Rack Room Shoes offers a mix of experiences for customers. Many have found the staff to be friendly and professional, providing helpful assistance while shopping. The store has recently improved under new management, becoming cleaner and more organized. While some customers appreciate the great coupons and charitable efforts, others have had issues with sales promotions, feeling that many brands are excluded from discounts. Overall, shoppers enjoy the welcoming atmosphere and helpful employees, making it a place they look forward to visiting again for their footwear needs.
The promotion of the second pair at half price, I like it
April 2024
They didn’t have what I wanted so they sent me to one of the other stores and my boots are still waiting for me. Great experience.
December 2023
The staff was very friendly and professional. However, when it came to sales, the store was horrible. They claimed to have a bogo 50% off, but almost every brand they sold was excluded from the sale. This is not a sale.
