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January 2024 by Florence Christmas
Stupid app to check in and return equipment is buggy and kept timing out and if you return everything after hours forget about getting a same day refund for your security deposit smfh
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October 2023 by Julia Bowman
try to charge me more than I owe
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September 2023 by diane lara
Came to get propane,,2 female clerks at different times,rude,and not friendly,at all,one,didnt even aknowledge me ,was on the fone and just goes to the propane and stands there,if you dont like to work with the public,this is definitely not for you,i dont like to see long faces and give my bussiness to people like that,wont go back
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March 2023 by Alex A.
Picked up my trailer rental today to head back home. I got in and out in no time. The lady working was super nice. The location us very convenient and equipment in good shape and nice clean location.
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August 2022 by Kegan Heaps
I came in 15 minutes before the store was closing to rent a tow dolly that I desperately needed and they took the time to help me and get me the rental I needed. Good people and nice equipment.
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May 2022 by Lanny Fulford
They have no clue whats going on. Every time Itry them its just a waste of time. INCOMPETENT!!!!
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February 2022 by Josh McInnis
The service at this u-haul is terrible we waited for 45 minutes to get propane
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January 2022 by A G
Uhaul normally is not known for its stellar customer service and I've had to write bad reviews for several locations before. However, this location restored my faith in the company. Very pleasant experience. The manager was very courteous, helpful and provided some of the best customer service I've seen. Thank you!
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June 2021 by De'Lena Mathews
Made reservations for 8:30AM. Online, it states that they open at 7AM. When I got here at 8:30, they were closed. An employee arrived and I asked him when they open and he said they open in 15 minutes. I asked him how can I make a reservation for a time before they open. He said use your phone to get access to your truck and walked off. He didn’t explain how to do that at all.
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March 2021 by Ericka L
I definitely recommend this location, because the first time I return the truck to this location, very kind lady's name Kelly she is very nice and professional handling customer needs and she is very hard working with each truck return and she making sure each truck inside is clean and ready to rent out. When I see her outstanding customer service, we decided to move our personal belongings to this location for storage. We are very happy with the clean facility and her professionalism. Is very hard to find a place like this location, I'm from Cooper city in Florida,, after I move out to Florida to Odessa TX is another world and other environment for me. But Kelly always very present to handle every concern or problem. She is very sharp what she does. Because my husband move out thr items from the storage last week, but they already know, because they do check every unit if everything is ok, if is something wrong, they will inform you. But my husband didn't inform the office that he moving out to another city, but they already know the next day after he move out. I didn't have a chance to called until today and Kelly already aware, but my husband is a truck driver and busy schedule didn't answer the calls. Lol.... Kelly is awesome ?????????
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October 2020 by Marvin Gardens Townhomes
Seriously the best Storage location ever!! We have traveled a lot through the years while in the Marine Corps so I have dealt with many moving companies, and this location by far exceeds all expectations! They are Reliable, Honest, and always Accommodate to my needs. #keliisthebest
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August 2020 by Cynthia Vasquez
Stored my belongings for 10+ yrs never had a problem with them. Excellent customer service and property is always in great condition. Would recommend this place to all my friends. Kelly and LeAnn are the best ladies at this location.
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July 2020 by Erianna E
I am trying to understand how we are set to pick up a 20ft truck at 7am & the truck itself has not been turned. No other truck in our area, we are set to move tomorrow, load up the truck today & leave out Sunday morning. Now we have no answer for when or if we are going to get our truck today. Customer service is a 30 minute wait time , but since this place is our only option we must wait... of course..
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July 2020 by Jason Riley
James was very rude. He was in the middle of belittling another customer who had some legitimate questions about a rental when I came in. He was extremely impolite in telling me I had to wear a mask, I had no idea it was required, having just arrived from another state. That was bad enough, but he was wearing an absolutely filthy bandana that probably had enough diseases residing it it to warrant wearing an N95 mask just to converse with him. On top of that, his nose was uncovered and he was practically chewing on the top of his dirty rag he called a mask.
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July 2020 by Tamaria Moore
It’s the 2nd of the month.....there is a line of 15 ppl as expected....& they have 1 kid.....ONE....checking-in trucks....issuing trucks....cashiering....& installing/hooking up equipment!!!!! I use uhaul ALOT & this is by far the worst I’ve ever dealt with!!!!
