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November 2023 by Brittany V
Would I sell to them again? No!Why? Low ballers, I get you need to make a profit but it seems like the cap is $50 and everyone usually gets offered $30-$35 from what I’ve read and my experience.Also I don’t mind taking my time out of my day as a mother to make sure the clothes I sell is freshly laundered, wrinkle free and folded neatly, but the employees should adhere to making sure the customer gets the unwanted items back neatly not all wrinkled and unfolded. If we have to present the items neatly then y’all should have to return the unwanted items to us neatly too!Also I don’t like that y’all hide the items you kept. I don’t think that’s good business practice and I will see if that’s legal. The customer should be able to see what y’all kept. Sometimes customers bring more than one tote or basket. As far as customer service goes they do need a bit of work. I walked in and was greeted when dropping off my items. When I came back 3 hours later I asked where I may go to pick up and accept my offer. I was ignored and the girl rolled her eyes. Then a much nicer girl helped me immediately. I have not personally shopped here I have browsed items while waiting. I think pricing is bit hit and miss.In response to the owner I’m happy to be putting money back in your pockets l!! Don’t get it twisted!!!
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November 2023 by detri arnold
Great place to take unwanted children clothes for extra money. The offers are very fair unlike Plato's closet which is a rip off. The staff has been very friendly on my visits and it doesn't take them forever before they text you with an offer. The store is very clean and well organized.
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September 2023 by Baylee Cooper
Awful management, if I could give less stars I would. I took some items in, was told it would be about an hour wait. Not even 5 minutes after leaving I received a message saying my stuff was ready. I took it quite a bit of things so 5 minutes tells me they didn’t go through any of it. Most items were brand new, like a bouncer (in photos for reference) but was told they couldn’t take it due to it not having a power cord. Once I stated the bouncer was battery operated and did not have any power cord to plug in, the lady told me they weren’t accepting any of my items and to have a nice day. They also sold me a swing that didn’t include the safety harness for the child and refused to do anything about it. $90 wasted.Response to Once Upon A Child’s comment: I took the product back within the 7 days and was offered nothing in return. Was just told they couldn’t take anything I had. My boyfriend was with me and was the one who checked in. either way, very unprofessional behavior and unnecessary attitudes.
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September 2023 by Leean
Took in 11 sets of baby boy clothes brand new with tags still in hangers. 1 pair of boots, 30 something pairs of socks all together, 3 bags of diapers and was offered $36 like I said everything brand new with tags. Never again. I’ve bought from here before and usually those sets would be 6+ and I’m sure I was offered $1 or less for them. Wasn’t expecting much but for $36 I prefer to give them to someone who needs them for free. I own a business myself “(owner)”I know how this works. Aside from that it was under my husbands name because I forgot my id which I’m not obligated to use to put a review. Since you are so quick to go to my past reviews just informing you I only review places like yours that I dislike and are unprofessional and can’t take feedback. Judging from YOUR reviews everyone has the same complaint. Anyways thank you for taking the time to reply back have a wonderful day and enjoy ripping people off, I did decline your offer ;)
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September 2023 by Christopher Mink
I recently had a customer service experience at Once Upon a Child and interacted with an employee named Kayla. Unfortunately, my experience was less than satisfactory. While I understand that everyone can have off days, I felt that the service was not up to the standard I've come to expect from this store.The interaction left me feeling a bit frustrated and unheard. I believe that clear communication and understanding are essential in customer service, and it seemed to be lacking during this particular visit. I hope that my feedback will be taken into consideration, and the team can work on ensuring more consistent and positive interactions in the future.
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September 2023 by M M
This used to be my favorite store to purchase clothes for my littles until recently. I was stunned and horrified by my last visit. Due to that experience, I will be taking my business elsewhere. While discrimination is an unfortunate reality in our society, I never expected it to hit so close to home. This company should be ashamed of themselves for the way they treat their employees. I witnessed a woman in management by the name of Kayla mistreat a young female employee of color to the point that I became visibly upset and was compelled to reach out and state that was not acceptable. The ethics and values that were displayed, or lack thereof, was abhorrent. This is not an example I wish for my children to see. There are plenty of other corporations to purchase product from that fashion themselves with integrity and professionalism. I highly recommend supporting these institutions instead.
