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March 2024 by Teresa R.
I have to say that Costco in Pearland went above and beyond for me. I called to order some pizza's for pick up for a friends Dad's funeral. He ordered the pizza's for my friend to pick up on her way home from work. He couldn't find a way for me to pay with credit card over the phone, so he offered to pay for the pizza's himself. I was shocked that he would do that for a complete stranger, but it was such a blessing. Thank you so much Costco Pearland!!
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March 2024 by Karen 2.
great costco. not as busy as other locations. would recommend this one. well stocked and good employees.
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February 2024 by Cat R.
I truly love shopping at Costco, but the customer service at this location is horrible. On more than one occasion, I've encountered a rude associate. How bad does Costco have to treat their employees for them to be so miserable.
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February 2024 by Deeje
Pharmacy Manager refused to fill my Adderal prescription, they're allowed to do that but the condescending smile and attitude was hurtful.I should add that I am autistic and have a hard time conversing with people, being accused of not needing my prescription and turned away because of my speech patterns is something I'm used to, but never from a medical health professional. I am sorry that I seemed suspicious due to the way I shuffle and look around, I cannot help it.I understand the want to help people by making sure that substances do not get in the wrong hand, unfortunately you were wrong and made me scramble to call 7 other pharmacies to get the medication I need.
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February 2024 by D Bailey
I've never had issues here as I have come to expect at CVS or Walgreens.My meds are never in stock, which is annoying- but I'd still rather go here than elsewhere.The employees are polite as well. I recommend this pharmacy.
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December 2023 by Marcela M.
My family and I have been shopping at this location ever since it opened. The cashiers, food samplers and other staff working here have always been very nice and courteous. The store is very clean, well stocked and organized as well. However, today my son and I were trying samples and came across the person serving the ham, this happened at around 2:50 p. m at this location. He was cutting up the pieces and putting them in the disposable little containers. I reached over to take one and he immediately with a very loud and rude tone told me to stop. He said you do not take anything from the trays, we serve you when we serve you meaning he would give me the sample. He also in a very loud and scolding manner told me that I had contaminated all the ham he had served and that he would have to throw it all out, however I didn't touch anything because he stopped me before I could even take one. I would also like to point out that there was a couple sampling ham and the lady grabbed the container the ham was in and opened it but he didn't tell her anything at all. It was very embarrassing and humiliating especially because my son and other customers witnessed this. It made my son very nervous. Every server we have sampled from before allows us to pick up the samples ourselves and they have never had a problem with that. I was going to purchase 3 Kirkland hams but instead I left and purchased elsewhere. I will definitely avoid him in the future. I do not like leaving reviews like this but I just wanted to say that this was very unprofessional and uncalled for. I know there are certain policies when it comes to food but he could have been more polite. The reason I gave 3 stars and not 5 is because of what happened today.
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October 2023 by Mayra Logan
Pharmacy had great customer service. Even though my insurance didn’t cover my Dexcom.Pharmacy team was able to explain other options like their Costco discount and it was a better option for me.
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March 2023 by Tony W.
Unfortunately, I got a flat tire. The closest place to me was Costco went inside spoke Waymon which continue to tell me that specs on my door said 93v that he would have to replace all four of my tires explained to me that my car needed 94v and that's all they carried I said that's fine put one 94V on my car so I can get going because I can't afford to get four new tires at this moment I'll come back later to get the other three he told me no sir I cannot sell you one tire I said because it's not safe I said is it safe for me to drive off with a flat tire, I said is this policy show me in writing please . He could find it. I asked again are you sure you're going to deny me service. To make along short I drive off one tire flat and someone hit me in the back on Broadway. Now my car is totaled. Thanks Waymon
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March 2023 by Fabian V.
