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“3/16 Worked with Mr. Ethan to work out a conflict I had with ATT. Although it was very complicated situation over several months, Ethan tried several departments to resolve these issues.
I left with the understanding that a Loyalty Department Manager would contact me to resolve this case. No call was received from said manager.
3/21 Returned to this store, Mr. Joseph and Mr. Jesus picked up where we left off on Saturday and another 2 hour conversation with ATT before meeting with them.
Jesus and Joeseph LISTENED to me and quickly began assisting me in resolving my case with ATT.
Jesus is working on my lost credit on an old phone I traded in for an upgrade.
Despite ending my relationship with ATT, I would recommend working with Ethan, Joseph and Jesus. They each possess exceptional communication skills including listening. They are very professional and intelligent and the type of individuals I would hire for my organization.
This store has the best customer service I have ever encountered in thirty years of cell phone service.
Lars”
“I went into the store to check the offers for lines and new phones in the store and Josef and Stephanie explained everything very well. This store has great customer service.? Will buy my electronics from there from now on.”
“Highly recommend going into the mall and seeing Roman for your cell needs. I needed a new phone but my phone went haywire during transfer. I could’ve cried. Roman was helpful and patient. He turned a super crummy situation into 2 new phones and a tablet for cheap! Someone give that man a raise.”
“Mileena was absolutely amazing! She helped us out when we got screwed over by another at&t rep.
She was very helpful, listened to our problem with our mifi, helped us call and fix our account information. She went above and beyond to help us and get our bill taken care of and contract terminated. We appreciate her honesty as she did not waste our time or try to convince us otherwise. Definitely recommend her to anyone!”
“Cricket is good just don’t recommend the $55 very slow when you have Lower bars but the $60 is the best better signal then t-mobile by far and this cricket it cool it’s an old gas station pretty sick”
“Karen at the West County Rd store was amazing!! She went above and beyond to assist with transferring my elderly father's number over to my Cricket plan. I've never had such awesome customer service!!?????? ”
“Customer service is excellent at this location, however I was forced to port over to another provider due to coverage not meeting necessary requirements. Boost operating on the Sprint network is excellent as long as you stay in town and around major cities and well worth the money.”
“Yajaira best sales rep helpful and very nice I was lost and she showed me the way walked out with an iPhone 15promax she went beyond to assist me definitely will recommend her”
“Omg !!! The girl that works there is super kind and knowledgeable. Would recommend this store better that the other 2 stores they were rude to me there but not this store she very respectable.”
“Karen was amazing, and her customer service was absolutely flawless! She was very patient with us and answered all of our questions. She is really knowledgeable about the company and its products. In the future anytime we have questions about our account, or want to upgrade any of our phones, or just need the best deal possible--we will ONLY go to her! Thank you so much for your help Karen!!”
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“I ran into my friends today who is doing very well and being know for over 20 years go buy his business at Glitz & Glam on 42st.Honest and I will highly recommend ?”