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June 2024 by Tony Turner
Sorriest chase ever I can't even deposit a cashier's check they have to hold it . Manager as sorry as everyone else in there
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June 2024 by yoshio villarreal
Slow service ‼️
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May 2024 by Sonia Martinez
This bank is terrible. You’re sitting there for more than 30 minutes. They don’t even look at you. They don’t even check you. You’re there waiting and they take other people saying that those are their schedule appointments with the waiting room full. That’s really bad. I won’t come back to this bank anymore not this one they don’t help at all, see people walking around, but not one person can tell you I can help you nothing do not come here go to the Chase on Spencer or on Southmore
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August 2023 by Rachel Delgado
This bank is a joke. I had an appointment took off of work just to find out that the person I had an appointment with did not show up and no one notified me to reschedule.Communicate with your customers
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August 2023 by Rachel Arias
This bank is a joke. I had an appointment took off of work just to find out that the person I had an appointment with did not show up and no one notified me to reschedule.Communicate with your customers
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November 2022 by Martin Molina
This bank was a good bank years back but now it's one of the worse banks I have had no customer service holding a check that I have deposited several times and they want to hold it for 10 days. If I had a stolen a check I would have a stolen check I would have cashed it outside of the bank this is very erroneous and and very disrespectful.
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August 2022 by bryan luna
Worst Chase in the area. Should have closed this branch instead of the other location further down Fairmont. No one answers the phone. Drove down only to be told we have to wait a week to open an account.
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May 2022 by Joe S.
The worst branch in Pasadena Texas they only have one ATM and that is never working!!! worst bank ever stay away from this dump
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February 2022 by Nam Nguyen
trying to open an checking account told me that i have to make an appointment went to bank of america , you don’t need an appointment
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September 2021 by High Tide
This location is hit or miss. It's basically self-service unless you have an appointment. There are only a couple of tellers around the corner and they're working drive thru and walk-in customers which causes a line inside. Even with an appointment you still have to wait. Good luck!
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September 2021 by Ayumi Fielden
Everyone is absolutely right. This location is awful. Nobody cares. Unless you have an appointment, they can't help you. Oh and it's super hard to get an appointment. So good luck. Or just go to the Spencer location. They are much nicer and they'll actually help you. Unlike this location. Please avoid for your sanity.
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July 2021 by Eric Gonzalez
I tried applying for a credit card and they send me a letter to call for verification and they put me on the line for hours every time I call! I tried calling this local bank and same thing. Horrible experience
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July 2021 by Eric Nicks
I tried applying for a credit card and they send me a letter to call for verification and they put me on the line for hours every time I call! I tried calling this local bank and same thing. Horrible experience
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January 2021 by Oscar Santiago
I personally do not have an account with Chase but I go there to make a deposit to One account and I always have a nice person to assist me
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January 2021 by Ashish Patel
I am so amazed how even they got 3.1 star rating.?. There is no good or bad customer service because THERE IS NONE!!!Becarefull going to this branch... they did not disclosed and tell customer that their whole staff got COVID virus. Someone complained and they had to shutdown the whole branch. Don't risk your self going to this bank as employees hide about covid positive and infected probably lot of daily customers..I am a business customer and i have already decided to move my account to a safe bank with customer service as priority... STAY SAFE.
