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February 2024 by Mel
Called the jewelry department and the woman that answered the phone was extremely rude, didnt want to answer my questions and put me on hold and kept me there forever. Hire people with some sense of customer respect. (Around 2:30 today)
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February 2024 by Melissa Charles
Not just on the phone, since they are one of three stores I called and actually answer. I'm just really surprised Meyerland don't answer their phone. Thanks to Pasadena and Pearland for your great Customer service and answering your phone.Pasadena Customer Service was exactly so pleasant and friendly people.Thank you Nia and Ana you're the Best.If I didn't live too far I would go to this store all the time. Thanks Ladies.?
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January 2024 by kimbrae sanders
I want to recognize a very exceptional employee from Jcpenney on Fairmont Pasadena, she went above and beyond to answer my question when I was confused myself as most customers on how the clearance sales work. She was very patient and kind and if all your employees radiate the customer service that Anahy was with me, I guarantee you all your stores will be number one I'm ratings with customers abroad. Thank you Jcpenney for making my experience the best experience I had when spending my birthday gift cards to ky favorite store.
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January 2024 by Tom Ibert
Wow, I'll be going to JCPenny more frequently now. They have super nice mens clothing, room to shop and see.
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January 2024 by Lucy Donaldson
Love their clothes. Long lines but move fast.
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January 2024 by Cianna Schrutt
If I could give this store 0 stars, I would! Absolutely terrible customer service by management and very poor attitudes in the fine jewelry department.
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January 2024 by Elaine Domec
They have some good sales
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January 2024 by Damiana Tovar
Visit it if you go on vacation you will want to take everything
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December 2023 by Maria L.
Love it. Great staff and great everything. Good quality at a great price. Clothes are nice ce looking. And very affordable
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December 2023 by Jan Bohn
My family comes to this JCPenney every year for Christmas shopping. The store is always clean and well stocked.The employees are always helpful and friendly. We always find great items. I want to acknowledge 2 employees that were so helpful and patient when we tried to use a coupon from my phone. The coupon would not scan because the barcode was blurry. Even though there were a lot of customers in line, Anahy and Vanessa never acted impatient or made us feel rushed. Anahy even helped download another coupon which took awhile (old cell phone ??♀️) and she was so sweet and patient. I assume some customers in line might have gotten impatient, but when they are the one checking out, I am sure the would want the same kind, patient treatment.
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December 2023 by Yesenia Perez
First time shopping at this store. My experience was with the jewelry department, the lady who helped me with my purchase was very very sweet and helpful wished I could of gotten her name because she deserves some recognition.
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December 2023 by Niecy NYCiecy
I want to give a huge shout out to Giovanni. My daughter and I were visiting Texas for the break and she just wowed us! She gets ten ? stars! You can't get better customer service from anyone but her! Giovanni was posed, kept her area neat as possible on black Friday, attentive and answered questions with ease. Sandra and Mia were nice also. The other associates were nasty, unknowledgeable and inconsiderate of customers feelings. This store would have received 5 stars but because some associates were uncouth its impossible to receive such a high score!
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November 2023 by Priscilla Soza
PURCHASED ORDER FOR CURBSIDE DUE TO HIP PAIN AND NO ONE EVER CAME OUT THAN WENT INSIDE JUST TO SEE 3 EMPLOYEES INCLUDING A MANAGER JUST STANDING AROUND WHILE IM STILL CALLING AND NOT PICKING UP PHONE AFTER 5TH RING. THAN JUST SENDS ME TO GO GET MY OWN STUFF TO THE BACK INSTEAD OF HELPING ME. SHE CANT BLAME ON UNDERSTAFFED WHEN THEY WAS JUST STANDING AROUND. I ENDED UP LEAVING WITHOUT GETTING MY ORDER CAUSE THERE WAS 6 PEOPLE IN LINE AND CAUSE OF MY HIP PAIN WOULD NOT BE ABLE TO STAND THERE WAITING THAT WAS THE POINT OF CURBSIDE....RIDICULOUS
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November 2023 by DeyaniraDeyanira Cadet
Very clean. Friendly staff, lots of smiles ? great variety of clothes. Their Salon is topnotch!!!
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November 2023 by Magan Whitling
Very disappointed bf has spent over 100 bucks on a watch that doesn't fit an days later still trying to get it fixed to fit call before going to 3 jcpennys asking if anyone is available to fit my bday watch jus to be asked if we have protection plan an told they don't have anyone to do there job in the jewelry department. Maybe they need to start hiring people that actually know how to handle jewelry instead it idiots that don't know how to do there job an sell things people can't appreciate an wear for there bday very upset on a bday gift My loved one got me loved the watch but hate the fact I can't even wear it. P.s update had to pay a extra $10 at Shays jewelry to get this watch resized happy birthday to me