately listened and waited 7-8 months and had to do chemo, double mastectomy, and now completing radiation. It’s sad that a simple imaging order could have possibly saved her from that. If it weren’t for her sharing her story I wouldn’t have gotten a 2nd opinion. By the grace of god we believe it’s benign, but if it weren’t benign her sharing her story would’ve saved me so I feel the need to share both of our experiences.
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September 2024 by Christie Lee
I had a good visit today. Dr. Eguasa addressed my needs and gave me additional information to help me during my postpartum journey.
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August 2024 by Kerry P.
Arc is a horrible place to do business with. I called about paying a bill. I was on hold for 25 minutes. This shows a total disrespect from my time. I strongly recommend the owner called their own billing department and see how they like that experience This is to the owner hire some more people to Billing and stop wasting my time or I'll be forced to find another business to do business with To potential new clients this business is too big and cumbersome to deal with unless you don't value your time. I'm not only a patient, but I am a customer. Please treat me like one.
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August 2024 by Denise Austin
Happy w V Eguasa! Very personable and knowledgeable!
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August 2024 by Florence Omoyeni
Very well attended to. The front desk and the doctor were very professional, helpful, patient, very caring and knowledgeable.
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August 2024 by Matt DeMarco
Greedy and Inept. During our second (and last) visit they delayed our appointment by an hour because they were unable to contact our health insurance company. It wasn't until I offered to pay out of pocket that they agreed for us to see the doctor. I paid cash and we were seen by a nurse. Me, my wife, and my child were then forgotten about for the next two hours. Literally, I went out to the front desk as they were closing up the office. They thought we had left the building an hour ago. Me, my wife, and my child were about to be locked in for the evening.
They then sent me a bill which was incorrect. I asked for an itemized receipt and instead the next letter I received was a letter notifying me of my debt--all twenty seven dollars ($27) which is about to be put into collection.
ARC Pflugerville should be ashamed.
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August 2024 by Mahesh Krishnan
I have been on the call for a nurse for the last 18mns and I can’t still speak to someone.
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July 2024 by Ramin M.
as a new patient, i made an appointment with arc. it was given to me for next 4 months. i waited 4 months and 2 days before my appointment, i received a call from arc and i was told that the doctor is out of town and they need to reschedule me. i said that is ok give me another appointment. they said the soonest time they have available it will be 3 months later. i got mad and i told them your doctor is taking vacation not me and i need to get my blood pressure pills which i am completely out. so they give me an appointment for 2 days later to see practitioner nurse to just refill my medicine. so i saw the practitioner nurse and she just walked in saw my emptey bottle of my medication and sent refill to local h.e.b and one of the nurses got my blood for blood test. i had and insurance and 2 months later i received a bill for 685 dollers which the insurance was robbed $469 and arc wants me to pay 216 dollars. it is a highway robbery and customer service is awful and runs by theives. it is a shame that insurance paid them $469 and still wants me to pay $216. the system is wrong and this should be stopped. shame on them. when you call them to resolve the issue, you have to spend 3 hours on phone and they do not care and they send it to colection. i do not understand why they charge me $55 for blood test and more than $600 for doctor visit which was never done and just got refill from my previous doctor.
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July 2024 by Laura Vaterlaus
The doctors and MAs were knowledgeable and helpful.
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June 2024 by Ellen Delrio
Wish I would've read the reviews before going. Wasted an hour and 45 minutes of my morning - not exaggerating. The front desk staff was really sweet but after waiting 45 minutes in the lobby and then another hour in the room for Dr.Gray for then him to see me for a quite literal 2 minutes was really frustrating. Also the fact I was told "I had to look up which medicines to administer to you, since I don't work with pregnant women" was concerning. I should've just stayed home and asked Google about my symptoms. Never experienced such long wait times in RR or with BSW. Will not be returning.
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May 2024 by Kaylee Jenzen
Had a really bad experience here pre-covid and will never go back.
I was made to feel like the stereotypical "hysterical woman" where the doctor dismissed my symptoms of anxiety based solely on my gender and without conducting a physical exam.
Edit: Looks like that male doctor is no longer at your clinic. GOOD!
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April 2024 by Jose
The front desk staff is prompt with me on my appointment time. Dr. Gray always spends time with me, similar to other ARC physicians, each and every visit. I've been highly satisfied with the nurses after leaving messages about health care issues and medication refills. Now, sometimes, I have waited an inordinate amount of time to see my physician. Nevertheless, I am extremely grateful for ARC staff and Dr. Gray for being my facility and physician, respectively.
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April 2024 by Hemanth Thoota
Rude front desk people, not so friendly.
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April 2024 by Averi Pyka
Rude front desk.
