Metro by T-Mobile in Pasadena offers friendly and professional service from knowledgeable staff. Donna, who recently transferred from the Pearland store, is highly praised for her helpfulness and expertise, with customers eager to follow her work. The store's team provides honest customer care and goes beyond expectations to assist with various needs, including new phones and internet setup. Neally, the manager, is appreciated for her quick, polite, and informative help in setting up home internet, making the process smooth and efficient. Byron is also noted for being polite, patient, and helpful, offering options that fit customers’ budgets. Overall, the store is recommended for its great service, helpful staff, and positive experience.
Donna was very helpful with my new phone and she was very professional and transferred my information from old phone and she deserves a good raise!! I highly recommend the store she just came from Pearland and now she's in Pasadena and I will follow her wherever she goes
November 2025
Donna has been amazing to me. She is knowledgeable about her products. She was at the Pearland store and now in Pasadena. I will follow her wherever so goes
April 2025
The best customer service I've ever received at a metro store!