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September 2023 by Megan Harrison
They NEED a NEW MANAGER / OWNER WHOEVER SHE IS. SHE IS RUDE as hell, Ignorant and unprofessional Terrible at Training people gossips about employees instead of taking her job seriously and treating people with the respect that I’m sure she’d like if she would respect them but will not get it. because of how she treats people,Has no patience. Nothing but a bad attitude Very little pay or None at all just Not a good place could be if owner left and things were ran by a different person i won’t be giving them any of my money or clothes Either!!! DONT SHOP THERE AND DEFINITELY DONT WORK THERE!!!!!
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August 2023 by Peggy Pepper
Extremely impressed with the clothing that is sold at this store. Very organized. Easy to find exactly what I wanted! My daughter absolutely loved the clothes I bought for her boys, and so did I. Quality clothing at great prices!
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August 2023 by Dey Carrasco
Not sure why the reviews are so bad. I would leave 5 stars if they had more toys since we stopped by for a toy but the place was super clean, smelled great and I had 0 issues. I saw tons of cute clothes and some brand name clothing for pretty cheap about $5/$6. I came in a little nervous due to the reviews but it seems the reviews are mostly about selling. Cute little shop and we came out with an adorable cowgirl hat.
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July 2023 by Megan Seibold
Listen to the reviews and do not waste your time selling here. They will absolutely rip you off. I sent my husband up there with a Brand new dance recital dress, Softball cleats, Another pair of shoes, Ton of Picasso tile bristle blocks (that were $45 and in new condition), Huge nerf gun target, Two toy guns and balls they shoot, and a kids baggo toys game and they gave him $16. I would have laughed in their face but my husband accepted it. I will never support this business again.
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July 2023 by Jeremiah Casas
Bad management got fired just so she can take $200 away from my check
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July 2023 by Alma De la Torre
This company has bad management. She speaks to her employees unprofessionally. Since their mostly underage kids, she speaks down to them. I know of 2 now ex employees that will never recommend to work or shop here.Respond to Once Upon a Child comment:You may say what you wish to help you sleep at night Owner of Once Upon a Child. The reviews speak for themself.
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June 2023 by Vivian
Amazing place! It is super organize (size, gender, type of clothing, color), clean and smells really nice! The clothes are in amazing condition and it was a breeze to shopped there! Highly recommended!
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June 2023 by Jayleen Lahr
This place doesn't deserve one star.The ladies that work in the store are all so rude.They make you feel uncomfortable the min you start walking through the door.They are so dishonest about anything that is brought into the store that your wanting to sell.Personally will never go take anything there again
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May 2023 by Colleen Lins
Read till the end…Ok for shopping this store is ok. But selling I do “NOT” recommend!The quality of clothes & items on the shelves leaves me thoroughly confused. I brought in 3 tall totes of name brand clothing within an hour I got a text saying my stuff was ready for pick up?? As I’ve never sold before , the website is not very clear as to what they want. Or how they want it. The three totes were heaping full all gently worn and most of it they were returning to me. Reasons: laundry mishaps, stained, hanger left on, & pet hair. There were no stains, may have had detergent smell, and all was laundered I do have pets so a dog may have passed the basket and brushed up against, and I may have even missed 1 hanger, but the stuff was in better condition than most of the stuff on their racks.& they kept some including for sure some expensive Christmas dresses, so none of those excuses make sense . Funny thing they offered me 5.00 for what they kept but didn’t show me what they kept. Many items were new with tag. I wasn’t looking to make money as they say “cash” for clothes. But 5.00 is a complete insult. They text you to say it’s ready and all could have been taken care of by a phone call. The text dosent even say how much they offered. Then you can either take your stuff or they say they’ll donate. Wouldn’t recommend taking your items to them. The baskets I left the stuff in & the trip there twice cost more than I was paid ? complete waste of time. There was absolutely no way they could have even gone through the totes in an hour or less.
