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February 2024 by Scott Drinkard
I was just in the Odessa store and needed to pick up some deck screws. There was an employee stocking the very shelf that had the screws I needed. I reached past him and said "I'm sorry" to get a box and he stepped back, put his hands on his hips and glared at me without saying a word. I again said I'm sorry to bother you and added "is everything OK?". He still did not speak a word to me and gestured with both his hands towardthe shelf as if to say "go ahead" still glaring at me because he was clearly annoyed. I told him "sorry, dude. I'm just trying to make a selection here and Ill get out of your way" at which point he turned around and walked off in an apparent huff. This whole interaction took maybe 30-45 seconds or so and he never once offered to help me find what I was looking for or make me feel in any way like my patronage was anything more than an annoyance to him. It was HANDS DOWN the most unprofessional encounter I have ever had with a Home Depot employee and it was 100% uncalled for. I was merely trying to pick a box of screws from the shelf. When I go into a store (of any kind) I don't expect to be treated like royalty, but I do expect to be treated with basic courtesy and not be made to feel like my presence is unwelcome. This employee did EXACTLY that and he did it without ever uttering a single word. Shame on you, Home Depot, for not training your employees to have even the minimal amount of customer service skills.
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January 2024 by Bud Bell
Always has everything I need.
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January 2024 by Stephenlee Pérez
Good place to shop for home!
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January 2024 by Charles Duncan
Coming home from Wink,stopped for gas. My son went in and paid for $40 gas. The pump screen then said this pump not working. So after 10 mins and 4 employees trying to figure it out a manager came and offered to set another pump. I declined and ask for my $ back. Not even the manager knew how to refund cash and make the register happy. I told her I did not care about the register to simply remove 2 $20 bills and hand them to me and deal with the register later. That added 25 mins to my 4.5 hour trip. Went across the street and got gas,drama free!
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January 2024 by Uriel Lucero
Good deals
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January 2024 by James Gonzales
Very friendly personal and very organized place Good service, big parking lot! ???
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January 2024 by Hillary Gómez
Excellent
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January 2024 by David J. Lee (thewhiterabbitt)
It’s the Hone Depot. There’s not much error to say. It’s exactly what you’d expect from a Home Depot.
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January 2024 by Julie Urrutia
Everything we rent from HomeDepot breaks down or doesn’t work and they still charge you for it. We rented a tractor this time, it worked for 30 minutes and we called them to tell them. Had us bring it back (an hour drive) to tell us we can rent another one but they’re still charging us for 4 hours of use! No thanks, will never rent another piece of equipment from here. Had rented a post digger (auger) and a backhoe from here also with similar problems. The post digger they gave us the wrong auger for so again 2 hr round trip to get the correct one and they charged us for that time!
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December 2023 by Mireya Vasquez
Only giving 2 stars because the first guy we asked for help was very helpful and nice but my whole trip turned around when I was checking out. I was trying to use a card on my phone through affirm and the first lady at checkout just said nope we don’t do that and walked away. So I went to customer service and the lady there was just as rude and dismissive saying no mam after everything I asked, instead of trying to be helpful and give me some kind of solution. Customer service is really at a low for this store. Very frustrating and disappointing experience.
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December 2023 by Sonya
Needed some really heavy moving boxes and Home Depot has some in stock at all times. Great place to shop!
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December 2023 by William Burk
The indifference of the staff is not not noticable. It almost feels like they are annoyed by shoppers being in the way of their (re)stocking effort. Plus the beeping of the very slow moving forklift is beyond overkill.
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November 2023 by Priscilla Ponce
1hour 30 mints to load 20 bags of cement !! How much more idkWomen up front can’t find anyone to help her loadTime 6:41
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November 2023 by sonya mata
All I can say is this company is a joke. They are letting people go, changing shifts around on people and dropping their pay AND they didn’t even give a heads up.And then threatening them that if they don’t like the change (the day of all the changes) they are expendable and have interviews already set up for new employees the next day.So sad because there are people there that have been there for YEARS! Trustworthy employees getting treated like trash! Shame on you Home Depot! Big corps are a joke. Don’t even care about their hard working employees before the holidays.
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November 2023 by Pamela Krown
Very rude at self checkout and customer service. Floor associates were nice but today when i got some question in spanish the lady open your big eyes and mouth just for told me "I DONT SPEAK SPANISH"
