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September 2024 by Guadalupe Lujan
Great service!very helpful!
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September 2024 by Rolando Hernandez
Very kind you.
Very grateful they have a lot of passion for you.
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July 2024 by Renzo Bertot
Very nice product line and very good pricing
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May 2024 by Mark B
I was going in to purchase two phones, as soon as I walked in, a wave of heat caused me to turn around and go to TMobile instead. FIX YOUR AIR CONDITIONING!!
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May 2024 by Antonio Duran
Service was good but couldn't shop because it was hot and kida smelled like fish
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May 2024 by Marisela Vigil
I went to the store and it is very hot, the air conditioning does not work, the heat is not very tolerable
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May 2024 by Manuel Olivas
It is so hot in this location I don't know how those girls are in there
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March 2024 by Chicken Monsta
Tried telling me their system was down to avoid doing the sale very unprofessional and idk if it's an Odessa thing but you always see two people doing a one man job waited while both workers helped one family I should be used to this horrible customer service.
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December 2023 by cristiangenpleys
They are not fast
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November 2023 by Eugene Mills
I can't ever walk out of one of these stores with them telling me that in order for me to get something I want or upgrade, I gotta spend Damn near 4-500 $ to get. I made my complaint to 611, and they're going to get me what I need for a reasonable price.
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May 2023 by Marc Lavanway
This store in specific helped get what I needed done and the employee working went through all the motions to help. If you have metro and need help I suggest coming here
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February 2023 by Gerardo campso
(Translated by Google) Very attentive staff and very friendly and good promotions above all(Original)Muy atento su personal y muy amables y buenas promociones sobre todo
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January 2023 by malani martinez
NEVER WORK OT SHOP HERE! THE OWNER JONG FIRED ALL ITS EMPLOYEES OVER NIGHT! AND THEY HAVE NOT BEEN PAID WHATSOEVER THEIR FINAL CHECKS EVEN FROM BEFORE BEIND FIRED! THEY CANT EVEN OFFER THEM A PROPER PLACE TO USE THE BATHROOM! AMAZING EMPLOYEES TERRIBLY MANAGEMENT
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January 2023 by Joe Barreraz
If I could do 0 stars I would. Our 89 year old grandfather misplaced his phone for a few hours. Instead of offering solutions.. they talked him into upgrading a 5 month old phone. We found his phone and they were quick to say no refunds, even though the phone was 2 hours old and 1 phone call made. The manager was quick to point out policy through other employees...would not even speak to us directly ...and didn't even entertain a possible solution to help him. Rude staff and 0 customer service. Avoid this establishment at all cost. I feel like they take advantage of the elderly and non English speaking people.
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October 2022 by B. Riley
I ordered a replacement phone for my father with insurance yesterday and my dad got his phone today. However his phone didn’t come with a tool to take out the SIM card and put a new one in so my father drove to the nearest metro store to ask for help. Once he got there, the lady working ended up charging my dad an activation fee for his phone and activation was suppose to be waved. I called customer service 3 way with metro store and myself on the phone and the customer service told the lady she wasn’t suppose to charge an activation fee but the store rep was rude and said that wasn’t what she was told. The store rep was rude to my elderly dad and she ultimately said she would refund the activation fee but customer service would have to wave the charge off my account. This store is ripping off the elderly and god knows who else by charging activation fees when there not suppose to be charged!!!
