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March 2024 by Eric M
They do a great job at my home and business. They are very involved in the community and I would highly recommend them.
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March 2024 by HandTalker
The ladies were friendly. They were very knowledgeable about how to clean specific areas. When I asked for something to be specifically cleaned, they were very happy to oblige. Their goal is for me to be happy with my clean home. They are really good with communication and, every time making sure my home has been cleaned to MY satisfaction. They’re my all time best cleaning service!
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March 2024 by Marianne Pettys
A & A has been consistent in the quality of the service and responsive to schedule adjustments on occasions I've needed to make. I really appreciate them!
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January 2024 by Phillip Shinn
We recently engaged A&A Cleaning Services for a deep clean of our home and unfortunately encountered several issues that marred our overall experience. Despite positive initial interactions, the service fell short of our expectations, leaving us disappointed and frustrated.Our first point of contention arose during the pre-appointment phone call when we specifically arranged for the cleaning crew to leave all doors open to ensure our cats' access to their litter boxes. Despite clear instructions and the observable open position of baby gates upon the cleaners' arrival, the gates on the stairs were inexplicably closed. This oversight resulted in our cats soiling our mattress, leading us to express our concerns to A&A.Regrettably, our attempts to address the matter with Mona, the customer "support" specialist, were met with resistance. Mona disputed the existence of instructions to leave the gates open, highlighting a communication gap between the office and the cleaning team. This was further exemplified by the cleaners' unawareness of a spare key under the doormat during our absence, which we had mentioned but went unheeded until we contacted the office.The closure of the baby gate directly contradicted our directive to keep doors open, reflecting a comprehensive failure to follow instructions. Attempts to amicably resolve the issue were met with accusations of slander, and subsequent email exchanges included what appeared to be A&A's presumed attorney in the CC line, seemingly as a tactic to intimidate. We question the necessity for legal involvement when expressing our rights protected by the First Amendment.Beyond these communication and customer service issues, our $400 investment in the overall cleaning service left much to be desired. The deep clean crew spent less than three hours at our residence, and multiple areas were inadequately cleaned, including the oven window, under the couch cushions, the hallway table, the shower panes, and the baseboards.Our complaint is rooted in the discrepancy between the service quality we expected and the reality we experienced. We hope that a more appropriate representative from A&A will promptly address our concerns. While our initial experiences were positive, our continued relationship with A&A hinges on the effective resolution of these incidents in the future.
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January 2024 by Blue Dragon (gibberman2)
We were promised a "move out cleaning" on a 4300 sqft home. What we received were 2 non-English speaking maids who did a very basic cleaning. The supervisor came by twice to check. We asked about inside windows, cleaning two small chandilers, cleaning wall niches, cleaning doors, cleaning and polish the front door, "No, we do not do that. The contract was for 4 hours. It took them 2 extra hours at $45 per hour. So our move out cleaning for $495 now became $585 plus taxes, tips. We even gave the workers a lot of kids toys and items we didn't need. So we have a 60% clean home.We still need to hire someone else to do the right job.This company is deceptive. Please ask a lot of questions and read fine print. 1 ? Would never use again.
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November 2023 by Kelly W.
A&A came to clean our living room carpet and our sectional sofa. Brenden did a great job! He was very thorough, everything looks great! It also smells really clean. It was easy to schedule the appointment and the price was exactly as quoted. We would use this company again for carpet/upholstery cleaning.
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October 2023 by Evelyn Timmins
Excellent service. Timely arrival and worked hard. This rug was never cleaner. Pleasant worker as well.Services: Moving-related cleaning
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October 2023 by Laurie C.
The tech that came to the house to clean the carpet did an amazing job and was extremely professional. I absolutely loved the fact that he was extremely careful with my belongings and even made sure not to scrape the walls. I will definitely use them again and the price was great as well.
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August 2023 by Ressie Yap
Bothe office staff and cleaning crew are reliable, thorough and efficient from scheduling to the actual cleaning. I like the flexibility in scheduling and always look forward to the scheduled cleaning knowing that my house is well cleaned when they are done.
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August 2023 by Jason Hathaway
Our large dog had a “backside” backfire! The Roomba did its job of spreading it like peanut butter on bread… ? After 6 hours of mopping and cleaning the stone travertine floors, I realized I needed a professional with a steam cleaner to get deep into the grout and pores of the stone.A&A what is the first and only place that I called. They sent a young man (who took 6 hours on his own) to scrub the grout and sanitize with a 1,000 psi professional machine hooked up to a truck. When he was done, our travertine looked like it did when it was first installed 14 years ago. Now we are going to wait 2 days for it to completely dry, and then, room by room, seal the floors.LESSONS: if you have pets, NEVER schedule your robot vacuum to run without you present and ALWAYS call A&A first (they have the pro tools and pro skills to restore even the tricky travertine floors).Service: Deep clean
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July 2023 by mercyangel0412
I was amazed at the job AA Cleaning Service did. They did a move out clean. Had such a good experience from the time I scheduled appointment and till the call I got today to see how my service was. Very professional and on time and finished the job in the time lotted. I would highly recommend themService: Moving-related cleaning
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June 2023 by Nicole Dozler Adams
A&A did an excellent job on my apartment move-out cleaning.
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May 2023 by Karri Axtell
Brendan with A&A Cleaning in Pearland did an outstanding job cleaning our carpets today. He spot treated and spent his time getting some really tough pet and food stains out, at a home we are moving in to. Brendan was friendly, professional, and worked his behind off! The carpets look fabulous! I've used A&A Cleaning for our carpets over the past 10 years. The stellar service and high quality cleaning done today confirms why I continue to call them. Thank you, and great job!
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May 2023 by Diane Witten
Cleaners have been great, we have had different teams in the last 7 months. I would highly recommend A & A Cleaning for all your cleaning services.Services: Standard cleaning
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April 2023 by Arnonsia Jones
Everything was amazing from booking to the cleaning! The company was responsive and thorough. The ladies were on time and immediately went straight to work! I'd highly recommend and will definitely use again.Service: Deep clean
