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July 2024 by David Patterson
Bamboozled
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July 2024 by Eddie Dickerson
This is one of the poorest places to due business with the employees are very rude to the customers, and when i go into this store the employees are always asking personal questions,like where do you live,and other rude questions this store needs new people that are doing their jobs and not asking personal questions.
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June 2024 by Jerry Quintana
Thir the Best in my cell ? ? phones and Internet!
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June 2024 by Michael C
I love Xfinity and the products are great but this particular location the customer service is absolutely horrible.....bunch lazy workers having no idea what they are doing... I had to go to a different location just to get the customer service that Xfinity is known for
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June 2024 by Marcus Lozano
This is store is stealing and scamming. I've never had xfinity so I don't know how they operate. They had me pay an activation fee (i paid cash) and sign a contract. Once I talked to corporate they told me they don't do contracts nor do they accept cash in store so I was lied to and stolen from.
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June 2024 by Jesse Aguirre
Went very well. They fixed my issue quickly
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June 2024 by Tianet Maria Rodriguez
I want to show my gratitude to Xfinity COMCAST, especially David Teujillos, excellent customer service and good explanation. I provide the best service. Thank you
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June 2024 by Janet Sonnen
Horrible Company! Don't ever get phone service with Xfinity! They CAN'T change my address! I moved in March 2022 and canceled my cable but kept my cell phone. Because I no longer have cable, they can't update my address!!! Wish I had room for everything ?
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June 2024 by Jose ramon Perez coy
Very good. Excellent service ?
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June 2024 by Ron Anderson
Helped me get thru a long wait as it could have been ugly as had an appointment to make. I changed out a modem. God bless you all at that store as made the important appointment.
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June 2024 by MARIA GARCIA YBARRA
EXCELLENT SERVICE
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June 2024 by Texicana Kirk
Excellent customer service. I was listened to in explaining a complex situation regarding my iPhone. This is a big issue inasmuch as I’m a senior female. Kudos to my customer service representative whose name is two initials (I think maybe CJ).
Thanks a million.
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June 2024 by Josie Thomas
Do not purchase any service from xfinity.
I recently signed a new contract and it has been declined.
I called and talk to a rep. Who told me that my bill of 102. 88 paid in advance. So I signed a new contract. They are not honoring the new contract. Shame, shame on this company and their employees leaders. This company is a scam. God says no weapon weapon formed against me shall promise. That's a promise.
Thank you, Jesus.
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June 2024 by Megan Garza
I have had NOTHING but problems with this service for the past year.
Shipping phone orders to wrong addresses, canceling plans, not adding proper Affordable connectivity credits, charging me for what was SUPPOSED to be a free phone.
This morning I find out I have been setup on AUTOPAY without having given permission to do so. Putting me in the red in my account and without money until payday in 10 days.
I have ALWAYS made ONE TIME PAYMENTS via the app on my phone. As a broke single parent, I don't have the luxury of being able to set up autopay and forget about it.
Last week (6/7/24) I made a trip to my local Xfinity store. The purpose of this trip was to pay a past due balance, and upgrade my phone. I was told by an agent over the phone the week prior who assured me that if I went in person, made the payment, that I'd be eligible right then to upgrade my phone. (Spoiler alert: I wasn't able to because of how my account has been handled during setup)
I told the employee I was there to make a ONE TIME PAYMENT after explaining the conversation from the previous week with the other agent. He took my card and made the payment. (It was only after payment was made did he let me know, I would not be eligible to upgrade because of a laundry list of reasons) Tickets were made as well as promises that someone would reach in 24 hours (Spoiler Alert: It's been 4 days)
I wake up this morning to find an email Thanking me for Payment, and that the Xfinity Employee has set me up for autopay without my permission after I expressed I'd only be making a ONE Time Payment. This seems almost criminal that they can manipulate your account in that manner without having expressed consent to do so.
This is completely unacceptable and has left me and my kids in a bind all because an employee took it upon themselves to carelessly set me up for a service I did not want.
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May 2024 by Daniel Packer
took awhile, not that good
