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July 2024 by Edwina “Wee” Luna
Had everything we need at a reasonable price fast check out
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November 2023 by Julio C.
Staff here is not the most welcoming to be fair. The groceries on their app and in store are not up to date. They have their baby formula locked away which I understand, but anytime I ask for baby formula they seem to get upset because they have to go get the key to unlock it. Overall, it's alright, could be better. I just come here because it's the closest thing to home.
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September 2023 by Jesse M.
These people are complete idiots. I made an order last night to pick up this morning. My card was charged completely for this pick up as of this morning. They have lost my order. I am charged, but do not have my order. It takes 3 to 5 business days to Refund my money when it's not even my fault that I am owed this money. They will not honor the sale special pricing for the items which I paid for and they lost. They offered me a poor replacement offer, which is not what I wanted, nor what I paid for. I will not be troubling these people to fulfill my grocery knees any longer. I will just take my business to HEB where I should've gone in the first place anyway since they are so much cheaper on their prices and is the Texas company.
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August 2023 by Sylvia Thomas
The employees most of them are very rude either in person or on the phone. I don't know what their problem is. They're there to fill my prescriptions and I'm not rude to them. But you can't go around asking other pharmacies if they have the medication in stock because that's considered drug-seeking. I just wish they could change their attitude and be a little nicer and say thank you and goodbye when they hang up the phone not just slam it down on you. The pharmacy manager Michelle is very friendly and nice, courteous and helpful, but her employees most of them are not the same way. There was a new one there that was too busy checking her cell phone to say thank you to me.
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July 2023 by Judy D.
I go and visit my daughter mostly at night and on my way home I like to stop at Kroger in the Spencer Square parking lot. But right around 10 pm on the employee's not management start anouncing the store will be closing at ? from 10 pm on every 15 to 20 minutes they announce the store is closing. It gets very irritating. Ity is only getting worse too. That store has the lights out and employees are leaving at 11 pm sharp. I fill rushed somewhat like supermarket sweep. I used to be a store manager not for Kroger but another chain. In fact I have never seen a manager there when I been there. I have asked for a manager but they told me either they left already or not ever available. One night I was really in a bad mood the person at the self check out was the one hollering for everyone to come up to the front the store is closing so I asked this person who looked like he may be in management why thy announce every 15 minutes starting at 10 pm that the store is closing. He said because if they don't the customers will keep shopping and they will never get out of the work. That was his exact words.
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November 2022 by Manilla T.
sink in guys restroom doesn't work and it stinks in there
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May 2022 by Oskar S.
Do not shop this Kroger through Instacart. We regularly have trouble with the Instacart shoppers, and this last time the shopper charged us for $23.09 for air filters that were not delivered. It took about an hour of phone calls to get a credit for this. Kroger blamed Instacart, and Instacart blamed Kroger. If you want groceries delivered, don't use this Kroger or Instacart.
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August 2021 by Morgan N.
The pharmacy here is the worst. The staff is so rude & always cops an attitude for no reason, gets PRESCRIPTIONS WRONG & overall gives zero f***s.
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May 2021 by Peggy Rubio
(Translated by Google) The staff is very slow. The cashier that is there is super slow and I called by phone yesterday and when I went to pick up the medicine it was not ready and I had to wait 1 hour. They are very slow and there is poor service. Bad service(Original)El personal es muy lento. La cajera que está es súper lenta y llame por tlf el día de ayer y cuando fui a retirar el medicamento no estaba listo y tuve que esperar 1 hora. Son muy lentos y hay un mal servicio. Bad service
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February 2021 by Nancy Ellis
The pharmacy is great the pharmacist name is joy she's wonderful the girl in the red hair avoid at all cost
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February 2021 by Sandra Neira
(Translated by Google) I don't like this pharmacy because there is no service in Spanish and the pharmacists, since they only speak English, don't bother to explain to the patient how to administer the medicine. Also if they see you that you are Hispanic they will leave you last in line. They take care of the Whites first and they ask you to wait. It is an unfair treatment but menpaso in two occasions. That's why I didn't go back there. Bad attention to the public(Original)Esta farmacia No me gusta porque no hay servicio en Español y los farmaceutas como solo hablan Ingles no se preocupan en explicar al paciente como administrarte el medicamento. Ademas si te ven que eres hispano te Dejan de ultimo en la linea. Atienden primero a los Blancos y a ti te piden que esperes. Es un trato injusto pero menpaso en dos ocasione. Por eso no regrese ahi.mala atencion al publico
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August 2020 by T W.
The manager of this store is rude, confrontational and overbearing. I have shopped at this store for years, but I will NEVER shop here again because of the disrespectful way that I was treated by the manager of this horrible, ghetto store.
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May 2020 by Maria J.
I checked out on Thursday, May 7th with a cashier named Kathy. I observed how patient & wonderful she was with an elderly customer ahead of me who was buying flowers for his wife that was in the hospital. After checking me out, Kathy also said a quick prayer for my Mother because my Dad is currently in the hospital fighting cancer. This small gesture meant the world to us. I know we are all busy in so many different ways but Kathy really takes time to know her customers. Good customer service is rare these days. Kathy provided excellent customer service that night & because of that experience we will continue shopping at this location. Thank you Kathy for being a beautiful human being & spreading joy.
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April 2020 by Richelle M
I drive 20 minutes to get my prescriptions at this pharmacy since I moved. It's worth every minute! They are kind and efficient and go out of their way to help their customers. I live these people.
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April 2020 by Patricia B.
I had a $9.00 return on unopened bottles of sports drinks that I purchased from Kroger the day before, and was informed by 2 sales associates and a manager, that due to the COVID-19 this store was not allowing any returns on purchases. I got sick after drank 1 of the drinks, and when I attempted to return the 9 left I was informed that I could not have my money back. That left me stuck with $9 worth of sports drinks I can't use. I am posting this, because I never saw anything warning me from Kroger when I bought the drinks originally, that I could not return an item. The sale ad said the sports drinks were on sale for 10/$10, so I bought 10 of them thinking what a good deal this was. I was wrong I have tried other sports drinks before in the past and I never had a problem with them making me sick, so I assumed this type of drink wouldn't either. The customer service is not very friendly at the Kroger located at Burke Rd. and Spencer Hwy. When I returned the drinks, all I heard from them was that they were "so sorry but they could accept the return". When I was leaving the customer service counter to exit the store with the drinks, I heard them laughing. I think that was very rude on their part. Be aware before you buy anything from this store. Individuals who shop here need to be aware of what happened to me.
