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January 2024 by Garfield N.
Went to the store and Adrian waited on my friend. My friend shared her concerns. Adrian kept mentioning issues not relevant to the issue. He seem to be fixated on his point. I told him we heard him and why don't we tackle each issue one at a time. Adrian then said calm down, in the same voice I told him "I am calm, and I would record the conversation in case he tries to misrepresent the conversation." Adrian said "I can just have the police officer escort you out!" My response to him was " sir you can do whatever you like." He seemed to calm himself and address my friends issues. I am so annoyed with pathetic individuals weaponizing police! Verizon should address this behavior.
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December 2023 by Samantha C.
Went in for a new iphone for my mom, we wanted to hear all the offers she qualified for, Mr Alan didn't show empathy or seemed interested in helping my mom with her purchase, I was there as my mother's translator, turns out Mr Alan spoke Spanish also, same awkward and very detached interactions in both English and Spanish. He claimed they didn't have phones in store other than iPhones 15, anything under had to be shipped to us, we were ok with that, he took a trip to the back of the store, it turns out they had it, even the color my mom wanted, I can only assume they get a commission based on what they sell. Mr Alan wasn't helpful and did the very minimum to get his job done with his zero communication skills. Had very decent experiences in the past at this location.
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December 2023 by Maya M.
Do not send elderly parents or those that struggle with tech here. This place operates like a shady car dealership and you could easily be scammed if you don't know any better (read the other reviews if you need more proof). I went in to purchase phones that were not available at another store. When the taxes weren't adding up with what I was expecting they lied and said taxes are different based on store location... what? It's 8.25 percent in Houston and Pearland. You'd think a store manager of all people would know that. Then the sales guy tried to secretly slip in more expensive phones than the ones I wanted. This happened 3 times. He only fixed it after I pointed out the higher taxes. Be aware that they'll try to upsell you without notifying you saying "the phones aren't sorted correctly in the back"... lol okay... any good salesman would check that he scanned in the right one BEFORE asking the customer to pay but whatever. Thought it was cute that he never "accidentally" scanned in a cheaper phone. Ironically I would've upgraded all of our phones to the more expensive and available models had he not been so shady about it. When I pointed out that the math wasn't adding up, so I was just going to order online I was told the phones wouldn't be available until January or February then. At this point I was too tired to point out that there's stock all over Houston and online. Weird sales tactic...if you're gonna lie, at least make it somewhat believable. Not sure if they treated me this way because I'm a young girl or maybe they just treat everyone like they're dumb. I highly suggest dealing with Verizon over the phone instead. Had my issue sorted out with the customer service team on the phone in 30 minutes the same day.
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May 2023 by Tracy Miller
My phone broke, was told I cold only buy a phone at the store for a postpaid account. Called verizon for a specific phone. Drove 20min to the store. There was an hour wait to speak to an associate. When I finally did they told me I couldn't by a phone with a temporary license, because it's a corporate store? I have to wait 2wks for the license. Luckily I'm able to borrow someone's spare phone so I can type this.
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April 2023 by Dennis Auzenne
Great advice and service from Warren...without question the best service I have received in over 20 yeats with Verizon!
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July 2022 by Veronica B.
First of all, I ordered a new line over the phone over 3 hours ago. The representative told me that this particular store closes at 7 pm on Sunday. For the past few Sunday's I've visited, the store decided to change the hours to close at 4. Oh wait, reason for changing hours is because of Covid. Really! When I told the representative over the phone about the hours, they said unless there were weather issues or the possibility of short staff, then they could close early. I just went today, and sure enough, closed at 4 with 6 people inside the store. This is ridiculous. Verizon needs to be consistent. The people at this store are extremely rude and unprofessional. I have already complained at the corporate office. This is by far ridiculous!
