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February 2024 by Star Baby
Sylvia, supervisor in grooming is the lowest class of service you can expect. Extremely rude and very unprofessional. They don't do a good job in grooming and have unexeperienced staff. NO THANKS.
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January 2024 by Nico Coeur De Lion
Probably the worst. Opening time 4 employees outside smoking in the front. No one manning the front. Clerk at checkout just on his phone lol. I always forget “never petco” lmfao
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January 2024 by Dawn Porter
Brianna is the best groomer that we have ever had!
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January 2024 by Kirsten Taylor
I am usually a PetSmart customer but I went in to see what reptiles they had compared to PetSmart and they just have a bigger selection overall, even with their mammals. Anna helped me out and she was amazing, very patient and knowledgeable. I wish they had more people like this at these retail stores in Odessa. She will definitely go above and beyond at making sure you know your pets needs and maybe even teach you something new! Thank you for the great experience! Hopefully I continue to have good ones!
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January 2024 by Tex Janczak
Anna is super knowledgeable and helpful will definitely be going back
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January 2024 by yasin genc
Manager ( who has long beard)is not helpful at all and treated me for no reason for return process next time he will give me hard time but there won’t be next time shopping it’s easy to lose customers but hard to earn there is tons of options to shop with this attitude do not expect to achieve any success . I didn’t even explain myself to him because with that much proud he won’t even listen a customer.
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January 2024 by Michelle Badillo
Only place to have ferrets. Staff is always very friendly
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January 2024 by Andres Falcon III
Friendly staff! Great place
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December 2023 by Summer Wheeler
Employees weren't too happy . Walk in they all look miserable lol my only complaint.
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November 2023 by Sel A
Whoever is in charge of these employees needs to pick better ones, every time I come in these employees just suck at customer service, Lillian couldn’t even say hello after “I” greeted her. Definitely switching my business back to PetSmart at least their employees have manners and customer service and enough top counter space to put my stuff on.
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November 2023 by Oli's Mom
I always order my dog food online and do a store pick up. I placed my order around 4:45 and I never recieved an email to pick up. I went to Petco at 7:45 and the two guys working there were just talking up front and hanging out. I went and got my dog food came up front and told them I had never recieved an email , so to please just scan me out. They didn't apologize and just scanned and said there. So I grabbed my bag and left. This group of workers are lazy and always on break. I have seen them outside smoking and hanging out in groups of up to four on different days when I go to Kirkland's or Marshall's. Last time we were out shopping I told my daughter to look over at the Petco crew that was always on break lol. You would think that people who work in a petstore would understand that pet owners are depending on them to fill the orders so they can feed their pets. Why offer a service if it is an inconvenience to you?
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September 2023 by Craftykitty T
Cynthia, groomer at Petco Odessa, is top notch!!! She has been my little dog's groomer for several years and is always loving, caring, professional and adores my little one. We could ask for no better!!
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September 2023 by Thomas Gray
We're with Fix West Texas and Petco has been generous and open to help us with being able to save and adopt puppies they are wonderful
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September 2023 by Aaron Chen
Scam company. Ordered $7 dollar shampoo for pet and ordered with monthly reorder. The first order was ordered as a pickup. I assumed repeat orders would be ordered as pickup too. Nope, repeat order was shipped with $10 shipping fee. No disclosure that this would be shipped. Didn't even order it to be shipped.
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September 2023 by Ashley Chavez
Cynthia did great with our babies. We usually know when my shihtzu has had a good experience by the way she behaves after the groomer appointment. She was hyped and happy after it and overall experience was great with her. Thank you Cyn
