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June 2024 by Gerakl Gerakl
They at the store didnot want to help me! He said just call customer service
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June 2024 by Leonor Pruneda
They don't help at all, everything you have to do
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March 2024 by The Clown
This is our go-to store for new phones/phone replacements and I just want to say, AMAZING customer service. Shout out to Joe and Keanan, very helpful and great with customers, made every frustration work out and did quite literally everything they could to help. If I wasn't broke I'd get them a gift basket. 10/10 Joe and Keanan deserve a raise
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January 2024 by B
I was very disappointed with the customer service I received. I went to this store 1/4/24 at 9:50am. I walked in and stood there for few minutes because I didn't see anyone. I heard loud music towards the back so I walked over to knock on door and saw a female employee was there putting on her makeup. She told me they were closed and I didn't know because the door was open. She said I had to go back outside and wait 10 minutes which I did. When she opened the door and I came in I tried to explain to her what happened with my phone and wanting to purchase another and transferring my photos. She told me she can't guarantee my photos will be transferred. I told her my photos are always transferred when I switch phones and she told me that every time she helped someone tried to transfer their photos, she couldn't do it, therefore she told me she's not going to guarantee me my photos will be retrieved. I told her I have a Google account and she still wasn't helpful. I felt like she just was irritated and didn't want to be bothered with me. A guy walked in the store who I thought was a customer but it was a friend of hers and she told him to come back later. I felt like she just wanted to rush me. When I saw she clearly was not interested in trying to help me I said to her I was sorry to bother her and I walked out the store. She said okay very quickly, which let me know that's exactly what she wanted me to do in the first place, leave. She was so disrespectful and I've been a customer with cricket for 9 years. I found another cricket store on I 45 where a woman, Kristen, was very patient with me and explain things to me. She was very knowledgeable because she knew exactly the answers to my questions versus the other girl at the other store looking at me like I was crazy, always saying she didn't know what I was talking about. I got a phone that was a reasonable price and my photos and other information was transferred over. I will never go to that store again if that girl is working there. I don't know her name but I'm sure they can find out who was working that day at that time and look at the cameras. I felt like this girl came to work and didn't want to work. It was very inconvenient for me because I live 10 minutes away from the Pearland store and had to drive to another location that's farther from my house. But I will do that since the customer service is much better.
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September 2023 by Yahya Morse
I've been going to this store since 2012 and I've always had great service here but lately my experiences have been bad . None of the phones on display have prices . Some of the employees are clueless in customer service. The overall condition and cleanliness of the store has gone down . I'm sad to say these things because I was always treated well there before
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July 2023 by Elizabeth DuRapau
Great service. Nice people.All my questions were answered. Very knowledgeable. I am very happy with the service.
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July 2023 by Thomas Anthony Fuller (T-Bone)
The people are speaking rudely to customers
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July 2023 by Eileen Schubert
Helpful and knowledgeable staff
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July 2023 by Marian Garza
Two not in the store and not very trailer
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July 2023 by Saddie Elliott
Went to pay my son bill
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April 2023 by stacy fannett
I was in the store needing a new phone. Katrina Ramsour was so helpful with my purchase. Made the experience a pleasure!
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February 2023 by Angela Sanchez
Rude and not helpful and very hot in store
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January 2023 by Tabitha Balderas
I went to the cricket wireless store yesterday on Broadway in Pearland to switch over and Johnathan helped me out. I was getting the iPhone 11 and had to get all my information from my provider to switch over and he did it for me. He went above and beyond to get me the phone and plan that I wanted for a price I could afford. And there were a couple obstacles that jumped out but Johnathan did more than anyone ever has done to make sure I got what I wanted. This young man is AMAZING at what he does and I’ve already told numerous people about my wonderful experience and can not say enough good things about how happy I am with my service yesterday. Thank you Johnny Boy!!! Tab
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January 2023 by Gigi Beta
My brother in laws came in from out of town and had no cellphones and needed one asap. They hooked both of them up with a phone and a case and ear buds for $280 not a bad deal at all.
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August 2022 by Deborah Vasquez
Fidel helped me today. Awesome associate. Manny helped me too. Great customer service. They helped me get my new phone started up. Completely satisfied ?
