Car Rental in Pearland, TX

“Micheal is always a pleasure to do business with. This is one of the few places of business where I can go and see the same familiar faces. They make you feel at home at this avis location!”

“This was my first time renting from here and my experience was very good! The young lady who helped me when I picked up my rental was very professional. They didn't have the van I reserved, but I received an upgrade which was more roomier and better than what I originally reserved!
Drop off was a breeze with the young man that helped and he was professional as well...based off the other reviews maybe they have different staff on different days, but the times I went- for pick up and drop off, I didn't have any problems. I picked up and dropped off on Saturdays and they were busy, but I was acknowledged both times when walking in.”

“Well so far "Mike" has not been very helpful for me this morning. I rented a car last night, paid in full online, and he now has no car for me. He actually had the audacity to say he couldn't talk to me on the phone because he had "customers in front of him". Probably the one he gave my pre-paid reservation to - and very interesting that someone who pays online is not a customer who is valued. I will never prepay for a car again. He cannot promise I would be refunded immediately ("call the 800 number" was his sage advice), and he could not promise to fill the reservation. It's a big city, I have a hard time believing he couldn't find another budget location to bring a car to service the reservation. Now I'm sure he was as charming as could be to the customer in front of him, but that certainly has not been my experience so buyer beware.eta - editing to 4 stars - ended up getting a very nice car that I kept for 2 weeks while mine has been in shop. It shouldn't have taken my husband going in to make that happen, but maybe the attendant was having a bad day. Willing to give another chance.”

“I had an AMAZING experience here, thanks to Rick! He went above and beyond to ensure we were well taken care of. His professionalism and genuine friendliness made the process seamless and stress-free. Rick’s willingness to assist with any questions or concerns set a high standard for customer service. If you’re looking for a hassle-free rental experience with top notch customer service, Rick is the person to see. HIGHLY recommended!”