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December 2023 by Paco Lopez
All very well
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October 2023 by Rhonda R.
DO NOT GO TO THIS STORE. The salesman (Harold) sold my 79-year-old mother a stove that will not fit her house after she brought in a picture and model number of her current one and now they refuse to do an exchange or a return! So she is stuck with a stove she can't use and still has to buy another one!
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July 2023 by Bob Zabierek
They took good care of us!
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July 2023 by Brandi T.
I just left Home Depot in Pasadena and the customer service just keeps getting worse! there was a older man who had just bought 50 bags of mulch and when he asked if he could get help loading the mulch in his truck he was told they don't do that!!!! I will never go to this Home Depot again!!!
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June 2023 by Elena G.
My mom and I visited the Home Depot in Pasadena, Tx on 6/18/23. We were helped by a nice lady a few days back in selecting the items we were going to purchase in the near future and she took the liberty of printing out the specs to give to our contractors. We misplaced the print outs she gave us so we came back to the store in hopes of printing out the specs again. We were met by a grumpy man named Fred who works in the countertop department. He was reluctant to help us as he needed the model number to look up the appliances, we said we didn't have the model number however we just came a few days ago and we remember the brand and model of the appliances we needed. He seemed annoyed and was rude to my mother when she asked questions. He was passive aggressive in the way he spoke to her. For example, she asked if the hood for our stove top was for an island and he didn't answer the question but pointed at the screen. We don't know if it's bc we're woman or bc we're mexican, but we left feeling bothered by the conversation.
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May 2023 by Yo C.
Pro desk associates are unprofessional just useless and unhelpful. Bad service and hate their job .
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April 2023 by Cesar Santana
Excelente maquinariay buena atencion
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July 2022 by Sonia N Juan Lopez
Good prices and friendly staff
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July 2022 by Sharon Holtz
I went into the store evening before last. I needed materials to fix a small hole in some sheet rock. I walked up to a gentleman and asked if he could find me someone to help me. he said he could. I told him what I was there for. He started telling me I needed to go get this and that. I am 80yo and I know nothing about fixing a hole in sheetrock. I told him I did not want him to help me and he said "why, is it because I'm too knowledgeable ?" I told him no, it was because he was being rude by expecting me to know what he was talking about without explaining it to me. when I checked out, I asked to speak to the manager. well guess who came to take my complaint? his name is MIKE. I will never go to your store again because of him.
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June 2022 by Alex R.
My wife ordered a husky toolbox for me for Father's Day. It was priced right at around 450 dollars. She went today to go pick it up from Home Depot and bring it home since she said that they would load it for her. My wife is about 7 months pregnant and it's 100 degrees outside. She calls me asking how to secure the truck bed cover on my truck and mentions that she is trying to get the straps secured on the tool box in the back of the parking lot. I asked her why she was having to do it and she said that the associate that loaded the box into the truck said he didn't know how to do it and proceeded to tell her to "just drive carefully". This tool box was positioned setting upright and tall in the bed. I immediately called Home Depot and spoke to a manager and told her what the circumstances were. She immediately took the sales associate outside and they strapped it in and credited us $100 off the purchase (thank you). My wife gets home with the tool box and I find that the tool box is damaged. Crushed on top and side corners of both pieces as well as the first drawer is completely broken off the tracks. I called again and was told to bring it back. Upon arriving at customer service, I was recognized by a sales associate as "the guy who's pregnant wife bought the tool box". The sales associate then proceeds to tell me that he had mentioned to his manager that the tool box was broken before it was loaded into my truck, and was told by the manager to deliver it anyway in that condition. Another manager was called up and I explained to him that at $450 dollars I expect an undamaged product and that the sales associate was overruled when he was looking out for me reporting the damaged product. The manager then proceeds to tell me that "the sales associate that told me what happened has been talked to about making those statements", and "that's not how we do business". Absolutely not the way it should've been handled. The sales associate was doing his customer service duty and got in trouble. I hope the manager that authorized the delivery of the damaged product gets dealt with. Ultimately they replaced it with an undamaged product. Thank you to those who tried to make it right. Shame to those who tried to short hand me and my wife.
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December 2021 by Jeff Freeman
Good staff friendly
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October 2021 by Benilde Hernandez
I recommend Home Depot but not today. Especially if you are wanting paint don’t come today. Employees did not acknowledge you that they will be with you in a moment. They either walked around, talked to each other or were busy on their phone. Would be nice an acknowledgment that’s all I ask. Don’t ignore use especially if I’m spending over $250 in just one stop. Not good for business. Yes and I was petty enough to video them.
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September 2021 by Roland Johnson
We purchased a new GE over-the-range microwave unit along with warranty, installation and take away. They arrived on time, but when they installed it, they (C Lopez and assistant) didn’t bother to tell me that they had bent the bejesus out of the bottom plate. My wife, who is shorter saw it when she went to look at her brand new unit. Then they didn’t bother to clean up and left packing material on the floor and drill shavings on the range. If you aim to get a professional job by the Home Depot, I would suggest that you need to lower your sights…a lot!
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June 2021 by Doug Deek
Home Depot tried selling me a rusted grill yesterday after I paid for it in advance and wouldn’t do anything to rectify the situation. Told me it was basically this or nothing. Terrible customer service as well. Would not assemble me a new one. We shop here all the time but I think it’s time to start going back across the street to Lowe’s
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April 2021 by Cris B
Rented a stump grinder and staff made it very easy and fast to check in and out.
