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January 2024 by E S
Victoria was awesome! She helped us figure out what happened to our bill, helped us with the info and numbers we needed to correct the problem (as it relates to a different store) and provided us with the information needed to fix our issue. Huge Praise. I’ve had this account for over a decade, I know what good service looks like, my issue was with a different store from less than poor service. I’m really thankful for Victoria.All that being said, I like doing reviews, yes, the lot is clean, the store is clean and parking is abundant. Thanks
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November 2023 by Alan Drake
Great service
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November 2023 by Andy Rangel
The best office of T-Mobile
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September 2023 by Gio Garcia
Wasn't sure where I need to post a bad review on the little T-Mobile truck because I had such a bad experience. Where do I start, first the sales rep that helped me did a great job but she was super swamped I felt super bad for her because the manager I believe her name was Mel she was just sitting down on her phone expecting the rep to get everyone by herself. Also along with that she is super rude to her employees in front of customers which is not professional at all. It felt more so like if customers were just asking questions she wouldnt care because it wasn't benefiting her "store" she would send them to the main location.
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September 2023 by Bethany Talbot
Melissa from the truck was very rude and even made a comment about my appearance. She also refused to help me due to this fact.
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May 2023 by E. CRAIG
They say good deals/promotion then backtrack and say they made a mistake and charge me as much as possible also knowing that I had no time and needed to have things done. And even at that, allowing people to interrupt who weren't relevant to me getting in and out, thuw taking more time.I feel so completely screwed and will cancel my contract as soon as I am back in the country.I am paying as much as I paid w Verizon and it's not even close to what Verizon provides in service. Plus, I receive alerts on scammers calling, texting and trying to have me click on their links so that they can gain access into what's on my phone.You're better off paying the same or an extra few dollars more w Verizon for so many points.
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April 2023 by Susan Ridley
Very helpful, although they weren't able to cancel items off my account in store. The clerk was very nice.
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March 2023 by Brenda Cates
Very smooth transaction! Renee was super awesome!! That girl deserves a raise!
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February 2023 by bryan barrett
Was helped by associate Rene very poor attitude hope she doesn't stay there long I do alot of buisness there
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January 2023 by Carlos Daniel Silguero
Really bad atención the woman manager and the other girl with black hair really mad to give u styrntion I don’t back anymore ..
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November 2022 by Brian “MiMM” T.
I was their and undecided on buying a new phone, I used to work at Sprint she couldve talked to me and sampled products I might have bought something. I was interested, she wasn't.
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August 2022 by Kristal Ayala
Alexander Urias went in yesterday to get a tablet and rep said that she needed to activate it (no problem there). When going through the activation process she resetted the password to email acct when there was no need. Said it was part of a 2step verification factor, and no thats bs. Mind you the correct password was provided when adding the email to the tablet. The rep was not knowledgeable, therefore made matters worse. I have the confirmation emails for password change. Now I am having to wait to get this situated with Google.
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February 2022 by Orrin Kimbrough
Crissa the manager was so helpful. All the employees were so nice and great to work with. They all worked together to fix my problem. I've never had such a great experience in a phone store.
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February 2022 by Brigette Osburn
My phone broke, and I had to get a new one. The guy was very helpful and knowledgeable and helped me pick out the phone that was right for me.
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September 2021 by keith M
Walked in to buy new phones and transfer 2 lines. Could not transfer/ activate my lines after 2 hrs of standing. In the end they Created an account on my name and had to pay for first months service for 2 lines that I had not used( no lines/ no sims/ no devices)because they threatened me with collection notices. Corporate fraud at its finest.STAY AWAY FROM T-MOBILE!I have all the paperwork and will fileComplaint with the necessary agency as I find time. I had to pay the bill in the end after few months of calling -because I did not want it to go to collections and ruin my credit. Why should someone pay for a service that they never used!
