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August 2024 by Marley G
Poor customer service. Lady at the drive thru window always looks miserable and bothered plus she pays zero attention to her surroundings ? long wait times without being acknowledge, then rushed after receiving prescriptions.
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July 2024 by johnny duckett
What I wanted, they had. Courteous.
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July 2024 by Barbara Williams
Went through the drive through window because I have Covid to pick up my prescriptions. The young lady said I’m still working on them. So I said, “I’ll sit in my car and wait for your text when ready” sat there 50 minutes then I see them pull down the shade saying closed! I ran into the store they were closing the metal gate and I said hello I need my medicine and they said we’re closing. I said that lady told me she would text me when my medicine was ready and I’ve been waiting almost an hour, no text and then you’re just going to close! She wouldn’t say anything. Unbelievable I’ll never use Krogers pharmacy again!
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May 2024 by Brittany Diaz
Wish I could give 0 stars, awful customer service, put me on hold several times I was transferred to other departments in the store. Not friendly at all or helpful.
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April 2024 by Nicole Adams
Pharmacist Ogbe is a jerk. He refused to order a medication for me simply because he did not want to take the time. He told me to go to CVS or Walgreens. No customer service and no compassion. One star is too generous.
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February 2024 by faiza haque
Worst pharmacy, poor customer service and extremely rude pharmacist. I will never understand why there is such disregard emergency situations when people need their medications and phone was hung up on my face.
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February 2024 by Pegah N
Pharmacist refused to refill a prescription & said my doctor had to be within 5 minutes of this Kroger??? I don’t know how ethical it is for a pharmacist to deny you a prescription refill based on that. I don’t even think there is a doctors office within 5 minutes of this Kroger. I think the person on the phones name was OGE or OGA. Needless to say, my family & I won’t be using Kroger’s pharmacy & we won’t be shopping at Kroger.
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February 2024 by S McGautha
Extremely poor customer service from the Pharmacist Ogbe. Rude and Unprofessional. Definitely will not have any prescriptions filled here.
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November 2023 by J Christopher
Scripts are never ready in a reasonable time. Even when calling to see when they’ll be ready. If it’s gonna take 2 days, tell me that, not 1 hour and now we both staring at each other when I give extra time and they still aren’t ready. I understand being understaffed, but be reasonable. You’re just adding to your own stress!
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October 2023 by LaQueta Williams-Allen
They never had Rx everything it's something different you are a large chain. But I will be switching pharmacy. Then staff shouldn't tell customers to come then you get here I'm so sorry we don't have it...
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September 2023 by Yajaira P.
The Hispanic female manager was very rude when addressing a promotion that she wasn't familiar with. She didn't bother to check the flyer we had seen and then when we talked to her about it she stated she didn't bother to check the promotion and thought we were talking about a different promotion. She turned her back to my mother and didn't bother to apologize. Disrespectful and negligent.
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August 2023 by Ben B.
26 checkout lanes & they never open more than 2 lanes. Just go to HEB instead. #boycottselfcheckout
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August 2023 by Smaantha B.
Shoutout to Breanna in the pharmacy! She made transferring a script extremely easy and efficient. I appreciated her after the debacle I dealt with from another pharmacy. She was super nice and professional on the phone. Answered all my questions without hesitation. Pharmacies need much more Breanna's. :)
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June 2023 by J Jones
I called this Pharmacy after a horrible experience with another Kroger Pharmacy and the person I spoke here cared, called the other place, called me back and stated she would check on it tomorrow and call me back! A medication I've been on for 8 years striaght and from the same doctor and only fillnig it at King Scoopers / Kroger.amazing! Medication is peoples LIFE and their ability to live and enjoy it. The other Kroger Pharmacy should be a shamed, but I doubt they care.
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February 2023 by Yolanda C.
Good location, right off the freeway. Love the layout. Clean. I enjoy shopping here. I haven't had any negative experiences here and service seems good.
