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June 2024 by Ben Heck
You've got a good employee in Sam. I arrived a few minutes before closing and he was kind enough to lend me the tools to swap my battery and even stay behind for a min. to make sure it started up. I'll definitely be back!
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June 2024 by Megatigre
This specific store offers to their customers expired mail rebates.
Update 5/16/2024, from 8:30 am to 8:50 am, Six times they answered the phone, they asked me to wait and after several minutes waiting each time they hung up on me and in the end I had to order the part I needed at Autozone, I hope someone from high management sees this message.
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March 2024 by Leo Balderaz
Very Helpful. Great Customer Service
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February 2024 by Mary Campos
This day I had a very bad experience at this O'Reilly Auto Parts in Southmore, because I bought several things including an antifreeze and as soon as I put the things in my car something started to fall into the bag where the seller had just put the things because it turns out that the antifreeze was just an open can with water inside and I went back to tell the person who had sold it to me and he said that there was nothing he could do to come back tomorrow Monday 02-12-24 when the store manager is there something that is illogical if he had just sold it to me then it is certain that this day they stole 35 dollars from me in this establishment and although it is not a lot of money I think that it is very bad that these unprofessional people with a very haughty and despotic attitude are selling things that are of no use and then doing those who have no responsibilities for anything in this place.
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January 2024 by Eva Ramirez
I went inside the store, at the counter I told the clerk what I need and said to come outside so he can see what I was talking about!. I went outside and waited till I had to come back inside and the same clerk was helping someone ELSE!! I said hey I was next and I was waiting for u outside. He responded as soon I'm done with him. "It's what the HELL!! "After he was done helping the customer, he then HELP ME OUT . Is This The Way to treat a customer!! I did tell your employee that I was waiting for him outside and he didn't come out till I went back and was waiting on SOMEONE ELSE!!He did help me out after the fact
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December 2023 by Jeicob Greed
This old guy who sells used parts had never scammed me here, he was selling me a used engine belt, and since I didn't check it and I was confident when I returned it, they told me that it couldn't be done and I told the same man to change it. and the Madman acted very badly in servicing him, he didn't say his name and besides, he is a distracted person who doesn't pay attention well, he looks very nervous. I don't recommend buying from him.
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December 2023 by Jimmy
Called for a price check on some brakes, Was put on hold for so long. I literally arrived at the store in person before my car was picked back up. No one was on the phone inside and there was no line. So not sure while I was still on hold. Then ask for a price check on the parts I wanted. The lady in the store was unknowledgeable, Referring me instead to go somewhere else. Which is exactly what I am now doing, Perhaps autozone will work better. By no means am I bashing o'reilly's ellie's as a Company. But at the very least, the employees at this location. And sure that I will never come here again. I do not recommend this location to anyone. Surely greater professionalism can be found elsewhere.
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November 2023 by Adder
This is the O'Reilly store I'm at all the time and always happy with the people and the service. But here lately been having to get more parts for my excursion and when I call about a part to see if they have it, they say "yeah, got one in stock". I get there (walking) and it's completely wrong part and they don't have what I need. Also call them to ask about something and if I say "sorry I couldn't hear you" they hang up on me. But I'm not loosing hope this will change otherwise I'll start walking to the next closest one 5 miles away.
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November 2023 by Chariesse Smith
My friend was badly bitten numerous times by a spider. I knew my husband was there fixing his truck but, had left his phone at home. I called and Israel and the others were so amazing. They asked if they could put me on hold and they would go out and tell him I was waiting on the phone. I told them the make, model, and color of his truck, so they could find him. Amazing customer service. Thank you so very much.
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November 2023 by Strange Roamer
You should be careful because one of your employees in this location is very dishonest. I went to buy an ignition switch for my truck and the guy at this location told me I could save money by getting one of his buddies to do the work for me. He said he would provide switch and everything. I called the number and the guy wanted to charge me between $120 and $180 to come and replace the switch. I told him I would think about it and hung up. Then I went to the AutoZone across the street and bought the ignition switch from them for $65 and replaced it myself. I would have bought it from you, but I was mad that your employee tried to con me by sending me to his friend who would charge me a lot of money. And another time that same employee didn't want to honor the 1 year warranty on my serpentine belt. It was damaged because I had a bad pulley that I replaced later on. So I went to another O'Reilly's location once I found the receipt and the other employee honored the warranty. I can't believe you let that guy work for you. I'm going to start using AutoZone instead if you keep allowing this to happen.
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November 2023 by nuttin better 2 do!?!
Always better than Autozone!
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November 2023 by Pedro Galvan
Guy at the counter was rude and condescending.
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October 2023 by Micheal Escutia
Great place to shop especially if you’re looking for products that work because you know AutoZone across the street is trash !!!
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September 2023 by Layton Vasquez
Great place to shop especially if you’re looking for products that work because you know AutoZone across the street is trash !!!
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July 2023 by Jack Klepper
Great service, quick and very helpful
