Lowe's Home Improvement is generally appreciated for its well-stocked stores, friendly staff, and convenient layout, making it easy for customers to find what they need. Many customers have had positive shopping experiences, noting that the store offers great advice and efficient service. However, some reviews highlight issues with the quality of work done by third-party contractors, who sometimes do not meet expectations. For example, a customer was disappointed when their carpet installation by Service Pros was loose and not properly fixed, with the company refusing to address the problem due to being past the warranty period. There are also concerns about product assembly and quality; one customer reported that an online order was assembled prematurely, missing screws that nearly caused an accident. Customer service experiences vary, with some customers noting difficulty in getting assistance, especially in departments like paint, and long wait times at checkout with limited self-checkout stations. Additionally, some employees are unable to speak English, which can hinder communication. The store environment can sometimes feel overwhelming due to high customer volume, and overall service quality has declined, with mentions of employees ignoring customers or appearing rude, sometimes wearing earbuds. Despite these issues, Lowe’s is still seen as a helpful place for home improvement needs, but customers are advised to research and be cautious, especially regarding third-party contractors and product assembly.
