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May 2024 by DJ Stenger
The insurance company that this agent gave us a quote on for our house insurance, raised the price on me while it was still a valid quote AFTER I told the agent yes to their quote by phone.
That was and is just wrong to me and should be illegal as Fraud. I kept searching for a better quote elsewhere and went with a more *reputable* insurance company with a different agent and it turned out to be cheaper and with lower deductibles too. Someone is looking out for us.
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December 2023 by Brandon Brown
I contacted southern group to ensure the best insurance at the best rate. While the rate might have been better the service has been terrible. I had to call a number of times to get my quote for homeowners insurance. After signing docs for insurance and closing my home. I received a call 100 days after closing from the agent Yulissa that I had been dropped due to none payment. Turns out they never cashed the check the lender issued to cover my insurance and has resulted in not only a lapse in insurance but increased my mortgage by FIVE HUNDRED DOLLARS A MONTH. Yulissa had not even the slightest understanding or remorse and said I was accountable for their mistake. There was no notice sent before cancelling no call or mail sent to my home to make me aware that all this was going on. The company has refused to match the previous rate even though I have no fault in this at all. Absolutely terrible. As a consumer in this economy please save yourself time and effort and go elsewhere.
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December 2023 by Just Brxndo
I contacted southern group to ensure the best insurance at the best rate. While the rate might have been better the service has been terrible. I had to call a number of times to get my quote for homeowners insurance. After signing docs for insurance and closing my home. I received a call 100 days after closing from the agent Yulissa that I had been dropped due to none payment. Turns out they never cashed the check the lender issued to cover my insurance and has resulted in not only a lapse in insurance but increased my mortgage by FIVE HUNDRED DOLLARS A MONTH. Yulissa had not even the slightest understanding or remorse and said I was accountable for their mistake. There was no notice sent before cancelling no call or mail sent to my home to make me aware that all this was going on. The company has refused to match the previous rate even though I have no fault in this at all. Absolutely terrible. As a consumer in this economy please save yourself time and effort and go elsewhere.
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May 2023 by Plu Plu
Really tired of asking this company for proof of insurance cards and a copy of my policy, and never receiving them. Very frustrating!
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June 2022 by Mario Jordan
The Best place for insurance in Pasadena. A lot of knowledge under one roof.
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June 2021 by Alfred Lueck
Too many email reminders about insurance premiums due.
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June 2021 by Vianney Robles
I want to thank Roberta Reyes so much for helping me save over $1,000 on my home insurance! Great customer service thank you so much!
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January 2021 by Jimmy Collard
We’re very knowledgeable & help me to select my proper Homeowner coverage.Provided me with all of the information & documents I requested in a very timely manner.
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January 2021 by Julie Cleburn
Roberta at Southern Group is great. My parents used Southern Group for years and when it was time to get my own car insurance policy I stayed with them for my insurance needs. Roberta has always been the most helpful and responsive to emails. She's always helped me get the best rates. I also use Southern Group for my homeowner's insurance. Highly recommend!
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January 2021 by Andrea Kincaid
We were hard pressed to find a company that would insure our older home and upon the recommendation of my stepfather, we were so glad Southern was able to do the job. Their polite and helpful customer service is a necessity when it comes to finding good insurance rates. Sally has been the agent we've worked with since 2016 and we couldn't be happier with how she manages our account and periodically checks in with us. I recommend Southern to everyone looking for a good insurance company.
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January 2021 by d r
Southern Group Insurance has been my insurance co for Auto and Home the past 10 years. Ms. Roberta Reyes is extremely knowledgeable and can be trusted to advise you on your insurance needs. She has your best interest at heart. I highly recommend if you or anyone you may know is in need of home or auto insurance to contact her. She has continued to save me money on my insurance policies!!!
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January 2021 by Keith Robinson
When I decided to call and get a quote, I did not expect to receive the outstanding service that I did. I spoke to both Ken (the owner) and to Roberta (CSR) who both are extremely pleasant to do business with. Received the quote for homeowners insurance (with Windstorm included) within minutes. By going with Southern, I am now going to save over 800 dollars a year from my previous insurer!If you have any questions or needs about insurance, please give Southern a call. You will be happy you did!
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January 2021 by Celeste Matthews
Southern Group Insurance has always been polite, efficient, and extremely willing to give me all information needed to make a claim. I feel secure with them, and would recommend them to my friends and family.
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January 2021 by Stephanie Livesay
Southern Group has always been great with helping me with all my insurance needs. Whether its car, home, moving into new home, whatever. I highly recommend them for anyone needing a broker.
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January 2021 by Elva Banda
Roberta has been such a big help getting our homeowners insurance situated with our mortgage company. She is so patient and has dealt with all of our questions kindly and done her part efficiently. Thank you so much for your help Roberta!!
