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March 2024 by Glenn Greer
Today I experienced an issue with their service that I find highly concerning and discriminatory.As someone with a degenerative neurological disease, I rely on my prescription to manage my condition. Due to a backorder at my Walgreens pharmacy, I went through the arduous process of locating a pharmacy with the medication in stock. After calling over 20 Walgreens locations throughout Houston, I found that the Pasadena location had the medication available.I had my neurologist transfer the prescription to this Walgreens and called to confirm that they received it. A pharmacy technician assured me that they had the prescription and would have it ready within an hour. However, during my commute to the pharmacy, I received a call from a pharmacy employee snarkily telling me that they would not be filling the prescription due to the fact that my doctor is not local to Pasadena.I made it to the location and attempted to discuss this policy with the pharmacist, hoping to gain understanding and find a resolution. However, instead of engaging in a constructive conversation, the pharmacist displayed dismissive behavior and cited an arbitrary local policy as justification for refusing to fill the prescription. The pharmacist's assertion was that there is no real doctor-patient relationship in virtual settings, so he chooses not to fill these controlled substance prescriptions. I explained that I see my neurologist in person at a specialty clinic in Dallas, and the neurologist sends in my refills. He responded that the distance between the pharmacy and the doctor implies that I’m a Teladoc patient, so he chooses not to fill the prescription, and the state board will back him up on that decision.I am deeply troubled by the pharmacist's lack of compassion and understanding, especially given the gravity of my medical condition. It is unacceptable that patients in need of vital medication should face additional obstacles due to arbitrary and discriminatory policies.
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February 2024 by Teresa Resendez
Dropped of my daughter’s prescription they said they would have it ready in 2 1/2 hrs only to find out they weren’t in contract with my daughters insurance very unprofessional they did not tell me until 2 hrs later had they told me when I dropped it off I would have taken the prescription some were else .
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January 2024 by Candelario Requenes
Good service and close to my house
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October 2023 by Marina Cacho Hair n’ Nails “Belleza y Cosmetologia” Cacho
Super fast attention and excellent kindness without a doubt the best of the best!!! A thousand stars for your entire medical team!!!!
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October 2023 by Debra Thomas
I feel like I'm walking into "Cheers" when I come here...they know my name!Always someone available to help me find what I'm looking for...I love the convenience of being able to get vaccines here rather than making appointments at a Drs office...they have a lot of special offers like buy one /get one half off,etc.
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May 2023 by Brittney Oaks
Slow workers ... Very rude
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December 2022 by Glo Ria
This is not my closest Walgreens but I love ordering curbside here because they are so quick! Thank you, I appreciate it.
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November 2022 by It’s Karol
Walgreens pharmacy ?
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November 2022 by Geneva Green
I love it because the attention is very good, everyone is very kind, and apart from always getting my medicines I can find other things to treat myself.
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July 2022 by Brian O.
The Manager Oscar is very unprofessional and clueless. Does not know how to resolve issues.
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July 2022 by Antionette Guerra
I drove up to the drive thru to pick up my prescription at 8:35 pm. Sign states pharmacy closes at 9:00 pm. On the website is states it closes at 10:00 pm. The lady did not acknowledge that I was at the window, she picked up the cash box and walked off. So rude!! Did not get my prescription, have to return tomorrow morning, even though I had plenty of time to get my Rx. Customer service is literally out the window these days.
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May 2022 by Leslie Hernandez
Went in for a refill, the meds were out of stock and had to be ordered, no big deal okay. Ordered the refill. Got told it was ready for pick up after being delayed another day, cool. Got to pick up and they gave my meds to another person. Failed to mention they had two people that needed the same meds and just only ordered one and gave the other person it instead, despite me calling fpr 2 days about them. Super annoyed and very frustrated.
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May 2022 by s r
Clean store but the older lady that is at the register is very rude!!!! I asked for a price check and she answered me very rudely. Left all the stuff I was going to purchase. Never going back!
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August 2021 by Bella Amparan
I went this pharmacy and i droped off a prescription and the said to come back in the morning. I came back and got 2 out of 3 of my prescriptions they said to keep waiting another day. Then they emailed me 2-3 days later and they didn’t have the prescription. They made me wait almost a whole week for a prescription they didn’t have. Out of those 2-3 days they didn’t have it I could’ve went to another pharmacy that did have it. Sew there pharmacy.
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May 2021 by Joseph Lopez
Only one person here. Just picking up paid photos. What's the point off online if u still have to wait in line. Guy was very rude