Got home from spending a small fortune in Costco after a 50 minute round trip in driving time. One of the packs of bacon in the 4 pack is bad. The online agent could offer no solution other than saying that I need to go back to the store. I am not driving for 50 minutes and then waiting in line for who knows how long to get a refund for 1 pack of bacon. Really terrible service. I will not be renewing my membership when it comes up later this year and I definitely will not be back. What I will be doing is posting this on every platform I can think of. Let's see if they even care.
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January 2023 by Andrew W.
If you like buying a lot, this place has to be your choice! :)Great selections from foods to home stuffs! Since it's wide and big you can get your exercise done by enjoying shopping Come get your stuffs Cheers
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December 2022 by Clara C.
I love Costco! I got to visit this Pearland location. It seems newer and pretty clean. Typical of Costco, it was busy. The parking lot was full. I finally got a spot after waiting for someone to leave all the way in the back. I thought liquor was only sold in liquor stores in Houston. I saw wine inside this Costco. The food court is also inside. It was nice to see the $1.50 hot dog + drink deal. This is one establishment in Houston where I see toilet seat covers in the women's restroom. In my experience, it doesn't seem to be a standard, so I was surprised to see that.No one cares, but too bad - this is my 1300th review!
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December 2022 by Richard M.
Costco is a good shopping destination with good to excellent products. Buuuuttt , I am somewhat putout regarding my experience shopping there today. While we were driving home we went over our receipt. Bad on us ; should have done it there in the store. Not all, but several items we purchased were $3 to $4 higher than their signs in the store stated. So I called the store and their recording directed us to option 1 for the administrative office. The phone rang several (maybe 8or 10 times) then the recording came back on stating we needed to press option 1 to get the administrative office. After three attempts to reach a manager and each time getting this same message, I gave up. They need to fix their signage to reflect what they charge at the register, or fix their computers to charge what the signs says the price is. I will be more aware and less trusting of them in the future. Buyer beware
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December 2022 by John P.
I have been using Costco tires since 1990. When I moved to Houston several years ago there was not a Costco near me so one car has discount tires on it.The car with Costco tires picked up a nail and I went to put the spare tire on and it was flatPoint of knowledge for all of you with older cars; check the condition of the valve stem in the spare donut tire! Mine had rotted and leaked, and the tire would not hold air.When I went to Costco, they repaired the standard tire that it picked up a nail, but refused to replace the valve stem in my donut spare.Very very Un-Costco like.I went to a local tire shop and for $15 they replaced the valve stem with a new one.I'll be taking my other older car to discount to see if they will replace the valve stem on my donut spare for the other car. Will let you know .
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October 2022 by Pho N.
I love Costco but some of their employees at the service counter are very rude. The worst of them all is Liz. This girl has no customer service and no manner. She gave me a refund on 2 occasions and each time, there was never a word came out of her mouth, no greeting with hello or how may I help you and no Thanh you or have a nice day at the end. She didn't even bother to glance at you. Geez. Some of the cashiers that supposed to help at self checkout are just lazy and just stand there chit chatting with each other. The sign states do not lift heavy item onto the tray, but that's the only way to scan if they won't come to use the gun to scan case of water. So I have to lift the case of water to scan while 2 people standing nearby talking. I thought Costco supposed to have great customer service? I guess not this one.
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June 2022 by Deborah N.
We stopped in to see if we wanted to get a membership they wouldn't let us walk around to check out the store, we understood that so we went to get a membership we only wanted the $60 one told the girl that 3 times fine we was on the same page or I thought they she take my info take my card info put it on file she didn't give me a receipt or confirm the price (I should have checked)we go over and have our pictures taken and mine comes out as the executive membership which is $120 I asked her why it wasn't the regular one she went t0 the computer and came up with some bs that it was an accident BS didn't offer an apology did offer to redo everything but my money wouldn't be on my card for up to 10 days and and still have to take the 60 out for the new membership not ok with that so i said leave it but to say the customer service is a joke is an understatement she works off commissions I assuming so she did this on purpose and I'm not happy with this store i feel as though they or she robbed me I will drive a little out of my way and use a different Costco!!
