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October 2023 by Aaron Miller
One star is to much for this post office. All team members here are EXTREMLY rude. Packages arrive and they will not allow you to pick them up. We had over 200 items returned to sender and lost hundreds of dollars due to this post offices disorganization and mess. Even opened a PO box due to their direction does not help.
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October 2023 by Greg DeHoyos
It’s good
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June 2023 by G
I went to the post office today to pickup an amazon order that says it had been delivered and is at the carrier facility. I did not find a yellow slip in my box but thought I’d ask if they could check anyways. While waiting in line to do this the woman working who referred to herself as the “postmaster of Ozona” was being quite nasty to another customer who was just trying to ask her a question. The woman dismissed the customer and said if she wanted to complain then she’d give her the number to call but that was all that she was gonna do for her and if she didn’t like it to take her business elsewhere. This poor woman looked very hurt and at this point I questioned if I should just walk out myself. The worker then proceeded to be just as rude with the next man in line who spoke only Spanish. She said he would have to speak English if he wanted her help when she is clearly Hispanic herself and knew everything he was saying. Luckily someone else stepped in and helped the situation. Now I step up to the counter and ask if she could please check my box for me and she refuses due to the fact of me not having the yellow slip. I tell her I’m aware of that but that I was notified that my package was here and if she could please check for me. She then asks me if I had heard her the first time which I replied yes to and then tells me that we were done here and calls the next person up. This woman is clearly on some sort of power trip and I don’t believe the blatant disrespect towards others should be tolerated or allowed in this establishment. I sincerely hope something can be done about this so that nobody else has to experience this horrendous woman.
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June 2023 by R Travis
This place lacks customer service. The manager the lady with grey hair is so unprofessional. She shouldn’t be in a manager roll. I hope her boss sees this and Gives her the proper training. I am obviously not the only one complaining about her. Someone in her position needs to be empathetic and have great customer service. She is completely rude and cut me off half way through a question about a package that was available to pick up there and she didn’t want to hand it over. I searched for the tracking location and it was still there. She is very degrading to customers and shouldn’t be in a customer service job if she’s not qualified.
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April 2023 by BDChupacabra
Don’t order from here if you want your packages on time. Use FedEx or UPS. I’d give this place -99999 stars if possible.
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November 2022 by Von Carr
Title 18 USC 241The corruption will be stopped.
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November 2020 by Georgianna Morrow
Packages and mail lost repeatedly.
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November 2020 by Joe Ross
My family has been here for a century and the folks at the Post Office have always been very helpful and courteous.
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November 2020 by Alvina Biesenbach-Strickland
Worst post office of all time spend the extra money and send ALL your items UPS or FedEx.
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November 2019 by Kayleah Simmons
The town doesn't have mail delivery. Only p.o. boxes. It takes them all day to process packages and sometimes you don't get your packages until the following Monday. Most are very rude and unprofessional. Can't wait to get out of this town ?
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November 2016 by Nichole Munoz
They lost my package and asked me if someone else came to get it. Very low security in this place, I can hardly trust the employees. They need to work on reading carefully and IDing everyone who picks up packages.
