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August 2024 by Jyreka N.
Clean, decent stock and well organized for a pet store. It was a bit cramped though walking through the aisles. Our cashier was nice, professional. Got right to business when he saw his coworker was struggling with long line.
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June 2024 by Darla Berry
His place for cat adoptions, every Saturday and all through the week.
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May 2024 by Joaquin Marron
Hi to me the best store to shop for pets PetSmart is the best when you take your pet growing and you can shop, when waiting for your pet.
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May 2024 by Dave Hoppe
A larger selection of items than my local petsmart. Plus it also has the veterinary department so you can get prescription foods.
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May 2024 by R H
I Love this location so much more than Almeda the staff is so full of life and kind the store is clean i used the grooming service today and didn't fear for my pets life and feel guilty for leaving her there unlike at Almeda PSmart because they're so dead and emo and dark I couldn't even get a chuckle out of them once all the times i've tried to after leaving my pet with them. This was a much brighter experience i'm so happy i made the decision to drive a few extra miles to this store. Extra blessings to the team and the management that keeps this vessel afloat yall are terrific.
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May 2024 by David Reyna
Top notch grooming at Pet Smart!
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May 2024 by Ana Hernández
Petsmart is a good store, the only BAD thing is that only one box is open to collect, the employees see that there is a huge line of customers and do not open another box
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May 2024 by Malarie Hopper
The only reason i am giving it a 1 is because of Madalyn she was beyond rude. She is almost every time i come in. She rolled her eyes and huffed and puffed when i asked to have 4 separate bags for 80 crickets giving the fact i have more than one reptile. Due better pet smart with this employee. Everyone else is perfect
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April 2024 by Qpac Qmoney
Do not leave your pup here. Sadly it’s unsafe and mismanaged. We left our pup there for a week. When filling out paperwork we asked if they did pictures of the dogs to send out to the owners since they do not have cameras to watch. They advised they did and for us to fill out some forms to get the pictures. First night, no problem, picture arrived. That was the last time we received a picture. I called twice while out of town to request the pictures, sadly they never came. Upon picking up my girl I was told the form we filled out was so they could use the picture on their social media, not to have them sent to us. So I asked if they ever do send pictures to clients, to which the girl behind the counter said if requested at drop off for sure. If they can’t send pictures of your baby, even after being reminded two more times, who knows what else they are not doing. Missing meals, missing play time, missing care. Who knows, if they can’t do this simple thing, I can’t imagine the tough stuff is done at all. Won’t be back, can’t trust them with the care of my pup. The one and only picture I did get of my pup attached.
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April 2024 by Paul Simien
Highly disappointed in a set appointment time for 12:30 to pick my furbaby up around 5pm to only have had a bath,brush, and nail/grind on his paws. Almost 5 hours for these services to only have gotten done with no haircut. PetSmart on bay area blvd would’ve gotten all of these services done in 3hours while being busy. I reconsidered and gave it another try, unfortunately I won’t be going back because my adopted shelter Yorkshire terrier is a little grumpy and warns people. Highly disappointed that PetSmart grooming has gotten so soft like the nfl nowadays.Sorry but I won’t be returning here.
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April 2024 by brandon duggan
Two Managers stepped up and helped out with getting an issue resolved with some dog food and had it delivered to my house so I didn't have to spend a couple hours driving to the other side of town.
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February 2024 by amy Mills
Super helpful staff, only store that had my dogfood in stock, resolved my online order discount, tysm!!
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February 2024 by Gianncarlo Flores
I recently had to return an item purchased with a combination of cash and Treats points. While the cash refund process was smooth, I was disappointed to learn that the Treats points were forfeited. It would be great if PetSmart could consider a policy where rewards points are returned to the customer's account upon return transactions. Overall, customer service was good, but I hope they can look into improving their rewards program policies.
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January 2024 by Nana Barraza
Horrible place, I went here for the first time thinking that because it was a recognized place they were going to let me have my very handsome little dog and they didn't even cut the hair on his face, he left his nails very long, all his hair uneven, and I complained to them and they told me that the dog was already old and they couldn't remove much hair, very little empathy with the little animals, I would give less 5 stars... terrible... and apart from being scared, I regret having taken him, poor thing.
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December 2023 by Nicole Hotz
Very very friendly staff.. ?
