-
March 2024 by Cody Ables
Worst customer service in town. But, they're government employees what do you expect. Somehow they got it in their head they're our masters instead of our employees
-
March 2024 by Monica Ornelas
Mailbox broken going on 2 weeks , no one ever answers the phone and mail will not be delivered due to broken mailbox, this is the absolute worst mail place in this town.
-
March 2024 by Saydy Flores
They NEVER answer the phone and when they do they never seem to want to help! My packages are always getting delivered to the wrong mailbox!! How hard is it to make sure the addresses match!
-
March 2024 by Mike Lopez
I could not believe what took place today at the West University POSTAL office.. I went in with my daughter and was treated horribly by this post office clerk.. After disrespecting me, ignoring me, and being extremely rude- the clerk kept letting people cut in front of me.. I asked for the clerks name and she declined and refused to give me her name.. I am shocked that she treated me with such disrespect and just totally unprofessional in front of my 6 year old daughter... I am still shocked at how I was treated..
-
January 2024 by ali ali
I am not a person who likes arguing.I am always open to find a solution whatever situation I am in.I moved to my new place and receiving the mails for the first month.Then I noticed I am mossing some important mails.I tried to contact with the office and understand the problem and then the person on the phone just hanged out the phone on my face.I really don’t understand why they still keep that two women in that office.They don’t even deserve a cent to take their home and how they still take the money for the worthless service and communication they offer.I am still trying to cover the missing documents from government offices and now it has been a month. And I don't know why the office still keeps these women there .Don't they look at the commends in here.
-
January 2024 by Victor Ramirez
The American who served was upset because there were people sending their gifts and said that because they were waiting last she thought I didn't understand English and she didn't want to take my package if she doesn't like her job she should quit ??? The American who answered was upset because there were people sending their gifts and said that since they were waiting for the last ones she thought I didn't understand English and that she didn't want to accept my package if she doesn't like her job she should quit. ???
-
December 2023 by Mom GMA KAB
I am not a negative person and see the glass half full rather than half empty however I have nothing positive to say about this place.I moved into my new rental house two months ago and cannot seem to get my address listed in the registry. The owner did his part so I went in person to find out what the problem is…fyi I get some mail depending on the day. The woman I spoke to says the card is in the back and just needs to be entered and will be done today. I asked why it was taking so long and why did I get some mail but not all. Her response was, depending on the postmaster if they he/she wants to be bothered with delivering my mail and she had no answer to why the wait.That was two weeks ago and I still don’t have my address changed. I now have packages being returned to where ever and can’t find them!Don’t bother calling because the longer it rings, the more chances of you being hung up on. Absolutely ridiculous and not acceptable.I’m taking off work again to find out what’s going on.
-
December 2023 by Kayla T
Ive been using this office for 9 years... it gets worse every single time I have to come in! This has to be the absolute worst post office. A large portion of their equipment is usually broken or not working, the employees are incompetent and completely uninterested in helping anyone. One employee was screaming at a Spanish speaking customer so loudly I could here it from outside. Beyond unacceptable. On top of that, their drivers are getting in accidents. The only savior here is that IF the self service machine is working, you can send your package. If not, good luck because the employees apparently can't type OR read.
-
October 2023 by Rachel Garcia
I have had mail that has needed to go out for 3 days. The postal carrier will push my out going mail aside and put my new mail in. He refuses to pick up my mail. It's frustrating.
-
July 2023 by Kacee Benbow
Worst post office ever. My package said “delivered” but I never got it, I called to see where it was they guy said they delivered it to the wrong street he would have a carrier go get and and deliver it to me, needless to say I never saw my package
-
May 2023 by heather armenta
I tried to call and the lady was rude. She answered the phone and I said hi I would like to track a package, and she goes “you’ll have to do that online, I have a line out the door”. I already tried tracking it online and it says it’s still going to be delivered today, but it’s in transit to next facility.
-
March 2023 by Lily Catherine Duke
You’re walking in and the facial expressions of the employees say it all. Completely unprofessional, sadly I’m new in town and there doesn’t seem to be many other options as the other USPS locations in Odessa seem to have the same problems.
-
February 2023 by Roxie Wells
I usually ship my packages after the Post Office is closed it is ridiculous that you cannot get the machine at least scan our packages and if they're small enough we could put them in the regular bins but why order parts for such a machine to drop the packages if its not Is the right ones so that way I can continue to do my Shipping, the right ones get the right ones so we can do business again It is utterly ridiculous that I have to take my packages to Midland in the evenings so that way that I know they get sent out and it is also ridiculous that the Post Office wants to raise our prices on stamps and so on and so forth but they don't want to fix their equipment properly so either move the Box that reads the labels to 2nd street or fix Dropbox and the and the machine so we can scan in our packages and we can always go drop them off on 2nd street if you all would just get it fixed and plug in and set to Wi-Fi Or whatever I mean that you'll have to have for that scanner to work again, machine on 52nd street. It makes better sense to scan on every 2nd and go to 2nd street than to me having to go all the way to Midland almost every other night.
-
February 2023 by A. D.
they didn't even try to deliver the package and just sent it back to the sender in 2 days instead of leaving a notice and let me pick up at the post office. another package went straight to Temple, TX instead of being left at this cursed post office. Officially the worst.
-
December 2022 by John Karpinski
The postal carrier "Eddie" came into my store complaining about having to pick packages up and telling me I should take them to the post office and it is not His job to have to stop and get them unless I send in a request first! He yells at me infront of my customers! This guy is rude and should not be a part of the post office! My regular mail carrier is absolutely awesome. Eddie needs to go!
