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February 2024 by Greg W.
I placed a delivery order around 3:45 on February 8th and it's now 9:30 and I still haven't received my order. Iam very upset and disappointed in H‑E‑B. I called to find out what's going on with my order and a lady answered the phone and she was very rude to me. People needs to stop shopping at this store. I know I will.
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December 2023 by Jesse Garcia
Always love the HEB experience when we come to Texas. Always wish we had one closer to home.
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November 2023 by Kay Richardson
The worst service EVER! I have never felt as if I were looked at differently until this day. My daughter and I went to seafood area to buy crablegs. We were looked at from several employees in the back while waiting. There was a gentleman who came out right next to us and put some items outside away.He looked at us and went right into the doors without any acknowledgement. Then the woman that was in the back finally came after I looked at her for second time and said, loudly that we needed assistance. So Michelle came and said coldly, How could she help us. I informed her about we needed to purchase crablegs. Then she gave me the crab wrapped and it almost fell out and I asked her for a bag and her reply was Oh yeah. For the first time I felt as if my outside skin was frowned upon. Soooooooo sad and disappointed in what took place and my daughter asked Why mom? This entire incident is on camera at store. So I hope it is looked into and no one else should be treated like this when coming in to purchase something.
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September 2023 by Carol Ramirez
Good product selection with reasonable (?) prices, but if you are looking for customer service forget it. H E B scrapes the bottom of the barrel as far as customer care or service. Rude in store service, partial and messed up home deliveries....and total unconcern when they screw up.
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September 2023 by Mrcjtexas
I used to do favor until I was verbally and physically assaulted by a manager who was very rude and pushed items in my chest in anger. Instead of acting out I reported this issue to the head management team inside like a mature adult to a couple of Caucasian managers running the store. The next day they lied and turned it on me and I was terminated from the app. Now I don't have money for lawyers and sometimes these people realize that and see you as nothing as a black man. All I can do is move on with my life powerless to this racist issue but aleast I can get my truth out. I was very hurt because I tried to do the right thing but thanks to those managers I was treated unfair
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July 2023 by Maria Lopez
I'm grateful for free curbside pickup. But I'm concerned for the safety of your employees. Why doesn't this store have signs to watch out for pedestrians like the HEB located on West University?
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July 2023 by Sasha Attitude
The variety that you get at this place!!! Online the prices seem higher than Walmart, but I spend way less here than at Walmart and I get bulks!I think their fruits and veggies selection are better quality as well.I definitely recommend HEB!
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July 2023 by darrell moore
I want to know what kind of person figures out all the requirements for the in store coupons. If you buy this you get this free if buy this that is somewhere hidden across the store , so many ounces, hidden beneath the wrong sized item. Or you get 3$ of your basket if you buy 30$ worth of something you would never want to buy 30$ worth. Your coupons are not worth the time or effort.
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July 2023 by Billy Madison
If you're going to hire the youngest, rudest, most unprofessional people you can find, please put them in the back where customers don't have to deal with them. No smiles...no communication skills...no people skills at all. Stop hiring these 18 year olds who have a chip on their shoulder. The rest of us don't want to deal with them. And we shouldn't have to.
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July 2023 by Nancy Parra
HEB is really a nice place. On the weekends there is crabs broil Cajun style being sold outside. Inside HEB has a verity of quick grab and go breakfast to supper. I always take advantage of the premade salads or sushi. The only thing that is missing is a hot bar..that serves soups or homemade pizza for $7. But they do have rotisserie chicken.
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July 2023 by Emili Lewis
I have three young kids so I am thankful for the free curbside pickup. I have only ever had an issue a couple times with forgetting my items, but most of the time I have no issues and the workers are friendly.
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June 2023 by Journey G.
I do not recommend this HEB due to the workers. Some of the workers are awesome, the food is great, everything is great. I had to bag my own groceries while other employees just stood there and laughed at my pants, pointing and giggling. I was bagging at the end then she put some stuff in the bag behind the register and she forgot to give me my bag and left it on the metal rack thing. I spent about $100 for "4" bags. Well now 3. I went back over there and she said she must've gave the bag to the girl behind me. And I wanted a refund and then I never got it and they kept arguing back and fourth with me. I'm gonna start to shop at Walmart instead. I haven't ever had a problem with United supermarket, market street, Walmart, Sam club, or any other stores.
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June 2023 by Roberta Miller
We love shopping here! They have the best prices in town and the store is very clean. My fiance uses the pharmacy there and he loves it. Although the lines can be very long through the drive-through so we always go inside to the pharmacy.
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May 2023 by chucofer
Always clean organized great service awesome
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May 2023 by Emily W
Produce is always good, meats aren't always the best I've been refunded for beef because it looked good at the store and when I open to cook at home it's already browning but overall still better than Walmarts meats.