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January 2024 by Savannah Armendariz
I will never recommend this place to anyone. I called yesterday about a replacement for my Jeep Roy told me that he wasn’t available because of personal reasoning I will not say , before I could say ANYTHING Roy repeats himself again in a louder tone , I brushed it off and just asked him if I could come today at 4:30 he said “yes” I show up at 4:25 and was confused on if I was at the right place so I call him just to make sure and all I said was “ hey just checking if I’m at the right place “ he then gets loud and continuously keeps saying “ I know I know I know I know “ i don’t know how many times, I then just say “okay “ about 6 mins later he rolls by me in a golf cart with some dude , they don’t stop to asks me what I need or even acknowledge me , so I sit for another 15 min in his driveway he never came out to see me or anything so I left. I should have trusted the reviews and not wasted my time on going to someone that ignorant and disrespectful. I thought by having a business you would be more respectful and kind. Even if your with another customer if he was , the right thing and polite thing you should do is say “ I’ll be right with you “ or something. Like I said DO NOT EVER COME HERE unless you would like to wait without communication or if you liked being talked down too.
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January 2023 by Alex Escobar
Very nice person and has just about everything for your 4x4 and if he wants to be rude well that’s his place of business he could do what ever he wants to do. thanks Roy. Alex Escobar
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November 2022 by Dustin Durdin
Knows his stuff and plenty of inventory.
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January 2022 by Andrew Ellis
The reviews had me worried haha Roy is super nice and very knowledgable. Had my part cleaned, inspected, lubed and painted by the time i got there. He has over 50 jeeps and THOUSANDS of parts. Id be surprised if he didnt have what you need. I will being going back for more parts in the future!
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October 2021 by Corey Caudle
The owner Roy is a difficult person to deal with. Called about a part, he said he had it in hand, and was really nice. Called right before I left because I live an hour and a half away, he was extremely rude, and hard to deal with. I showed up at the time he said he would be there, he wasn't there, waited an hour and a half, then left. Came back later only to find out he didn't have the part on hand. It's a shame because this place has a ton of parts. It seemed as if he didn't want to sell his parts.
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June 2021 by Patrick Llewellyn
Extremely rude and ridiculously overpriced.
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May 2021 by Chuck Stasny
It has been nearly 10 years since my last visit to Pasadena 4x4. Hasn't changed a bit. Same owner, same help. I needed a part that jeep no longer made for my 04 Rubicon. I texted Roy a picture of a VSS sensor and he said, got a believed good used one that you can try before buying. If you have ever been in the auto repair business, you would know that was great help. The Rubicon is fixed and gone.
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April 2021 by Kenneth Payne
Rude a$$ service. Called and couldn’t here nor understand and he caught a attitude. Could be a good place to buy parts but that was enough for me to go elsewhere
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April 2021 by tito rivera
Spoke to Roy on Monday to schedule a pickup for me to buy a $1,000 transfer case on Wednesday. I followed up on him Tuesday to make sure we're still on for Wednesday. When I show up the man isn't even there and didn't bother the slightest to give me a quick phone call letting me know he'll be back. Guess customer service don't matter much to him. Drove from far to come over there mind you. You people that gave him five stars are tripping and must like to be screwed over.
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February 2020 by Jason Emerson
Had a great experience, I saw the negative reviews so I was a little worried, but went in with an open mind. This guy is just a good Ol boy and has a ton of knowledge about jeeps. Just picked up a rebuilt dana 35 rear end for my jeep and it looks top notch. He likes to talk and you can learn a lot if you listen.
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November 2019 by It’s Kizzy Kee
Very rude .
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September 2019 by Robert Jordan
He always has what I need.
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August 2019 by Eric Rutherford
Its to bad that this app dosent have the capabilitie to give native stars in its reviews. I wish I had never heard of this pasadena 4x4 parts. The owner and operator Roy Stary. Is so RUDE and DISHONEST.He sold me the wrong part and still refuesed to give me back my money. What ever you do stay far away from this place.
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June 2019 by Aaron Raynor
This dude here sells a rebuilt long block. Minus all the internals that make it a long block. He sells you a head with valves and springs, and a block with pistons and a crank. The people I had go pick it up for their Jeep had no idea what they were looking at. He tells people he leaves the head off so people can look in the motor. Well he wants us to reuse old push rods and rockers on a supposed rebuilt long block. I have pictures of exactly how you get the motor. When confronted this dude just wants to repeat everything you ask and say I must have been dropped on my head.
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June 2019 by Jennifer Rey
The guy is SUPER rude on the phone. Next time if you want some business act like a business.
