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January 2024 by Jeremy E.
I thought long and hard about writing this, but ultimately decided not to for the longest time, until a random dude at the gas station told me about his recent bad experience with "The Medlock Car and Motorcycle Place". The reason I didn't want to was because they really do seem like nice people and it's a small local business. Personally, I'd rather see a local business succeed than a corporation. I will not share the dude's experience as that is hearsay, and therefore his own story to tell, but here are my 2 experiences.... My 1st experience was actually pretty good, with only a minor hiccup. My car quit blowing cold air so I took it to them through Autopom's recommendation. Seeing as how I drive a 4-cylinder diesel, I could understand their mix-up as they ordered the parts for the base gas model. I get lots of randoms asking me questions when they see me pumping diesel into a tiny car, hence my conversation with the aforementioned dude. People just aren't used to seeing 4-cylinder diesels. My interaction warranted a 4.5* rating, simply because I told them it was "a diesel and to mind the glowplugs" (which in hindsight I think they may not have), so they should have known to search the correct parts. In all, it only took a week longer than it should have to get my car back. EZ Peezy....... My 2nd experience was more of a nightmare. This time, my diesel particulate filter needed to be replaced. Firstly, I was told by Junior that if I brought it in that day, he'd be able to take a look at it either that day, or the next day. I had to call him a week later to find out that he was going to get on it that day. When I did get a callback, he told me my options while subliminally trying to get me to go the easier, cheaper route, which ended up being several regeneration cycles coupled with a complete swap of all kinds of sensors. That was the 1st of 2 times he ever called me, with the second being that my car is ready, but we ain't there, yet! Fast forward 2 weeks...I call to get an update. All but 1 sensor had been replaced with the last one waiting to be delivered. It will be ready by that Saturday (2 days later). I call back the next Tuesday. Junior tells me that a bolt got stripped installing that last sensor, so work halted on it until he could get it out. I checked up about every 8-9 days, only for Junior to tell me he'll have it finished by the end of the week. This happened FOUR TIMES!!!! It was the 3rd time I was also told that the flu had swept through the shop, leaving them with a skeleton crew of 2-3 people. My car should have been finished well before the flu swept through. A week later I pick up my car. They discounted the already fairly cheap (I will give them that) total a tiny bit for my troubles. After about 5 minutes, the HUD in the driver's panel alerted me to the dreaded words "Reduced Engine Power" and I knew I had just been scammed, and probably not on purpose, but just because of trying to get me outta there. I picked up my car almost 2 months ago to the day of this typing to give a sense of how long I waited before deciding this was the right decision. So, not only did they not fix the problem, my engine is making a new sound, is leaking oil, and has a few new soft scratches to the paint on the top of the car, like they had a tarp with some rocks or cinder block pieces on top of it. As soon as I pay off the loan needed to get my car back, I'll have to take out a new one just to have a real diesel mechanic fix it.
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January 2024 by Chris C.
Outstanding, High recommendation. Very professional and actually a very fun group to work with. I did have some other customers in front of me. And this was explained to me, but I was cool with that. Because I'm hopeful, anyone else would understand as well if I was in front of them. Took care of my problem, and even stayed after hours for me to come pick my vehicle up. I know if I ever need automotive work in the future. This will be the first place I call.
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October 2023 by Joann Ford
Went in after car was displaying a code and they where great!! Absolutely nice and professional they scanned my car for free and checked everything! Car is fixed and I can safely travel back home! Thank you! Highly recommended.Service: Vehicle safety inspection
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October 2023 by Dianna
The guys here are amazing! They got my vehicle up and running in record timing and half the price of what premier tried to charge me! Seriously recommend!Services: Electrical
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August 2023 by Kewokalani T.
I wasn't sure what I needed done. I called Junior and he said bring in the morning etc. WithI'm a couple hours he called me and told what happened then I picked my car up. Thank you Eli and Junior. Mahalo gentlemen.
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August 2023 by Espinoza Family
Great place, people, and atmosphere! They did a great job on fixing my truck! They were completely honest on letting me know what was wrong with my truck and gave great advice... I would highly recommend!Services: General repairs & maintenance
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August 2023 by Joanna Machuca
I was very pleased with the services at DE MEDLOCK AUTO. I appreciated the fact that I was kept informed about what was to be done to my vehicle and what had already been done. I was pleased that I was told what repairs my vehicle would benefit from so that unnecessary repairs would not be done. This place treats their customers with consideration and compassion.
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August 2023 by Tausha Tennie
Man this is a great place to take your car. I highly recommend t them to anyone that needs work on their car. The prices are reasonable also. Thanks again DServices: Tire rotations
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July 2023 by Andy Duncan
These folks are the most honest and willing to support group of people you will ever find. Twice they took such great care of my needs. One time they didn't even charge me after troubleshooting a problem for me.The second time, I recommended a friend to them and Medlock fixed their car at a much less cost because my friend had bad advice from a different mechanic and Medlock said it was just a loose wire and not a bad alternator. Medlock saved them a LOT of money.Service: Electrical repair
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June 2023 by Bill B
These guys have had my business for 20+ yrs plus many fleet vehicles i sent here from as far as Wink. They will call for approval if repairs go beyond expected. Good work ethics and quality work you can count on. This is probably the best auto repair shop in this area.
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June 2023 by cadence balderas
My husband and I travel constantly with our 6 month old due to his Job and all of a sudden our ac went out abruptly. AC is required when traveling with a baby so I called about 10 different places who all said the same, “We cannot take anymore vehicles for another week.” We thought we were going to have to travel 5 hours in a hot car but then I came across this business and they were so quick to tell me “Bring your car over, we’ll take a look at it”. After figuring out the problem they were able to fix my car by the next morning! They were a life saver and now my AC works better than ever! Thank you Junior, if we ever find ourselves here and need service we know who to call!Service: A/C installation & repair
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May 2023 by Holly Brady
Dan and his team always provide excellent service at reasonable rates. They're always very responsive and get the work done quickly. I've taken multiple vehicles there and have never been disappointed!
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May 2023 by William C.
I had a difficult problem with my 2005 Ford taurus - the vehicle was missing in the first 100 revolutions after start. The mechanics at D.E. Medlock managed to resolve the problem by replacing the spark plugs and plug wires. The cost was reasonable, and the vehicle seems to run much better now. This was my second visit to D.E. Medlock for repairs and the second time they hit it out of the park with excellent work at a reasonable price. They are my 'go to' for auto servicing and repairs.
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April 2023 by Scott Steward
Wasted Time. I was given an 9:00 am appointment for device installation. They told me I had to drop my truck off for 4 to 5 hours. This was for a breathalyzer in a company truck, not court ordered but personal request because I caught employees driving my company trunks and drinking. The technician told me they like to have the truck there so they can work on it at their convenience. A breathalyzer has 3 wires, I can hook it up myself in 5 min or less. I can only imagine what their customer service is like towards court ordered installation. If you don’t have a choice, this place will misuse, what authority they Think they have. I have want able to just sit in the lobby and watch the employees avoiding work, while I sit and wait for my truck back.
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April 2023 by Heidi Diaz
These gentlemen are very informative and pleasant. They diagnosed my vehicle and are going to do the repair. They make you feel right at home, and you get greeted by the shop dog such a sweetie. I highly recommend them.
