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April 2024 by Micaela Garay
Ice cream always tastes amazing! The only reason I’m giving 3 stars instead of 5 is because they started closing an hour before it was supposed to close. My family wanted to eat inside but all the chairs were already up. We just opted to sit outside on the curb and eat instead.
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March 2024 by Nao Creations
Please do not pay no mind to hateful comments of people like S M that get upset for not being able to get free items. I have been going to this store for years and they never had coupons unless it was the app coupon for free scoops, Birthday scoops, and maybe cakes. Elizabeth is such a sweet lady and always ready to help, she makes my cappuccino blast to perfection. There's really nothing she can't do if she is not allowed to accept unexpected coupons. The unnecessary use of hateful words won't take you anywhere in life. I will continue to go to this location because everything about it reminds me of home. The staff, the cleanliness, specially the environment.
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March 2024 by Teaboy
This place always hits the spot. My Oreo cookie shake was delicious and the staff was very nice to my daughter.
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March 2024 by Sandman24
This place is always so fun to go to they always allow me to try as many flavors as a want without attitude. Also my valentines day cake was beautiful and delicious. I think the cake decorators name was Elizabeth.
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March 2024 by S M
BEWARE!!! DO NOT EVER GO TO THIS LOCATION!! HORRIBLE MANAGEMENT STAFF!! This location has always been a hit or miss when it comes to customer service, for the last 7 years that I have been coming here, and they continue to miss. Smh. The individual who worked on March 6, 2024, around 6pm and who claimed to be the so called “manager,” a Hispanic lady, named “Elizabeth” (she likely gave a fake name) from this location is the RUDEST AND LAZIEST person I have yet to encounter. I could tell from the moment I walked in that she did not want to be a work that night. Not only did she have a rushed, rude attitude when taking our order, but she also failed to honor a current coupon that was previously given and used at this same location!!! Furthermore, this rude woman didn’t even bother to put a cover sticker over the milkshake that was ordered when we requested it. I frequent here and never had a problem getting coupons honored and getting my milkshakes covered so they won’t spill on the drive home. This rude heffa just didn’t want to do anything and provided the WORST customer service. The owner of this establishment needs to hire individuals who actually want to work and who appreciate having a job and stop hiring these low life, rude, subpar morons! So sick of this location. And don’t be surprised if they respond to this review and try to justify their actions. Thats the problem. Horrible managements starts at the top, which is why their “managers” think they can do and act how they please. Go support another B&R business and LEAVE THIS ONE ALONE!!!!!
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January 2024 by Maira Martinez
Was waiting patiently in the line and someone came in and the worker naya took them first knowing i was already there waiting for my turn. would not recommend going in that location.
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September 2023 by Montgomery Food Mart
I am putting in this review for the sole reason that they are charging a different price than what is advertised. Upon mentioning I was completely dismissed by the employee and she just continued with the next customer. I was not offered a refund or explanation for the extra money that was charged.
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September 2023 by Cheryl Phillips
Store was clean. Staff was friendly and efficient. Have been here several times.
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August 2023 by Samantha Jowers
Always an enjoyable experience! Rainbow sherbet makes me happy
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July 2023 by Mayra Alvarez
Worst customer service 07/17/23@2:30pmI came with bf for him to try it out. The place was empty and they had a mess by the entrance before getting to the register. I informed the lady who was coming to take my order and I was ignored, she was mad at me because I believe she took it as a bad way but come on, you aren't busy and the place has a mess in the entrance. So she gives me the smallest scoops and gives me an ugly attitude. I left and came back a few minutes and the mess is still there. A customer was ordering and she almost tripped on her way out so I ask the lady who was a different one that took that customers order for the name of the previous one that took mine and she asked why , I said because I want to complain about her service, she walks away ignoring me and ignoring the mess as no one ever cleaned it after I informed them and I was mad that I was ignored by both about the situation and also because she just walked away without saying a word. Worst customer service ever
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July 2023 by Delisa Somoye
Poor service. Out of many ingredients. Attended to line out of order.
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June 2023 by Steve Wylie
Great service, but the chocolate ice cream was frosty/icey, the place was dark with half the lights out, sidewalk out front is gross (both ground in filth and just loose trash laying everywhere), and overall the place is showing it's age. We've been customers here since it opened, it's really gone downhill, in need of a refresh.
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June 2023 by Kaiden L.
Maxwell helped me very much and he is very respectful .maxwell helped me when I slipped on the wet floor
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June 2023 by Adriel Arocha
Had a free scoop coupon from the app and when I showed it to the girl behind the counter she said "oh I don't know how to scan that it will be 4 dollars" what's the point of the coupon if I can't use it?
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June 2023 by Chris Loiselle
Do not try to order for delivery or pickup. Every time they are out of at least one and will more often than not replace it without telling you. They advertise flavors as being available in quart size but then tell you they don't carry it, after you have placed the order.Today, we ordered 4 quarts - chocolate chip cookie dough, world class chocolate, Orea cookies and cream, and Mom's Makin Cookies. An hour later they let us know that they had none of the flavors.
