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September 2024 by Candice Escobar
If I could give 0 stars I would! My daughter was in the ER last night. She had a seizure due to a high fever. The drs got her fever down and sent me home with a prescription for her weight with the correct amount she was suppose to take. (She is taller and bigger than a normal 3 year old.) so the pharmacy was closed when we got out of the ER so I waited to today to get the e medicine in the morning, it was around 10-11am. Got to the pharmacy and was told “we haven’t even prepared the medicine yet. She doesn’t have insurance so you ca. literally just come inside and buy it over the counter” like excuse me I have a whole prescription regardless if I can buy it over the counter! To treat a 3 year old client like that is just?️?
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May 2024 by George Garcia
They care about us!
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March 2024 by Crystal Hernandez
Waiting time is horrible, customer service is horrible, they never have your medications ready on time and always behind.
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January 2024 by RedRidinRanger
LITERALLY ALL CUSTOMER LINES ARE AUTOMATICALLY SHUT DOWN - AS SOON AS YOU SELECT 0 TO BE TRANSFERRED IT LITERALLY HANGS UP ON YOU - HEB BEEN GETTING GHETTO SINCE IT GOT LESS COLORFUL
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November 2023 by Rick Guzman
Horrible way to much talking about nothing irrelevant to medicine don't care about customer service one bit
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May 2023 by Mario Flores
Worst experience at this pharmacy. I dropped of a Rx that wasn't covered by my insurance. Four days later and I still didn't have an update. Turns out they don't call you to let you know these issues. Also, I could never get through on the phone to a live person. You're better off not wasting your time here.
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October 2022 by Francis Villalba
Palmhurst, TX pharmacy location closing off the drive through and making customer go inside the store 20 minutes before closing. Please explain how this makes sense? What about high risk patients, elderly with walking and gait issues? Just because you want to go home early on a Sunday, you limit the customer/ patient? Walmart would never.
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October 2022 by gina cantu
Super bad service waited about 30 minutes for my daughter’s meds and then they told me that they could give me her cold medicine because they couldn’t read the doctors prescription. I dropped of prescription at 12 they had all day to call, now my daughter is left with no meds. Last time going there never again!
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October 2022 by Diana Melendez
Bad drivethru service
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October 2022 by Christopher Michael Liu (Rabbit)
I like HEB Pharmacy, they've always been nice to me and very attentive.
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September 2022 by Michelle Contreras (Shell)
I like HEB Pharmacy, they've always been nice to me and very attentive.
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August 2022 by E. Porras
We made appointments to get the Pfizer COVID vaccine (second dose) the very same day because we went to get vaccinated at Walgreens (and although they confirmed our appointments one day before) when we arrived they said they got no vaccines.In contrast, this pharmacy is very clean and nice, staff is very kind and efficient and we got vaccinated so gently that we felt no pain. We’ll sure keep going back to this pharmacy in general and also to get our booster. We’re very grateful, please keep up the excellent work! ☺️???
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February 2022 by Christopher Liu
I like HEB Pharmacy, they've always been nice to me and very attentive.
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December 2021 by emilia alvarez
Extremely long wait inside and outside, dive thru. Not sure what's going on.
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November 2021 by Michelle Hinojosa
Horrible customer service! Specially KAREN. Very rude. Wouldn’t let me speak. She was probably having a bad day. Dear Mrs. Karen if you don’t like your job then please don’t work there. Thank you!
