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October 2024 by September Clark
Scheduled an appointment for my daughter to be seen on 9/27/24 with Carmen at the JCPenney Salon in Pearland. I received a call at least two hours prior to the scheduled appointment asking if my daughter could come later due to another client arriving late to the appointment. I told Carmen my daughter needed to be seen at the time of the appointment because she has an event to go to, but she requested again for her to come in an hour after the scheduled appointment. When I refused her request again, Carmen said, "I'll figure something out." Carmen called me at 2:50 asking if my daughter was coming and I told her no because she was not going to be seen on time, which Carmen stated she was; however, I reminded her about the conversation from earlier when she requested if my daughter could be seen an hour after her scheduled appointment. I do not recommend JCPenney Salon Pearland to anyone. The one star is for JCPenney Pearland, but I wish it was zero stars.
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August 2024 by Sonya Ware
Gratitude for Ms. E (Yvonne). She listened to my needs and asked questions to understand. The outcome was perfect for me. I appreciate her professionalism, authenticity and hair cutting/styling skills.
Hair type: Kinky curly with a light texturizer to wear straight to combat humidity.
Stylist: Excellent listening and application of desired outcome.
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January 2024 by Christina Burdick
The worse salon experience of my life. I took my 8 yo daughter in for her first salon experience and walked out with tears. I asked for 4in off and left with about 7 in cut off. The stylist was uninviting from the get-go. She came in yawning with her purse and jacket on as if she just woke up for her 1:30pm appointment.
She roughly shampooed her hair with her purse still on her crossbody while conversing with her co-worker about how she kicked her man out of her house etc. Mind you my daughter is 8.
I asked for 4 inches of length to be cut and add in long layers. She started with pulling the entire head of hair up vertically and cut the layers then additionally cut more length off while it layed flat on her back and cut all the hair at once without sectioning and I said that is enough on the length. I asked her What are you doing, why are you NOT sectioning it after she made the comment " Her hair is so thick" and she just cuts it with a ridiculous method stating she does not need to follow the guidelines of sectioning and clipping because she is a master stylist and she has been doing this for 26 years. My daughter left looking like she had night out of partying with her hair uneven and and brushed back, I assume trying to hid the obvious shotty job. It honestly looked like she did not know how to cut hair and this was like play time cutting Barbie hair.
In the end, another stylist kindly "fixed it" the best she could as she could see I was visibly upset and in disbelief. I left my name and number for a manager to call me. I made the appointment with Zulema for reference but can not confirm as she never introduced herself and I forgot to ask for her name.
*****Picture for reference in regards to the 4 in I asked for and how much was cut, and all the different lengths that show the random chopping with no technique.
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January 2024 by Shatora Everage
Worst experience ever! Walked in for a silk press and Sadie assisted me very nice lady, but could learn more on how to do a silky press the right way.
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January 2024 by Tam M.
The stylist I hade last time no longer works here so I had to make a decision to use a different stylist. Based on the prices, I went with a Master Stylist because I wanted to make sure they cut my hair accordingly and not too much. At first I was going to get my hair flat ironed which I hadnt had in a long time, but I knew it wouldnt last so I opted to get one single braid around the crown of my head. Services were going fine until the cutting came. I dont claim to know much about hair but isnt it better to cut the hair when its blown out- especially when youre hair is curly??? Welp I found out thay little bit that stylist showed me was a hoax. She got scissor happy on my head. When I washed my hair the next day ( yes the next day because the style was crap full of gel) I went from shoulder length curley hair to a small fro! and the "style" the best braider was yanking my hair trying to do the blowout so she could braid my hair. She used so much gel remanats of it just sat on top of my hair the next day like somebody snotted on my head. The braid made head look big and just made my edges and front hair look worse. The sleek edges were sprayed wigh hairspray to stay. Honestly yall- Murphy's law was in full effect on my visit. Everything that could go wrong did but thats okay this was my last time dealing with stylist trying to figure out what to do to my hair and trusting them to be professionals and honest professionals at that because the prices I saw online for the services I booked were inflated when I checked out. A $45 haircut for just chopping my hair off?! I could have went to a barber and paid way less. Overpriced and full of unskilled THIEVES! Go anywhere but here!
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December 2023 by Lenettra Nixon
Kiesha did an excellent job.
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December 2023 by K. Johnson
Still waiting for the heat that's supposed to be apart of my silk press. I had helmet hair.?
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October 2023 by Marie Henry
I did not feel welcome.
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June 2023 by Dee McKinney-Manning
Great makeover and Latrica was a great stylist!!
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February 2023 by Imani Hicks
Jessica and Lauren offer excellent styling services! They prioritize their clients’ needs to ensure they get the style and hair care necessary to have healthy, beautiful hair. I highly recommend them both if you want a great style in a timely manner!
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February 2023 by Anitra J.
Yesica Brenda and Ana are the most unprofessional customer service representative I've ever encountered. All clerks including superviors laughed. I hope no other customers encountered this horrible experience. I was standing in between columns with no signage assuming I would be next in line at the register on the right since there was already people on register at the left. Instead Ana rudely asked if there is something she could help me with while calling for another customer. I didn't appreciate the laughs or embrassment from them at all. Please know when people are expecting customer service it does not evolve embarrassing.
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October 2022 by jarrod carter
Nice location
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October 2022 by charnedria lewis
The Walmart around the way has great stylist for natural hair care needs (silk press) & great hair coloring skills
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August 2022 by Sandy R.
Stopped in here for some hair products because they were having a sale. Unfortunately, didn't find what I needed for my hair but I found some other items at a good price. I like the household department here. They're known for having dependable appliances and products. Also, they have a Sephora store in here so you can get your makeup here too.
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July 2022 by Ms Barnes
Not satisfied with the service. I am natural and had heat applied to my hair 3 different ways; blow dried, under the hair dryer with flexi-rods and then when the stylist messed up the style she tried to correct it using a curling wand. Until I said it didn’t look right I felt like she was actually going to let me walk out looking like a chia-pet. Using the wand helped, but it shouldn’t have taken all of that heat just to get style I wanted. I thanked her for trying, but will not be returning.Service: Hairstyling
