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April 2024 by JESSE ORTEGA
These Mexican boot repair artists are LA BOMBA.
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April 2024 by Clay H.
I bought a custom made pair of boots. First effort they would not even come close to fitting. They tried to fix and went back again and they still would not fit. Then they said wrong skin came in & more delays. After two months of trying to work with them - I have given up and asked for a refund which have refused to give. They are incompetent
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February 2024 by Phil L.
Very professional they take their work seriously and do great work on your shoes/boots, they can/ will even customize what you bring in just tell them or request what it is you want in order it to be done by them...
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February 2024 by Ceasar Escobedo
I took my work boots to get a sole cut on them , they were quick and great price , definitely be coming back
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February 2024 by valeriano rios
Excellent service
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February 2024 by Tejas Canuck
Highly recommend for boot repair & reasonably priced
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December 2023 by brilleth Camacho
The best of the best and at excellent prices. And the best customer service
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December 2023 by Darrion Thomas
Definitely good craftsmanship service was speedy and the price was affordable. Definitely recommends
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November 2023 by John Myers
Excellent service and great owners I've had 4 pairs of boots worked on and 1 pair of shoes resoled and they do great work
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October 2023 by Maria Linares
Very happy and friendly.
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July 2023 by NGAVI 13
I got my boots repaired here, but their work did not give the best quality results
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May 2023 by Jenny Paxton
I had a pair of boots to be relasted, to make them fit me. For context, I wear a 6 or 6.5; small, but not unusually so. I was told a relast could take up to 3 1/2 weeks. Took the boots in on January 2, got my feet measured, and left them to be transformed.I waited a month to be sure, and checked. They weren’t ready. Two months. They were done!But when I tried them, they were almost comically too big. Two or three sizes too big at least; there was no earthly way they could be worn.So I shipped them back, along with a pair that fit me well as a reference. They arrived on March 24, almost three months after I dropped them off, to be started over.On April 7th I requested an update. I was told they would be ready in two weeks.Two weeks came and went. I asked again, and was told they would be done May 2.They were not done May 2. At long last, they finally shipped on May 18.They arrived. And despite the reference pair I sent, not to mention the measurements way back in January, the stupid boots are STILL. TOO. BIG.Here’s the bottom line. Do not expect any kind of timeline from Pasadena Custom Boots. Expect to be told 3 1/2 weeks, and instead wait five months. Expect to be told date after date after date, only for each one to pass with nothing, and perhaps with the boots not even started, much less finished. And if you would like your custom boots to fit you when they’re done, well, you may or may not get that; it’s a toss-up, even after two tries.
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April 2023 by Omar Ortiz
Dropped my boots off Saturday and we’re ready Monday, great work.
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April 2023 by Armando Zavala
Amazing work, great staff and good price ??
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April 2023 by Vanessa Alvarez
Great customer service and boot service
