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January 2024 by Melanie Baker
I moved out in November In December they’re now telling me I owe $400 which makes little sense since the unit was $72 a month. They’re also telling me they’re going to charge me for another month because they don’t have to close my account until it goes to auction even though my belongings haven’t been in there for months. I would never recommend this company.The unit was filthy when I moved in the handle was broken and the lock provided didn’t even fit the door so I bought my own. Definitely go anywhere elseEDIT: after this review I received a phone call offering to help. They took off all the late fees and asked that I pay just the two months for nov and Dec and they would close my account. It was still a good chunk of money, but better than going on my credit so I agreed. They had asked me to adjust my review but I chose to wait to make sure that their word was kept and the account would actually be closed this time.Tell me why on January 2nd I get a text that my payment for radiant storage is past due. CLOSE MY ACCOUNT STOP CHARGING ME!!!
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January 2024 by Craig Compton
Rose was a good help it need more people like her in the world
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December 2023 by Wind Chargois
Patricia took Great care of me today , she made it quick and simple ......
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October 2023 by Eric English
Do not rent from this company. They do zero mantanace. The raise the rates and add fees frequently. They are in a flood zone and if your stuff is destroyed. You just out of luck. You can't get in touch with anyone local. You get a phone room in India. Horrible company. YOU HAVE BEEN WARNED.!
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October 2023 by Brandy Briggs
My friend has a unit there and the driveways are always clean and free of popsicles and easy to get in gate
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September 2023 by Raymond Gilbeaux
I signed with Purely Storage. In the span of a few months they've changed owners/names 3 times. My rate increased more than 50/mo. per the contract I signed I gave them 3 days notice that I was canceling my rental. This was the 15th of August. I was paid through August 31st. I called, emailed, and messaged on their website 5 additional times with no response. On Sept 2 I start getting past due notices 3x daily. I finally got someone with an overseas call center that had me on a hold for a manager for 84 minutes. I get an email right after requesting I take a bunch of pictures of the unit showing I moved out and a reminder to pay for September! There is NO ONE at the Orange location to get anything done! Stay clear of this place! by the way, the CSA on the phone started reading from a contract from ANOTHER company I've never heard of so it seems they've been bought AGAINUpdate: spoke with Toni in management and she was VERY helpful. Ive added 2 more stars to my review because she was super helpful and resolved my concerns.
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September 2023 by Troy Gilbeaux
I signed with Purely Storage. In the span of a few months they've changed owners/names 3 times. My rate increased more than 50/mo. per the contract I signed I gave them 3 days notice that I was canceling my rental. This was the 15th of August. I was paid through August 31st. I called, emailed, and messaged on their website 5 additional times with no response. On Sept 2 I start getting past due notices 3x daily. I finally got someone with an overseas call center that had me on a hold for a manager for 84 minutes. I get an email right after requesting I take a bunch of pictures of the unit showing I moved out and a reminder to pay for September! There is NO ONE at the Orange location to get anything done! Stay clear of this place! by the way, the CSA on the phone started reading from a contract from ANOTHER company I've never heard of so it seems they've been bought AGAINUpdate: spoke with Toni in management and she was VERY helpful. Ive added 2 more stars to my review because she was super helpful and resolved my concerns.
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July 2023 by James Ward
Been trying to find my account # so I can pay my bill on unit #209 in Orange Texas for 3days. Nobody answers phone. Try to charge late fees when wasn't late. I been here 18 months and NEVER had. This problem when it was Purely Storage
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February 2023 by Bradley Forward
Roshon is so polite and very professional. I definitely recommend them to anyone!
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January 2023 by Taylor Dutschmann
Really easy renting process. Was in and out with a storage unit in less than 30 minutes. Unit was clean upon initial inspection. Really enjoyed that they offered a free lock also.
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December 2022 by Alondra Rodriguez
Do not I repeat do not put your stuff here!!!! Someone broke into my unit and several others and apparently their cameras do not work!!! If you value your stuff store it somewhere else! Yes it had a lock! And they still broke in. They have no cameras either and the Cops let me know they have been broken for some time now. Obviously they do not care to fix it
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August 2022 by Tonja LeBleu
Very nice employee, good prices, half off 1st month AND a free lock!!? Good location as well.
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July 2022 by Austin Maddox
Price is good, but the units are only divided by thin pieces of plywood.
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April 2022 by calvin mitchell
Been doing buisness here for years. Megan has Always been Very helpful with any problems I have had & been Very Professional. I have recommended this place to Several people who have rented storage units there.
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April 2022 by Billy Kourtney
Great place, great staff, cheap prices
