“I was assisted by Abel and Judith for a personal loan very helpful and informative, while waiting for the loan approval insurance agent Daniela helped me by finding a lower rate on my auto insurance! Overall very friendly and great customer service.”
“Very helpful and knowledgeable about info on opening a business account! Made it very easy! All the employees were very nice and welcoming. Thank you to Victoria who gave me the all the info and educated me on the business and Karla for opening the business account. Samantha was very welcoming and directed me to speak to correct representative.”
“I love my WOODFOREST Bank, been a loyal customer for 17 years. The team are friendly and very helpful . A big high five to Pedro for going above and beyond. This bank is a family oriented place.”
“I think we’ll be changing to this bank next week. They provided a fantastic Charro Days fiesta celebration for Brownsville last night.The inside of the bank is beautiful and the bank is from the Rio Grand Valley.”
“Went into the bank today and needed some account information. Rudy Guzman was very helpful specially for s young person like me who is barely starting my financial journey!Highly recommend this bank!!!!!”
“Very kind and respectful the sales representatives as well as the tellers. Patricia Ledezma gave me an excellent customer service, making it a very pleasant experience!”
“A great business banking experience on mulitple occassions. Amanda assisted us each time and responded to questions and requests via email in a timely manner. She was able to help us get our new accounts setup quickly so we just arrived, provided our id's and we signed the docs.We've banked with several others in the area and I must say this was one of the best experiences we've encoumtered.”
“I have to give credit where it belongs: excellent work, Mrs. Patricia and Mr. Juan, I have seen their availability and attention to all people.
Personally, I would like to express my most sincere gratitude for the collaboration and support you have given me during these years.
I have met many employees but you are an excellent work team. Thank you for answering and answering all my questions. Blessings.”
“Even after two,three days of visiting thisbranch on Central Blvd, they left an impression that I can only extend and recommend for this Branch to be recognized for their efforts and their relentlessness time and time again.”
“Haven’t had any problems with this bank the banking hours are ok only bad thing is there is only in store atms other than that everything is good wonderful customer service”
“Best Chase branch in Brownsville!! Different from Ruben Torres and Alton gloor branch .. excellent customer service, the front door greeter associate noticed me , gave a customer service smile, asked me how she could help, Associate name Diana Garcia. She notified me the wait time, great professionalism and good communication skills.
Sales branch associate Adrian Garcia, very professional and knowledgeable. Understood my concern and acted very quickly to my request. Great customer service in comparison from Chase on Ruben Torres Sales branch associates !!”
“IBC is everything a bank should be. They are all professional, nice, and local. Everyone there is so welcoming and they really make you feel like you’re an important person. After setting up an account the branch manager hand wrote a thank you note that I received in the mail that same week. You just don’t get that kind of personal touch when banking with large national banks. I appreciate all the staff and look forward to many years banking with IBC :)”
“Ezequiel was the man that helped me out when i went . He provided specific details with my account that he helped me open. Amazing customer service.10/10 recommended to go with Ezequiel!”
“Amazing customer service in this location all employees including Mrs. Valencia are very helpful and friendly it is such a good pleasure to bank with you all Great team work”