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August 2024 by Abbey Andersen
Francesca’s has been a favorite of mine since I can remember outgrowing Justice Just for Girls. I almost always walk out of Francesca’s with something new and fun to wear and always feel very welcomed by the staff! I’m pretty disappointed with the Pearland location. I have visited the Pearland location many times this month. The first visit was to purchase a last minute baby shower dress (Amazon didn’t deliver what I wanted in time) and thankfully I ended up walking out with 4 dresses to choose from. I didn’t have a use for all of them and since i bought as a last minute for a special occasion I decided to return the ones I didn’t need. The last two visits I tried to make a return, Jessica, told me I needed the receipt or the tag. Totally understandable, except for the fact that she had zero customer service. The day ended up being terrible as I have never had that experience with Francesca’s before. Third attempt, I found the receipt… hallelujah. I went to return the dress and again terrible customer service by Jessica. I have no problem following store protocol. That’s why I brought the receipt as soon as I found it! And considering I shop at Francesca’s quite often and really enjoy the store, I’m very unimpressed that my history as a customer was not valued. Jessica had a terrible attitude and was not willing to help or suggest any options. Definitely won’t be shopping at this location again.
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December 2023 by Paskie Malbroue
One of my favorite stores and customer service is excellent
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February 2023 by Jacquelyn Loftis
the associates were so nice and welcoming
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December 2022 by Roxie M.
Oh.My.Gawsh. Where has THIS store been all my life? If I leave a rave review, will it suddenly get all crowded? Such a unique collection of incredibly-priced, adorable dresses and jewelry - and when you're shopping for your dad's Celebration of Life, you need some happy, knowwutimsayin? AND. Miss Bri & Miss Kierra are such positive, radiant, lovely salesladies/fashionista consultants, management needs to lift them up.
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July 2021 by Mine Jenkins
The cutest outfits...service not so much
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January 2021 by Greta Jeffery
They had a great well. Our cashier was awesome. Love this place. Well come back soon
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January 2021 by Avery Davidson
Friendly and helpful staff.
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September 2020 by Sarah G.
While strolling through the Pearland Town Center at night (when all the stores were closed), I saw a BEAUTIFUL navy dress in the window at Francesca's. It was GORGEOUS! I came back the next day to try it on and it was PERFECT! As an added bonus, EVERYTHING in the store was like $25 and under! (The dress was originally $55!!!) I saved $30!!!The workers here were WONDERFUL. After selecting the dress in my size, one of the girls started a fitting room for me. I found a few other pieces to try on but decided on just the dress. Francesca's is all fancy with the bagging too. They wrap your item in tissue paper which makes the purchase feel extra special. The selection here is small but I would assume it changes frequently. I'll be back to check it out again!
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September 2019 by Kaylen Hayes
Wonderful customer service
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September 2019 by swifty 419
Love it!
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August 2019 by Ali Babar (Apple Loving Individual)
To be honest, it's an amazing store. I've brought amazing gifts for my mother, sister and female friends. The staff also are amazing, and much better than many younger employees nowadays. Happy to know, customer service is still alive.
@}8^)->=<:
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August 2019 by Erika J.
Nice person working there didn't get her name, something they look at you like you gonna steal but other than that they are really nice.
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July 2019 by lauren eagle
Nice boutique type store. Can always find some nice gifts for friends and family.
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July 2019 by Ali Babar
To be honest, it's an amazing store. I've brought amazing gifts for my mother, sister and female friends. The staff also are amazing, and much better than many younger employees nowadays. Happy to know, customer service is still alive.@}8^)->=<:
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May 2019 by Erika Juarez
Nice person working there didn't get her name, something they look at you like you gonna steal but other than that they are really nice.
