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October 2023 by gaby cf
I recently had an experience at your pharmacy's drive-thru that I would like to bring to your attention. I believe it is important to provide feedback when we encounter areas where improvement may be needed.On 10/21/2023, I visited your pharmacy and utilized the drive-thru to pick up my medication. Regrettably, the wait time was exceptionally long, and it took an hour from the moment I entered the line until I received my medication at the window.When I expressed my concern to Joey, the staff member attending the drive-thru, he explained that there were various reasons for the delays, such as some customers struggling with the electronic pad, others picking up medications for multiple people, and my own situation, which required additional time due to insurance verification. While I understand that these factors can contribute to delays, I believe it is essential to ensure that the drive-thru and in-store service should ideally move at the same pace.The comment that our vehicles are "convenient" struck me as somewhat dismissive of the drive-thru customers' experience. I would like to emphasize that the drive-thru is intended to provide a quick and efficient service option for customers, and as a patient, I did not expect to experience such a significant delay.I believe that all customers, whether inside or at the drive-thru, should receive a similar level of service and attention. My intention in sharing this feedback is to highlight my concerns and encourage an assessment of the drive-thru service to ensure a more equitable and efficient experience for all customers.I appreciate your attention to this matter and hope that it can lead to improvements in the drive-thru service at your pharmacy.
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August 2023 by Hola
They take for ever if you go through the drive thruSe tardan mucho. Nonlo recomiendo.
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July 2023 by Julia Alvarado
I was told Meds will b ready at 7. I come in by 6:30 more or less, line is huge.. i think it was 6:45 and says “its says here we told u it will b ready at 7“ so here i am in line again cause the line is gonna take 15 mins ? yal its so hot whahhh
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March 2023 by AT Velask
It’s 3 pm and they want to fill an antibiotic prescription the following day. I’ve been on hold for 40 minutes to explain that my daughter’s infection won’t wait until they fill the prescription.
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March 2023 by ann patt
Never answer the phone was told my medicine would be ready early on Saturday called and was told it was going to be ready on Monday morning ive been calling and finally someone picks up and told me the meds were going to be ready till tomorrow it's not okay.Also the line at the drive thru is crazy! That's for quick pick up please make a rule if the medicine of a certain person is Not ready then tell them the specific pick up time and send them home it's not fair to be waiting hours in line cause of them.
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December 2022 by Stephanie Salinas
Prescriptions are out of stock. Take forever and never answer the phone.
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November 2022 by Luz Ramirez
4 persons ahead of me and it took me 30 mins to get my prescription given. The wait was too ridiculous for the amount of people.
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November 2022 by marissa garza
The time that u wait at the drive thur is ridiculous? They need to pick up the pace or of someone medication is not ready dont have them wait at the drive thur, To my understanding the drive thur should be quick and steady but this Plamview location is nothing but that. Very inconvenient for customers who are here just to pick up medication that is ready.....
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April 2022 by Nallely Garza
They don't call you right away. in the meantime im at home with my sick kid, and when i called they told me that they were ready but she said "but we close in 25min" ,and asked if they had told me that it would be ready for the next day when i went to drop off the prescription, and i told her that they didnt said anything. I asked here why didnt they called me when they were ready, she just stayed quiet and then said "they were ready not that long ago" so i told her that i would go today because my kid needed the medecine to sleep and because the doctor told me that i need to take my son tomorrow to check if the medecine worked. When i got to the pharmacy 6 min before the time that they say they close i called because there were orange cones in the entrence of the drive thru and they lights from the window where still on ,so i called to let them know that i was already there i just needed to park and get the kids out of the car to go inside. The phone was ringing and ringing but they dind't picked up the phone, after minutes of just ringing they turned of the lights
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March 2022 by Amanda Herrera
If I could give it NO Stars, I would! Too many horrible experiences at this location. There’s always only 1 drive thru open while the other seems to have a permanent cone to block anyone from getting helped. There’s always a long line and waiting period. Majority of the staff, including the “supervisor/person in charge” are extremely rude. They take days to call and forever to answer phones and usually give false information anyways. And to top it off, they make it seem as if we bother them and usually hang up before I’m done talking. They’ve put my medication back on stock after only 3 days and that has happened too many times already. They’ve given me someone else’s medication twice and one of those times I was in a hurry and didn’t realize it until I was home late that evening. I’m pretty sure that if I didn’t go back the next day to return it, they wouldn’t have even known they gave me someone else’s FIVE pill bottles and one was a controlled substance. I’ll be changing my family’s and elderly parents monthly medication refills back to Walgreens where they are amazing! The only reason I had gone to HEB was bcus I wanted to support a “Texas business” but that was a HUGE mistake and headache every single month for the past 2 years. All staff from Palmview Pharmacy needs to get retrained for proper handling and empathy or replaced with actual caring individuals who like what they do and aren’t rude and just there to collect a check. Very disappointed this keeps getting worse!
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March 2022 by Guadalupe garza
They don't call you right away. in the meantime im at home with my sick kid, and when i called they told me that they were ready but she said "but we close in 25min" ,and asked if they had told me that it would be ready for the next day when i went to drop off the prescription, and i told her that they didnt said anything. I asked here why didnt they called me when they were ready, she just stayed quiet and then said "they were ready not that long ago" so i told her that i would go today because my kid needed the medecine to sleep and because the doctor told me that i need to take my son tomorrow to check if the medecine worked. When i got to the pharmacy 6 min before the time that they say they close i called because there were orange cones in the entrence of the drive thru and they lights from the window where still on ,so i called to let them know that i was already there i just needed to park and get the kids out of the car to go inside. The phone was ringing and ringing but they dind't picked up the phone, after minutes of just ringing they turned of the lights
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February 2022 by Ortegon Rosa
Workers are rude lines are long too slow don’t like their H-E-B pharmacy app
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February 2022 by Cheryl L Geiger
We are new to the area and usually go to Walmart. Hubby suggested we go here yesterday and I think I have a favorite store in Mission now. I was really impressed - selection of produce and grocery items, prices, cleanliness of the store, helpful staff!! We will definitely be back to shop there again!
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September 2021 by Noé Garcia Sr.
absolutely great customer service. Helpful staff
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July 2021 by Villalobos Elvia
Got my vaccine there, lady was a saint I’m scared of shots and asked if she could accommodate me she said yes and I got it done quick!!
