O'Reilly Auto Parts in Pasadena, Texas, located at 1716 South Richey Street, is known for its exceptional customer service and knowledgeable staff. The team, especially a staff member named Andy, has received praise for helping customers find parts and diagnosing car issues efficiently. Even when items are out of stock, the staff goes the extra mile to locate them and provide directions to other stores. Customers appreciate the courteous service, even during busy times, which keeps the lines moving. The store offers a variety of services, including free battery testing and a Loaner Tool program, making it a reliable choice for auto parts and assistance. With over 6,000 locations nationwide, O'Reilly Auto Parts is a convenient option for all automotive needs.
I was in town from the DFW area for work and was helped by Andy. Fantastic customer service on both times I came into his store! He didn't have what I needed in stock but located it for me and even gave me directions to the nearest store that had it. Highly recommend this store if you need help on a time crunch!
December 2023
Very good service without much of a story, they gave me a guarantee for the part I brought.
September 2023
Incredible team. Andy single-handedly saved the day helping me figure out what was wrong with my car battery. Did a swap under warranty, he diagnosed my alternator and sent me on my way. Provided all of the tools to help me out to get my car back up and running and the AC back on full.
