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October 2024 by JMark Fletcher
Spanish speaking personel throughout hotel- NO ENGLISH
Noteworthy details: Was there for high school 55 yr reunion. hotel under renovation, very noisy. pool locked down, 92 degrees with fire pit on outside blaring, toilet stopped up cuz no water pressure. They blamed us. Won't be back for sure!!!
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September 2024 by Otis Flo
The only thing you did clarify was that it was 2 lady's on the concierge area that had the issue with me. Not me with them. You also told me it was with other staff but you very well know that is not true. I have never had any issues with anyone else. I don't understand why your response title is from owner when you are the front desk manger. Amanda
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September 2024 by Tammie Flores
My husband & I have been coming here for over 20 years. It's location is close to home & our middle son. Although the rooms were musty & outdated, we remained loyal customers. Once, an employee even walked in on us to show a customer the suite we were in (VERY poor timing as well). They did apologize & gave us a percentage off a future stay. Our favorite part was concierge level, & we didn't mind paying extra for drinks & snacks. Not 5 star, but made for a nice & quiet evening. Over the last few years, they hired a couple of night time female caucasian employees (8th floor) that were rude, looked at us all up & down, never said much to us, & seemed annoyed at having to get up from their party table to make us drinks. They even kicked us out early & wouldn't allow us to get anymore food because an airline booked the concierge room (we waited & they never showed up). My husband tried to complain but front desk said they knew of the lady's attitudes, but it was hard to keep employees. The 2 ladies found out, called the "owner" which went, waved hello, watched us for a bit, saw we had every right to be there and left. Not sure who those 2 ladies knew, but we aren't allowed to reserve anymore. The person on the phone admitted that it was the 2 evening concierge employees that had us restricted. Lesson? I urge you to think twice about staying there. If you do, remember your rights.
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September 2024 by Popcoffle
It's pretty on the outside
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September 2024 by Tyler Lawson
My recent stay at Hotel Elegante was, unfortunately, one of the worst hotel experiences I’ve ever had. From the moment I arrived, it was clear that this hotel fell far short of the expectations set by its name. What was supposed to be a comfortable and enjoyable stay turned into a series of frustrating and disappointing encounters.
The problems began as soon as I arrived at the hotel. The check-in process was incredibly slow, with only one staff member attending to a long line of guests. It took over 30 minutes just to reach the front desk, only to be met with a curt and unwelcoming attitude from the receptionist. There was no offer of assistance with my luggage or any attempt to make me feel welcome after my long journey. Instead, I was handed a key card and directed to my room with minimal information.
When I finally made it to my room, I was shocked by the condition it was in. The room was outdated and poorly maintained, with visible wear and tear on the furniture and carpets. The bed was uncomfortable, with lumpy pillows and linens that felt cheap and scratchy. To make matters worse, the room had a musty odor, and the air conditioning unit was noisy and inefficient, barely cooling the room. The bathroom was no better, with stained tiles, weak water pressure, and a showerhead that barely functioned. It was clear that the room had not been properly cleaned or cared for, and I was left feeling disgusted and uncomfortable.
The hotel's dining options were equally disappointing. The on-site restaurant was understaffed, leading to long wait times and poor service. The food was subpar at best, with overcooked and under-seasoned dishes that left much to be desired. The breakfast buffet, which was included in my stay, was particularly disappointing. The selection was limited, and the food quality was poor, with stale pastries, cold eggs, and weak coffee. It was clear that little effort was put into the dining experience, and it left a sour taste in my mouth.
The amenities at Hotel Elegante were severely lacking. The pool area, which looked promising in the promotional photos, was dirty and overcrowded, with broken lounge chairs and murky water. The fitness center was a joke, with outdated and poorly maintained equipment that was barely functional. The hotel’s Wi-Fi was slow and unreliable, making it difficult to stay connected and get any work done. I also encountered issues with the elevator, which was slow and often out of service, leading to long waits just to get to my room.
Perhaps the most frustrating aspect of my stay was the lack of customer service. The staff, from the front desk to the restaurant, were indifferent and unhelpful. My complaints about the room and amenities were met with indifference, and no effort was made to address or rectify the issues. I felt like I was an inconvenience rather than a valued guest. It was clear that the staff lacked proper training and motivation, which significantly impacted the overall experience.
In conclusion, my stay at Hotel Elegante was a complete disaster. The combination of poor accommodations, subpar dining, lackluster amenities, and indifferent service made for a thoroughly unpleasant experience. I would not recommend this hotel to anyone and strongly advise against staying here. There are far better options available that offer the quality and service that Hotel Elegante sorely lacks. I left feeling frustrated, disappointed, and eager to put this experience behind me.
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September 2024 by Travis
I’ll find someplace without the overt religious paraphernalia everywhere. A huge 10 commandments monument is at the lobby doors. Besides this, they still have old pay phone areas where the phones have been removed. This gives you a glimpse on how slow they are to change and update. With the renovations they’re currently working on, they should renovate the lobby entrance and remove the ridiculous monument. Will not stay again.
Noteworthy details: Overtly religious hotel that’s outdated
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August 2024 by Chris Evans
Found this place on the recommendation of another local hotel. I am so glad they recommended the MCM Elegante Hotel. It was very quiet, the bed was comfortable, the room was very spacious. A great experience! If you, for some reason, find yourself in the Odessa/Midland Texas area, come check out this place.
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August 2024 by Paul Leger
Everything was excellent. The only thing was they don't have was a washer & dryer for guests.
Rooms: Room was recently remodeled, very nice.
Food and drinks: Food was good at an affordable price.
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August 2024 by Leidy Zuleta
Very clean, it is remodeled, the space is very satisfactory, what I didn't like was that it doesn't include breakfast, but the rest is very cozy
Rooms: Very clean and cozy
Safety: It's safe
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August 2024 by Belinda Aguilar
Nothing but great things about the elegante! Staff, rooms and location are just fantastic!
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August 2024 by Sharon George
Was there for seminar not to stay.
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July 2024 by Gino Cervantez
We always enjoy our visit when we stay.
Rooms: The Suites in these places are really nice. We always get a big room and had Ll we need.
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July 2024 by Eugene Rutherford
Nice place
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July 2024 by Karen Robinson
We were on a long road trip. Found this hotel online and it sounded nice. Upon arrival, went to front desk and they said they only had one room left. The jacuzzi room and it was $250 a night. We were tired and decided to just take it. Thought it might be nice to treat ourselves. When we walked in the room, it reeked of mold. It was a big room with a giant jacuzzi. It was bigger than our hot tub at home. Had a tiny faucet to fill the tub. That would have taken hours to fill. What a joke. Then we noticed mold all over the wi Dow side of the curtains. It was disgusting. The only good thing was we go to go and have free appetizers and cocktails, so we didn’t need to buy dinner.
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June 2024 by Lisa Ruiz
I love this place! The service was great. The rooms are great. The food was great
