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December 2021 by Erica N
Was not greeted. As the first customer upon opening I had to greet the employee. Only offered one shade that did not match my skin tone. I had to tell the tech to give me at least two more shades to get a close match. Two customers after me were greeted with a smile and offered a stool. I purchased my makeup and left. Will not be returning.
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May 2021 by Erica Nomoko
Was not greeted. As the first customer upon opening I had to greet the employee. Only offered one shade that did not match my skin tone. I had to tell the tech to give me at least two more shades to get a close match. Two customers after me were greeted with a smile and offered a stool. I purchased my makeup and left. Will not be returning.
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October 2019 by Jennifer M.
I have been going to this location due to convenience. The customer service is nothing to write home about. The two employees that was there did appear to be excited to be there,I had to ask for help even though I was the only customer there.The makeup artist that are there are not very knowledgeable about their products.
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October 2019 by Lisa L.
Karen was very helpful and friendly when I asked her questions about the different products. She is very knowledgeable in her craft and very patient as well. I usually have bad experiences at MAC including this location in the past but since it is near my house and I didn't feel like going to the Galleria I decided to stop by. Customer service, GOOD customer service is very rare these days but I definitely had a great experience thanks to Karen
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August 2019 by K. F.
HORRIBLE customer service. I visited this location on 6/14 to purchase lipstick and blush. The salesperson who assisted me seemed really bothered and annoyed that she even had to help me, you know, the customer. There were 3 or 4 salespeople there. It wasn’t super busy at all. I told the rep what I wanted and she brought me a single option. I was satisfied with the selection so I purchased it. I would have gone to another location had I not been pressed for time. Even the actual cashier that rang up my order and took my money was not friendly. The crazy part about it, they were all friendly to one another (coworkers) but not the ones who help keep them employed. Based on this experience, I really don’t think I’ll be back to this location until they make some staffing changes. Remind your staff it’s okay to smile, engage with the customer and have a friendly tone. Actually, it’s preferred.
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July 2019 by Mrs. Karla Ford
HORRIBLE customer service. I visited this location on 6/14 to purchase lipstick and blush. The salesperson who assisted me seemed really bothered and annoyed that she even had to help me, you know, the customer. There were 3 or 4 salespeople there. It wasn't super busy at all. I told the rep what I wanted and she brought me a single option. I was satisfied with the selection so I purchased it. I would have gone to another location had I not been pressed for time. Even the actual cashier that rang up my order and took my money was not friendly. The crazy part about it, they were all friendly to one another (coworkers) but not the ones who help keep them employed. Based on this experience, I really don't think I'll be back to this location until they make some staffing changes. Remind your staff it's okay to smile, engage with the customer and have a friendly tone. Actually, it's preferred.
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May 2019 by Stephen Davis
My girl went. Not me.
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March 2019 by R Scott
Customer service is lacking!
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November 2018 by LaReese Johnson
I thought this was Mac make up. Lol
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November 2018 by Cyrena M.
They only do walk in appointments. I had my makeup done and it was amazing. Zee(I believe that's her name) did my natural make up look for a wedding I was in and it was flawless. She is a true artist. She informed me of the best foundation shade I would need as well as concealer. The lip combo she used I loved so much I purchased both the liner and lipstick as well. If I ever need a full face again I will definitely I see her!
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January 2018 by TishAPlus Model
Unhelpful.
